15 ans à aider les entreprises françaises
à choisir le meilleur logiciel
Liberty Consignment
Description de Liberty Consignment
Spécialement conçu pour les magasins de dépôt-vente, les magasins d'occasion et les friperies, Liberty Consignment est l'un des programmes logiciels les plus flexibles et les plus faciles à utiliser du secteur.
Peu de produits sur le marché offrent des fonctionnalités, options et capacités similaires à celles de Liberty. Liberty Consignment répond à tous vos besoins et fournit des fonctionnalités qui vous permettent d'économiser de l'argent. De plus, Liberty vous aide à réduire le temps que vous consacrez à la gestion des comptes. Utilisé par plus de 7 000 magasins dans le monde.
Qui utilise Liberty Consignment ?
Resaleworld s'adresse aux secteurs du dépôt-vente et de la vente d'occasion ainsi qu'aux secteurs de la bijouterie, du mobilier, de la vente immobilière et du commerce de détail.
Liberty Consignment ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
Liberty Consignment
Alternatives à Liberty Consignment
Avis sur Liberty Consignment
I must say it is superb
Avantages :
I have to say that liberty4 consigment is the brilliant software for handling consigments it have all the thing you required i am impressed and i must say their techincal team is also upto mark
Inconvénients :
It is very nice and good but a liitle hard to understand
Commentaires : Worn with LUV is a children’s consignment shop located in Finksburg, MD. Having been open for almost 4 years with the help of Liberty4 Consignment, we have grown slowly but steadily. We pride ourselves on the quality of our items and rely on our software to help us run an efficient business. When we first opened back in December 2009, we started with a different consignment software that claimed that it could do everything that we wanted it to do. In addition, this software boasted great support for the stores who have their software. Within 3 months of purchasing the software and opening my store, I ran into problems and the support staff was unavailable and unresponsive. This is when I called the sales team at Liberty. Within a week of phone calls and decision making, I took the plunge and made the switch to Liberty4 Consignment in April 2009. I spent the first week during the transition on the phone on a few occasions with the tech staff who did everything they could to make the conversion seamless. While there were challenges in starting all over after having started just a few short months before, after all the time and attention I received from the tech staff at Liberty, I knew I made the right choice. As weeks passed and my comfort level increased, I learned more and more pieces of the software and realized how multi-faceted the software really was. A novice can use it to do the basics. Each employee who has been trained on the system in our store has made a smooth transition and has learned the required functions quickly and seamlessly. I would be lying if I said that every day was perfect and there were no problems. One of the best parts of the Liberty4 Consignment system and the ResaleWorld “family” is the tech team. I have always gotten great help from Angel, Russ, Alex, Mahaswar and others who have come to my tech call aid. Instead of calling in and waiting on hold until you can be helped, ResaleWorld has you call in and be put into a tech queue. I have always been called back the same day, most of the time within the hour. Problems encountered have been fixed quickly too; in some cases a more lengthy discussion or research is needed and a follow up call has been made. I have come to know and respect the guys in the By April of 2011, with quite a bit of help again from the dedicated tech staff at ResaleWorld, Worn with LUV became an online presence by using ReCommerce. Again, without the tech staff, I would have been able to make the transition but they made the work appear to be seamless and effortless. I trusted that any bumps in the road would be handled professionally and with great care. It was in February of 2013 that Worn with LUV ventured onto eBay and we have grown by leaps and bounds since adding this simple feature. This transition was made easier because I knew we had the support team available if we needed it. Liberty4 Consignment is an integral part of Worn with LUV and it’s not just a software program. I refer to my “tech team” when I am questioned about how our software works or when there is a problem I can’t answer. I know that the support plan and the tech staff of Resale World are part of the “team” that helps to make Worn with LUV be as successful as it can be. If you are considering purchasing Liberty4 Consignment, you can’t just purchase the software, as you will be missing an integral part of what makes it work best. You really need to make sure that you also get the support plan because having the ability to have access to the best support team in the industry who is devoted to helping you grow your business to be the best it can be, is what made me know that I made the right decision with the software! Liberty4 Consignment and ResaleWorld's tech support team is the best decision a consignment store can make for their business and it's worth every penny!
