Description de Genbook

Genbook est une solution tout-en-un de planification en ligne simple et intelligente qui permet aux petits entrepreneurs proposant des services à la personne de générer une expérience plus positive vis-à-vis de leur activité.

Genbook s'occupe des distractions pour permettre aux entrepreneurs de se concentrer sur leurs priorités.

Depuis 2006, Genbook aide plus de 22 000 petites entreprises dans le secteur des services à la personne et du bien-être.

Qui utilise Genbook ?

Des milliers de clients adorent Genbook, qui aide chaque jour des millions de consommateurs dans les domaines de la beauté, du bien-être, de la médecine, des services à domicile et de nombreux autres secteurs.

Genbook Logiciel - 1 Genbook Logiciel - 2 Genbook Logiciel - 3 Genbook Logiciel - 4 Genbook Logiciel - 5

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Genbook

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Avis sur Genbook

Note moyenne

Note globale
4,7
Facilité d'utilisation
4,7
Service client
4,7
Fonctionnalités
4,5
Rapport qualité-prix
4,6

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
75%
4
21%
3
2%
2
1%
1
2%
Rebecca Taylor
Rebecca Taylor
Founder (É.-U.)
Utilisateur LinkedIn vérifié
E-learning, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Like Having a Virtual Receptionist

5,0 il y a 3 ans

Commentaires : I have been with genbook since they started several years ago and this software saves me the cost of hiring a receptionist! Best value for any service I purchase for the business monthly!

Avantages :

Ease of use. I can customize my availability each day and each session. I love how it automatically sends reminders two clients Which minimizes no shows. I love how it has the feature that allows me to send customized confirmation emails depending on the service that I am providing to an individual customer. Great customer service.

Inconvénients :

The feature I like the least is that they only integrate taking payments or deposits for sessions upfront with Stripe. It would be nice if they offered equation with PayPal. I wish they integrated with Mailchimp as well as Constant Contact.

Réponse de l'équipe de Genbook

il y a 3 ans

Hi Rebecca Taylor, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

AMY
CEO,SENIOR PSYCHOTHERAPIST (É.-U.)
Psychologie, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

EXCELLENT, VERY EFFICIENT, RELIABLE, EASE OF USE

5,0 il y a 3 ans

Commentaires : I HAVE LOVED IT FROM THE START, ESPECIALLY WHEN I HAD 6 CONSULTANTS AS I WAS ABLE TO MONITOR WHAT THEY WERE DOING OR NOT DOING AND HELP THEM FILL THEIR HOURS WITH CLIENTS. IT WAS VERY BENEFICIAL AS A CEO. WHEN I DECIDED TO DOWNSIZE I CONTINUED TO USE IT AS I LOVED GENBOOK AND ALL OF THE FEATURES AND EASE OF USE.

Avantages :

EASY TO USE FOR MYSELF AND CLIENTS FOR SCHEDULING, LOVE THE COLOR SO I CAN KNOW WHAT SERVICE I AM PROVIDING AT A QUICK GLANCE, LOVE THE REVENUE ASPECT SO I KNOW WEEKLY WHAT MY INCOME IS AND WHAT IT I HAVE LOST FROM NO SHOWS. LOVE THE NEW WAIT LIST AS IT HAS BEEN WORKING GREAT FOR MY CLIENTS! I LOVE BEING ABLE TO ENTER ALL OF THE CLIENT INFORMATION AND HAVING A PLACE TO DOCUMENT THE NOTES, BESIDES IN THE CLIENTS' CHART.

Inconvénients :

I HONESTLY CAN NOT THINK OF ANYTHING! COMPARED TO OTHER SOFTWARE AND APPS THIS IS THE BEST AND I LOVE IT.

Réponse de l'équipe de Genbook

il y a 3 ans

Hi Amy, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Utilisateur vérifié
Owner of Salon (É.-U.)
Utilisateur LinkedIn vérifié
Cosmétiques, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Killing my Business

1,0 il y a 4 ans

Commentaires : Empty promises.

Avantages :

Use to be great and worked well with Google.

Inconvénients :

All your reviews just get deleted off Google. Genbooks has been telling me for almost 2 years now that they are going to help but they don’t. Absolutely ridiculous at this point. Looking for a new company to work with as we speak.

Réponse de l'équipe de Genbook

il y a 4 ans

Hi there, Thanks for your feedback. We hear you, the connection between your Google My Business profile and your Genbook reviews have been intermittent recently. This is a result of some changes Google have made to their API since introducing the Reserve with Google feature. Rest assured that your customers are still able to see all of your reviews in full on your booking page and you can still add your 'Reviews Button' to your web and social pages. We are working hard to strengthen that connection and restore the Genbook reviews link to your Google My Business profile. In the mean time, we recommend sharing your reviews via different avenues. Thanks again for your feedback, and don't hesitate to reach out if there's anything we can help with. Warmly, The Genbook Team

RED
owner/massage therapist (É.-U.)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Genbook takes care of my business

5,0 il y a 3 ans

Commentaires : Thank you Genbook for automatically asking clients for reviews. I would rarely think to ask for reviews on my own and now I don't have to! I have over 100 5 star reviews on my website! Thank You Gen Book!!! Genbook takes care of so much office administration work for me, allowing me more time to do the therapies that I love.
-Red

Avantages :

Ease of use for clients, it is quick and easy to setup their account and schedule.

Inconvénients :

clients have problems knowing how to cancel their appointments. I am not sure how to cancel genbook from sending a review request.

Réponse de l'équipe de Genbook

il y a 3 ans

Hi Red, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Natasha
Salon Owner (É.-U.)
Cosmétiques, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Thoroughly enjoy using Genbook

5,0 il y a 3 ans

Commentaires : I've been with Genbook over 5years and I am satisfied with my overall experience this far. I have no plans on leaving.

Avantages :

I like that this software is always updating and ensuring that we're able to use it with ease.

Inconvénients :

My only complaint is that the updates come years after other software apps have been updated to most functions and it comes at a cost(price increase).

Réponse de l'équipe de Genbook

il y a 3 ans

Hi Natasha, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team