Shop Boss
Description de Shop Boss
Shop Boss fonctionne sur PC, Mac/Apple, iPad et tablettes ! L'éditeur propose également une version allégée pour iPhone et Android. Logiciel de gestion de magasin complet à partir de 99,95 dollars par mois. Envoyer des mises à jour, des inspections numériques de véhicule avec photos, vidéos et notes techniques par e-mail/SMS. IMPORTEZ DES ESTIMATIONS DE DOMMAGES CCC/MITCHELL ! Cette technologie de pointe offre aux propriétaires de magasin comme vous les meilleurs outils disponibles pour gérer votre entreprise ! VERSION D'ESSAI GRATUITE DE 30 JOURS et support client hors pair !
Qui utilise Shop Boss ?
Pour les ateliers de réparation automobile situés aux États-Unis, au Canada et à Porto Rico. Les clients de l'éditeur comptent généralement entre 1 et 10 techniciens. L'éditeur propose également une version entreprise pour les magasins opérant sur plusieurs sites.
Shop Boss ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
Shop Boss
Alternatives à Shop Boss
Avis sur Shop Boss
Woodrow
Alternatives envisagées :
Make the move and don’t look back!
Commentaires : Originally this company was family owned and the Overall experience was like dealing with family, then when they moved to the next level, the only thing that changed was more features, better resources and more friendly family to deal with!!
Avantages :
From The integrated inspection feature, to the ease of creating unlimited canned jobs, to the way the software communicates with some of my marketing partners, where do I start? Where do I end? It’s good!!
Inconvénients :
Only con I can think of is that we didn’t switch sooner!!
Danielle
Shop Boss Review
Commentaires : Shop boss is a great software, it isn't perfect but no one is perfect. I highly recommend shop boss.
Avantages :
The software is very windows based, so easy to work with, it's "click and play". The team at shop boss is interactive with their clients and very responsive to suggestions to make the product better. They have a dedicated support team available by chat during business hours and respond to email queries within one day typically.
Inconvénients :
The inventory system needs work - but guess what? As stated above, they are hugely responsive and they are working on fixing it! It would be nice if their reports explained a little better what data they were pulling (sometimes it doesn't make sense what information is presented) but again, if you contact support they will explain everything to you.
julie
pretty expensive for services used
Commentaires : i would get rid of yet today if it was up to me. cost verse benefits is terrible. i am the primary user due to it being so time consuming for my techs.
Avantages :
that it saves limited history. that we can order parts for specific vehicles. that we can email/text customers.
Inconvénients :
features dont always work as we need. cant combine husband/wife/children/siblings. dont show all avaiable parts for vendors we use. scheduling doesnt work for what we need. very confusing to navigate. no rep came to educate us on use. cost is not worth the few features we use. estimates/quotes are very difficult to use/transfer. cant change credit card for partial cash payments. i could write a list of issues but these are the main ones.
Réponse de l'équipe de CSB Technologies Inc.
il y a 2 ans
Julie, thank you for the candid review. We'd like to help you work through Shop Boss more efficiently, so our customer success team will reach out and do a de-brief with you.
Michael
Alternatives envisagées :
User Friendly - Feature Heavy - Great Product
Commentaires : I've had the fortunate opportunity to work closely with a number of people at shopboss. Our business is always evolving and changing the way we do things. We are just a little different than most of our competitors. Shopboss is open to our suggestions and unique requests so that their software specifically fits our business model. I've never seen another company do that for us. The quality of their work is very high and keeps me excited about working with them to make shopboss the best it can be for us.
Avantages :
The software is very intuitive and easy to use. New employees can walk in and start writing work orders almost immediately. The work flow is simple and makes logical sense walking the customer through the intake process. They have built in labor books, parts ordering, and texting that are easy to use and make the speed of service lightning fast. New features are constantly being released and improving the overall quality of the product.
Inconvénients :
There isnt much bad to say about their product. They have experienced some growing pains as they expanded their customer base that effected service slightly. They have since corrected these issues. There are difficulties when working with a completely web based system but the benefits greatly exceed the cons.
Erik
Alternatives envisagées :
ShopBoss Review
Commentaires : Overall, First Rate and Top Notch! Customer Support has always been on top of things. I've referred ShopBoss to 2 other Shops and Help both of them get set up and it has been super smooth both times! Anytime me or my Crew have a problem, ShopBoss is on it! So, that is really nice! The system is pretty slick and does Work Nice, Dont Take my Cons as a personal insult.
Avantages :
The Digital Inspections, and Texting/Emailing has really stepped up our game.
Inconvénients :
We were 17 year Mitchel1 users, So coming from them to ShopBoss some of the things you can and cant do seem odd. Id like to be able to change the width of some of the items in the W.I.P.. Id like to be able to change the status( Inspection,Approval,Parts,Etc..) into my own custom labels and then color code them on the W.I.P.. I dont like the operation of a recomended Repair, I prefer the Revision(From Mitchel), basically an open quote stuck to the customers vehicle profile that I can see with out having to reopen. There seems to be a lot of Re opening things. Sometimes, Rarely, But Sometimes, The cloud base can be an Issue! It would be nice to have some sort of Server Based "imprint" or "Copy" for when there are Internet issues, either on my end or Shop Boss's end.
Réponse de l'équipe de CSB Technologies Inc.
il y a 2 ans
Thanks for the review Erik. Great detail, here and we're actually working on some of the customization items you mentioned. I've forwarded this into our product team to add context to our UI / UX projects.