Serviceable
Avantages :
The software works. Most of the time the behavior within the program is predictable and repeatable.
Inconvénients :
The software reporting features have never worked completely. Prices are unreasonable for what are termed upgrades, unless you get enrolled in a plan to buy things in such quantities that you don't need. Technical support is not available on Saturdays and many times you get the impression that you are burdening them when you have problems.
Réponse de l'équipe de Resaleworld
il y a 7 ans
Steven, I’m sorry to hear of your frustrations. My understanding is that you’re particularly unhappy regarding the transition to EMV credit card processing – specifically, the need to purchase an upgrade from the version you’re currently using. I would like to address the subject of transitioning to EMV processing and the need to upgrade in particular, as well as several inaccuracies contained in your review. Our customer base has come to expect us to release major upgrades, containing many new enhancements, at least once per year. We close off major branches of our software once they’ve been released for a sufficient period of time and only after we’ve made every effort to address any bugs/unintended behavior in that particular branch – this is a necessity in order to move forward. Continuing to develop for older versions of our software, as Microsoft does, would be a major undertaking for us – one that would require a much larger development staff, which would in turn drive up our pricing. The version of Liberty that you’re currently running was released in 2011. Payment processors only begun to support EMV transactions in 2015, and EMV standards & requirements continued to be revised and refined through last year. There was certainly no way to anticipate the requirements of EMV processing back in 2011, and we simply do not maintain source code for versions of the software that old. The changes that we did have to make on our end to earn EMV certification for the payment processor you use centered around card issuer requirements for receipts. We had to alter our database structure to store EMV data, and we had to alter our receipt printing logic to pull in and output this data. I personally lobbied that processor to certify older versions of Liberty for EMV processing on the grounds that they have their own internal transaction database, and their software is capable of printing/reprinting receipts without directly involving Liberty. I was unsuccessful in my attempts to persuade them, which is regrettable, as I feel that much of your angst towards us is centered around this particular issue. The list of compatible hardware for our payment processing integrations comes directly from the payment processors, not from Resaleworld. The nature of the transition to EMV has resulted in limited options – payment processors have had to focus their efforts on specific devices to achieve their own certification, and have at times run into bottlenecks outside of their own ability to control. When we first reached out to your payment processor about EMV Certification for their solution, we were informed that a specific would be the first device certified on their end. Several months later, we were informed that they were still waiting on firmware changes from that device’s manufacturer before they could certify it, but they had certified a completely different device in the meantime. Keep in mind that a lack of current options doesn’t mean that more won’t become available down the road. I also see where you’ve been made aware of other payment processors integrate with Liberty, which have different hardware to choose from – although an upgrade to a newer version of our software is still required for this option. Please understand that there’s nothing we can do on our end if the payment processors themselves don’t support other hardware. The transition to EMV processing is the single most significant change to the credit card processing industry in the past thirty years. Many in the industry share the opinion that last October’s liability shift came far too early, and the entire industry – from the hardware suppliers to the card processors to the software vendors all the way down to merchants – wasn’t adequately prepared. From my perspective, I can assure you though that the transition has been a frustrating period for all involved. I can also tell you that we at Resaleworld did everything we could to make EMV processing available to our customers in a timely fashion, and to make the transition as smooth as possible. I honestly feel that your review is unfairly lashing out at us over factors outside of our control, and when we’ve taken reasonable steps to meet our customers’ needs. I feel it is worth pointing out that your statement implying Liberty 4 doesn’t adhere to Federal Guidelines is incorrect. I can certainly understand your frustrations regarding the transition to EMV, however supporting EMV is not a mandate from either the federal government or from card issuers. Making the switch is generally accepted to be a good idea, and failure to support EMV does place you at a greater liability risk in the case of fraudulent transactions. That said, many national chains have elected not to make the transition as they feel the liability risk is outweighed by the cost of updating their software & hardware – and they’re well