Genbook

Commentaires: Overall I’m very happy with genbook. I haven’t had any mishaps or slip ups.

Avantages: I love that my clients can book more than one service at a time, they can’t book any time, and that my book is also a smart book so it doesn’t double book for me it manages out my time and also, jane book asked my customers for reviews and makes it very easy and self-explanatory to use. I also like the announcement ouI love that my clients can book more than one service at a time, they can’t book any time, and that my book is also a smart book so it doesn’t double book for me it manages out my time and also, jane book ask my customers for reviews it makes it very easy and self-explanatory to use. I also like the announcement add on.

Inconvénients: I don’t like that we can’t block anyone from booking. I also don’t like that genbook is partnered with stripe, stripe takes Way to much money for a fee.

Commentaires: I love the ease of using Genbook. Not only setting it up from my end, but the ease that it affords my clients too. From service selection, to booking, and making payments I love that my customers can do it all with just a few clicks. Genbook's automation and seamless interface has not only helped me grow my business, but it makes it so easy!

Avantages: Seamless integration with Stripe. They DON'T use PayPal.
Not having to be a middle man with scheduling or taking payments.
Being able to add a "Book Now" button to my site and social media accounts.
The ease of set up, use, and customization.
Being able to add specific hours of operation to different days of the week.

Inconvénients: Not being able to update my time zone/location manually (I have to email tech support for this to happen and I move A LOT)
Not being able to offer coupon/promo codes (seriously this is a HUGE fail and seems like a no-brainer)
Some of the interface is a bit fiddly and over wrought, but is getting better. Often the features feel like they were built by someone who ISN'T an entrepreneur, but is a coding expert who is really impressed with their own coding abilities. VThe calendar integration (linking my Gmail calendar) is nice that it populates from Genbook->Gmail, but to be TRULY amazing they would also create a way to populate my Genbook calendar via Gmail.

Commentaires: Genbook has not only increased my patient volume, but it has given me so much freedom. I used to just sit in my studio during office hours...just in case I had a walk in. Now, I can block out a section of time and go run an errand. If I don't have a patient scheduled first thing in the morning, I can take my time. I recently decided to take ukulele lessons, but it conflicted with my schedule. No problem, I just blocked out some time and I got to take those lessons.

Avantages: Genbook is like have a full time employee that works 24/7 and never makes a mistake. It allows my patients to make (and change) appointments any time of the night and day. No phone messages, no waiting, no wondering if they can get in to see me. No feelings of guilt for changing their appointment 3 times. My patient appointments went up immediately when I started using Genbook. My patients tell me that they love this system.

Inconvénients: Patients complain that they cannot see their account. They would like to be able to log in, see past appointments, see future appointments and be able to change appointments (as opposed to canceling an appointment, then setting up a new one). They often miss that last button to confirm their appointment. My old message about setting up their account seems to be defunct. I need to call customer support and update that.

Commentaires: Genbook allows clients to book appointments online through my website with the press of a button. When I’m in session I can’t answer my phone or respond to emails, but clients can schedule with me even when I am unavailable to book appointments for them. They can even book when I am asleep or away from work! I don’t have a secretary or an admin for my office and don’t need to hire one.

Avantages: Easy to use interface and there’s an app so I can manage appointment a from my phone. I can also charge credit cards from my phone using Stripe that come integrated with the software. Customer service has always been been helpful.

Inconvénients: Over the last few years the software price jumped from $20/month to $40/month. That was a steep increase. I’m willing to pay it because it’s probably the best appointment scheduling software out there. There are certainly clunkier products that aren’t as steamlined. While I like that my clients can see what appointments I have available, it also creeps me out that anyone can go online and look at my schedule. I work in mental health and this can get weird. That’s the downside to providing an online scheduling system – no privacy.

Commentaires: Genbook allows me to run my own business much more smoothly than I'd be able to without it. Because of Genbook, at least 80% of my clients handle their own scheduling, at their own convenience. This frees up so much of my time. Instead of playing phone or email tag, trying to figure out a good time that works for each and every session for each and every client, I can just live my life while my schedule fills up on its own.

Avantages: I love the ease of setup and the flexibility I have with my schedule. It's easy to change my hours and availability. It's easy to mark when I'll be out of town. When I brought another person into my business, it was straightforward and intuitive how to do her scheduling as well. In the nine years I've been using Genbook, they've just continued to add more features and to make the software more intuitive and easy to use. Also, my clients love it. I consistently have clients telling me how easy it is to schedule through Genbook as compared to a lot of other options. Lastly, I'm so glad I have the option to request a credit card when scheduling. My no shows are almost down to zero. My frustration and wasted time are drastically reduced! Oh! And the reviews! I LOVE that Genbook automatically requests reviews from my clients after their sessions. It's been so, so helpful from a marketing perspective.

Inconvénients: Every once in a while, it's glitchy and I can't log in, or a client has a conflicting time show up on their calendar. But it's rare, and lately the communication from Genbook regarding any issues has been stellar.
Oh, and I wish there was a way to connect the Genbook reviews to Yelp! or Google Reviews, or any other, more public review site. I love that the reviews are collected, I just wish more people, especially potential clients who have never scheduled with me before, could see them.