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à choisir le meilleur logiciel
Shop Boss
Description de Shop Boss
Shop Boss fonctionne sur PC, Mac/Apple, iPad et tablettes ! L'éditeur propose également une version allégée pour iPhone et Android. Logiciel de gestion de magasin complet à partir de 99,95 dollars par mois. Envoyer des mises à jour, des inspections numériques de véhicule avec photos, vidéos et notes techniques par e-mail/SMS. IMPORTEZ DES ESTIMATIONS DE DOMMAGES CCC/MITCHELL ! Cette technologie de pointe offre aux propriétaires de magasin comme vous les meilleurs outils disponibles pour gérer votre entreprise ! VERSION D'ESSAI GRATUITE DE 30 JOURS et support client hors pair !
Qui utilise Shop Boss ?
Pour les ateliers de réparation automobile situés aux États-Unis, au Canada et à Porto Rico. Les clients de l'éditeur comptent généralement entre 1 et 10 techniciens. L'éditeur propose également une version entreprise pour les magasins opérant sur plusieurs sites.
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Shop Boss Review
Commentaires : Shop boss is a great software, it isn't perfect but no one is perfect. I highly recommend shop boss.
Avantages :
The software is very windows based, so easy to work with, it's "click and play". The team at shop boss is interactive with their clients and very responsive to suggestions to make the product better. They have a dedicated support team available by chat during business hours and respond to email queries within one day typically.
Inconvénients :
The inventory system needs work - but guess what? As stated above, they are hugely responsive and they are working on fixing it! It would be nice if their reports explained a little better what data they were pulling (sometimes it doesn't make sense what information is presented) but again, if you contact support they will explain everything to you.
Alternatives envisagées précédemment :
Make the move and don’t look back!
Commentaires : Originally this company was family owned and the Overall experience was like dealing with family, then when they moved to the next level, the only thing that changed was more features, better resources and more friendly family to deal with!!
Avantages :
From The integrated inspection feature, to the ease of creating unlimited canned jobs, to the way the software communicates with some of my marketing partners, where do I start? Where do I end? It’s good!!
Inconvénients :
Only con I can think of is that we didn’t switch sooner!!
The only thing consistent with ShopBoss is it is down, and "being worked on"
Commentaires : Just know we are severely disappointed.
Avantages :
When our current owner purchased the business from the previous owner, he used ShopBoss and we just carried it over since the staff was familiar with it so thats the only reason we use it.
Inconvénients :
The fact that it is so consistently down, or being worked on. And all we get is a sorry. Funny that the billing is NEVER down, or the ability for them to charge our cards is NEVER down. Our shop depends on this program to work for our shop to run seamlessly. However, we can't depend on that. This week so far (Thursday) it has been down twice for HOURS. The first day, we had customers waiting and our techs were in the middle of jobs when it went down, we had no way for them to pay--or even open Work Orders to see them, so the amount of people who walked out with free work is asinine. All because the program doesn't work like it is supposed to--like we pay for it to work.
Réponse de l'équipe de Vehlo
l’année dernière
Hello Amanda, we can appreciate your frustration with stability over the past few days. Shop Boss is a program that is meant to run your business, and when it's unavailable, things come grinding to a stop. For that, we apologize, and will continue to monitor and optimize until we get back to our 99.99% uptime. If you'd like to discuss further, please reach out to our service team at customersuccess@shopboss.net and they'd be happy to discuss your current situation.
Alternatives envisagées précédemment :
User Friendly - Feature Heavy - Great Product
Commentaires : I've had the fortunate opportunity to work closely with a number of people at shopboss. Our business is always evolving and changing the way we do things. We are just a little different than most of our competitors. Shopboss is open to our suggestions and unique requests so that their software specifically fits our business model. I've never seen another company do that for us. The quality of their work is very high and keeps me excited about working with them to make shopboss the best it can be for us.
Avantages :
The software is very intuitive and easy to use. New employees can walk in and start writing work orders almost immediately. The work flow is simple and makes logical sense walking the customer through the intake process. They have built in labor books, parts ordering, and texting that are easy to use and make the speed of service lightning fast. New features are constantly being released and improving the overall quality of the product.
Inconvénients :
There isnt much bad to say about their product. They have experienced some growing pains as they expanded their customer base that effected service slightly. They have since corrected these issues. There are difficulties when working with a completely web based system but the benefits greatly exceed the cons.
Alternatives envisagées précédemment :
ShopBoss Review
Commentaires : Overall, First Rate and Top Notch! Customer Support has always been on top of things. I've referred ShopBoss to 2 other Shops and Help both of them get set up and it has been super smooth both times! Anytime me or my Crew have a problem, ShopBoss is on it! So, that is really nice! The system is pretty slick and does Work Nice, Dont Take my Cons as a personal insult.
Avantages :
The Digital Inspections, and Texting/Emailing has really stepped up our game.
Inconvénients :
We were 17 year Mitchel1 users, So coming from them to ShopBoss some of the things you can and cant do seem odd. Id like to be able to change the width of some of the items in the W.I.P.. Id like to be able to change the status( Inspection,Approval,Parts,Etc..) into my own custom labels and then color code them on the W.I.P.. I dont like the operation of a recomended Repair, I prefer the Revision(From Mitchel), basically an open quote stuck to the customers vehicle profile that I can see with out having to reopen. There seems to be a lot of Re opening things. Sometimes, Rarely, But Sometimes, The cloud base can be an Issue! It would be nice to have some sort of Server Based "imprint" or "Copy" for when there are Internet issues, either on my end or Shop Boss's end.
Réponse de l'équipe de Vehlo
il y a 3 ans
Thanks for the review Erik. Great detail, here and we're actually working on some of the customization items you mentioned. I've forwarded this into our product team to add context to our UI / UX projects.
