Description de 3CLogic
3CLogic est un fournisseur de solutions de centre d'appels cloud multicanaux, basées sur une approche distribuée innovante. Proposant des communications multicanaux de nouvelle génération, du reporting et de l'analytique, des scripts dynamiques, la gestion des leads, le routage des appels (SVI, ACD) et des intégrations tierces (CRM, WFM, billetterie, PBX), 3CLogic permet à ses clients d'offrir un service client de haute qualité et de mener des initiatives de vente et de marketing.
Qui utilise 3CLogic ?
Pour les PME et les grandes entreprises qui migrent d'une solution sur site à une solution sur le cloud, 3CLogic propose des solutions flexibles avec un simple connecteur de téléphonie-CRM ou le choix entre des déploiements hybrides ou dans le cloud.
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How 3CLogic + InfusionSoft helped us grow more than $700K in less than one year
Commentaires : As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal call/sales center. We chose 3CLogic as our call center solution and EASILY combined their software with InfusionSoft, our chosen CRM solution. And, the results were phenomenal. To date, operator efficiency has grown by more than 400 percent and sales in the first 8 months of usage topped $730M.
Ease of use; operators were literally trained and productive the first week of usage Easily integrates with other programs (i.e. InfusionSoft in our case) Allows for remote numbers (i.e. usage of a field reps cell number to set appts) Incredibly affordable EXCEPTIONAL support
Currently not brower-driven (however, I understand a mid- to late-2015 upgrade will address)
the team always available when I need assistance.
Commentaires : I have been very impressed with the service that the team provides for Acceptance Rentals needs. They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner. They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of.
the team is very easy to speak with and understand my lack of knowledge. They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.
It would be nice to have an extension to dial for a particular support rep rather than tying up a different rep to get the person I am needing to speak with.
I am a happy user of this software for 3 years
Commentaires : I have been happy with this software and would recommend it to others.
I most like the ability to copy projects to scale the expansion of existing customers or new customers
I most dislike the inability to utilize more than one SMTP server for automated emails (based on result code/disposition), even when across projects that have nothing to do with each other.
Decent Telephony Software
Commentaires : 3CLogic is our main way of coordinating with our candidates and new hires. There are a couple of technical issues along the way but understandable since software are not perfect. Whenever these issues arise, their customer support are very helpful and accommodating to our queries. It's features are at par with its competitors. This is a good alternative to other expensive telephony providers.
Generally, this software is easy to use and navigate. It's features are at par with it's competitors. The customer service was also very easy to work with and very responsive with our queries when we were setting up their software.
There are a couple of areas to improve on. There are still some features that needs polishing especially the audio quality, call recording and reporting/analytics. There are a couple of technical concerns which is understandable since this software is relatively young.
3cLogic offers an awesome service
Commentaires : 3CLogic keep up the good work!!
3CLogic is amazing product not only is the product great but also the employees that everything happen. There's always someone to help with any of your question or concerns. 3CLogic is always searching for new way to improve their service and always open for suggestion.
In all honesty I do not have any cons, 3clogic has completely satisfied my company also well as myself.