within their rights to do so. I feel that your comments on the reporting features of Liberty are very misrepresentative of this area of our software. Liberty 4’s reporting is far and away the best in the consignment industry, and is extremely comprehensive. The software includes over 120 unique reports, some of which have thirty of more filters to allow for our customers to drill down to the level of detail they need. In fairness, reporting is an area where we have focused a great deal of our attention over the past five years. Since the 2011 release of the version of Liberty that you’re using, we have added over 400 different enhancements to our reporting system. I encourage you to upgrade in order to take advantage of all of the improvements that have been made over the past five years. You state in two different areas that there is no technical support on Saturdays. Resaleworld offers Technical Support on Saturdays from 10:00am through 2:00pm est. We have offered this service for nearly six years. While we do not have a full staff available on Saturdays, we’re certainly able to handle any sort of technical emergency that prevents our customers from conducting business normally. Saturday support calls pertaining to non-emergency issues that cannot be quickly resolved are rescheduled for the following week, in order to ensure that the limited staff on duty has the availability to handle emergency issues. We certainly do appreciate your business, and I wish that we could offer a solution that didn’t require an additional expenditure on your part. Keeping a comprehensive software package such as Liberty up-to-date is a significant undertaking, especially when it involves incorporating new technologies such as EMV card processing. Staying current does require a significant investment of resources on our part, which of course plays a major role in our upgrade pricing structure.
24 HAPPY YEARS of Liberty Consignment usage...
Commentaires :
Liberty consignment and retail management offers all the controls necessary to have retail/resale operations handled so I can run the rest of my business taking care of most Book-keeping, Ticketing, Sales, Reporting for taxes, Inventory Management, Payments, Web Integration and POS handling.
If I didn't have liberty, I'd quit.
Avantages :
Powerful resale management, customizable and great support. What I like most about the software is the team behind it, their collective dedication to solving their clients issues. Their system is always evolving as is the business landscape. The targets keep moving and they keep updating to meet those new needs.
Inconvénients :
It offers so many customization that it can be easy for new staff to make mistakes. Price codes are wonderful and complicated controls, not to be left to a little trained employee.
Commentaires : I cannot tell you enough how satisfied, impressed my wife and I are over the service and support we have received during the construction of our new ReCommerce website integrated with Liberty 4 Consignment. We have been using Liberty since we opened our store in early 2008 along with an independently hosted website that administered ourselves. Since store opening we already had a reference standard for software support in the form of Angel Vazquez. The rest of the support team has been great as well. We have found Liberty to be a robust and versatile and logical tool and the support staff flexible and eager to please in making adaptations based on our needs. It was only logical to integrate our website into it. After consulting with Angel this past summer about implementing Liberty's integrated ReCommerce web hosting it seemed a no-brainer to sign on, especially as he then had available time to work on our site. As I had a lot of travel and other distractions that made me slow to do the the work I needed to in moving all of the images from our existing website into Liberty to make ready for the conversion. By the time I was ready for him, Angel had a lot on his plate, but he went well above and beyond to get me up and running once I was ready, and antsy, to convert. Since that time he has been equally attentive to my continual requests as we continue to tweak the site. I cannot say enough about his proficiency, patience and cooperation in this project and in general. I also want to sing the praises of Mahashwar. I met him at the Resale World office for a brief seminar about ReCommerce shortly after Angel convinced me to sign on. Mahashwar gave me an excellent overview and from that day on has tirelessly fielded my continual questions as I continue to fine tune the website. Whether it is a ReCommerce or a general Liberty issue, I have sometimes felt guilty as we execute his instructions on our multiple computers and offered to "let him go" while I complete them but he always cheerfully stays with me until he knows all is good. While the one-two punch of Angel and Mahashwar are the Mickey Mantle and Roger Maris of software technical support, the rest of the team has been great to us as well. All are articulate and attentive and follow through. I am also impressed with ReCommerce tool itself. Especially after the software I had been using for our website it is a joy to use even aside from the integration with the latest version of Liberty 4 Consignment. The i-phone and i-pad app has been a joy to use, greatly simplifying getting items online quickly.
