Bynder

Unlimited Features and Customization, Great Support

Commentaires : We came from manually coding our seasonal assets to a landing page for our dealers and distributors. It was a great experience for them but far too much time and effort to maintain. We Then migrated to an FTP solution that saved us a ton of time each season to upload assets but was an awful experience for our dealers. Upon researching DAM systems we came upon Bynder. We were drawn to them based on the branded experience and the ability to make it feel Ruffwear and not another generic file sharing platform. In the first 6 months the number of process improvements and ideas that have come about based on Bynder's abilities is amazing.

Avantages :

The amount of customization and branding combined with the features available are incredible. The on-boarding was organized and efficient. Post support, success manager is great to work with. The continuous improvements every month to the platform show the commitment to evolving the platform.

Inconvénients :

Due to the amount of features and customizations it can be a bit overwhelming unless you are in the system using it daily.

Intuitive and easy of use

Commentaires : Overall, I really like the way it's setup, and the flexibility you have to customize the product for your brand. We've done away with network folders, we've made more people self sufficient. We now know what assets we have. Duplications are pretty non existent. Got rid of allot of manual work on websites; cropping images, replacing documents etc.

Avantages :

I like the lack of folder structure, this combined with a good taxonomy, you'll find what you need in seconds.

Inconvénients :

Integrations and flexibility with CMS, but it's getting better. The stability and lack of customization of the Analytics. The rest are just some small issues.

The DAM for forward looking brands

Commentaires : Centralising all our digital assets in one place and not having to spend loads of time finding what we need. We are also saving so much time creating assets by using the templates module - non-technical users like me can create great-looking assets from pre-set templates without having to bother the creative team.

Avantages :

The intuitive interface, how easy it is to find the right files and the speed at which new functionality is added to the platform. We are also using the digital brand templates module which allows us to create personalised content at scale without having to go to our design team and request small changes.

Inconvénients :

Nothing I dislike in particular at this moment.

Good Overall Product - Needs Continuous Improvement

Commentaires : The help-team is generally really responsive at the onset. But once the ticket has to go to engineering or product, I don't get any follow up on where my ticket stands or projected timelines for solving said problem.

Avantages :

Overall I like this product, I think it's generally user friendly for me as the admin. I find it easy to organize my assets and my users. Some of the reasons I find it cumbersome are because users within my organization are asking the system to do things that it's not capable of. (ie, using it more as a shareable dropbox as opposed to a directory of assets)

Inconvénients :

...that said... I find myself having to put in tickets to fix or implement things that feel like they should already be a part of the integration. For example, I asked the system to kick out a report. Within webdam, the report pulled up 4,000 assets that fit the criteria I searched for. However, when I kicked out the excel file, it only showed the first 1,000. What's the point of reporting if I can't see the whole report? Also, my department established a process in webdam for Regular users and it worked for a year or so and then suddenly stopped working due to changes made in the system. It's currently being sorted out now, but it was a frustrating discovery.

Best in class Digital Asset Management

Avantages :

Bynder has been a critical tool for our team when it comes to managing our assets and easily finding the content and assets we need. The ease of use is unlike any other tool we've used and what used to take multiple emails and messages now takes a few clicks. The taxonomy and metadata setup and day-to-day use is straightforward and everyone on our team knows how to use the tool with minimal training and setup. We have been able to centralise all our existing content in one central place and have robust access controls in place for external stakeholders, something that is absolutely critical for our businesses. We no longer have to worry about the wrong files being shared with the wrong people - a real god-send.

Inconvénients :

Nothing of note I can think of - wish we had implemented Bynder earlier.