Qui utilise 3CLogic ?

SMBs and enterprises migrating from on-premise to the cloud, 3CLogic offers flexible solutions from a simple telephony-to-CRM connector, to the choice between hybrid and pure cloud deployments.

Description de 3CLogic

3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers. Built on AWS, the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, SFDC, and MS Dynamics. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, operational efficiency and reporting insights with dynamic IVR, CTI, AI, and speech analytics.

Informations sur 3CLogic

3CLogic

https://www.3clogic.com

Fondé en 2005

Prix de 3CLogic

3CLogic n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. Voir plus d'informations concernant le prix de 3CLogic ci-dessous.

Version gratuite

Non

Essai gratuit

Non

Déploiement

Installation (Mac)

Cloud, SaaS, web

Installation (Windows)

Formation

Formation présentielle

Formation en ligne en direct

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

3CLogic - Fonctionnalités

Call Center Software
Centre d'appel mixte
Centre d'appels entrants
Centre d'appels sortants
Chat en temps réel
Enregistrement des appels
Gestion de la remontée des problèmes
Gestion des campagnes
Gestion des listes d'attente
Journalisation des appels
Mode progressif (progressive dialer)
Numéroteur manuel
Numéroteur prédictif (predictive dialer)
Rapports et analyses
Scripts d'appel
Serveur vocal interactif (SVI)
Collaboration
Gestion de contenu
Gestion de la formation
Gestion des contacts
Gestion des documents
Gestion des leads
Gestion des objectifs et des quotas
Gestion des offres
Gestion des performances
Gestion des présentations
Gestion des réunions
Gestion du territoire
Archivage
Bookmarking des enregistrements
Enregistrement d'appel vidéo
Enregistrement des activités de l'écran
Enregistrement des appels distribués
Enregistrement découlant d'un événement
Enregistrement planifié
Enregistrement à la demande
Partage des appels
Récupération instantanée
Transfert de fichiers
Analyse de texte
Analyse des sentiments
Analyse prédictive
Analytique
Collecte de données multicanal
Gestion des commentaires
Gestion des connaissances
Gestion des enquêtes et sondages
Segmentation de la clientèle
Tableau de bord
Alertes de compte
Analyse des gains et des pertes
Engagement des clients
Gestion de la communication
Gestion des comptes
Gestion des recettes
Gestion du cycle de vie des clients
Intégration des employés
Score "health score"
Suivi et analyse de l'utilisation
Analytique
Collecte de commentaires
Contenu vidéo
Gamification
Gestion communautaire
Gestion de la communication
Gestion des désabonnements
Messagerie instantanée
Syndication de contenu

Avis sur 3CLogic

Afficher 5 avis sur 49

Note globale
4.3/5
Facilité d'utilisation
4.2/5
Service client
4.4/5
Fonctionnalités
4.2/5
Rapport qualité-prix
3.7/5

How 3CLogic + InfusionSoft helped us grow more than $700K in less than one year

Publié le 18/03/2015
Ken A.
Manager of Database Marketing
51-200 employés
Provenance de l'utilisateur 
Source : GetApp
5/5
Note globale
Facilité d'utilisation
Fonctionnalités
Support client
Rapport qualité-prix

Commentaires: As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal call/sales center. We chose 3CLogic as our call center solution and EASILY combined their software with InfusionSoft, our chosen CRM solution. And, the results were phenomenal. To date, operator efficiency has grown by more than 400 percent and sales in the first 8 months of usage topped $730M.

Avantages: Ease of use; operators were literally trained and productive the first week of usage
Easily integrates with other programs (i.e. InfusionSoft in our case)
Allows for remote numbers (i.e. usage of a field reps cell number to set appts)
Incredibly affordable
EXCEPTIONAL support

Inconvénients: Currently not brower-driven (however, I understand a mid- to late-2015 upgrade will address)

the team always available when I need assistance.

Publié le 20/08/2018
Brenda L.
Office Manager
Services financiers, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have been very impressed with the service that the team provides for Acceptance Rentals needs. They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner. They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of.

Avantages: the team is very easy to speak with and understand my lack of knowledge. They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.

Inconvénients: It would be nice to have an extension to dial for a particular support rep rather than tying up a different rep to get the person I am needing to speak with.

3cLogic offers an awesome service

Publié le 01/02/2019
Martin P.
Sales Manager
Télécommunications, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: 3CLogic keep up the good work!!

Avantages: 3CLogic is amazing product not only is the product great but also the employees that everything happen. There's always someone to help with any of your question or concerns. 3CLogic is always searching for new way to improve their service and always open for suggestion.

Inconvénients: In all honesty I do not have any cons, 3clogic has completely satisfied my company also well as myself.

I am a happy user of this software for 3 years

Publié le 04/06/2018
Timothy C.
IT Specialist
Administration publique, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
3/5
Note globale
4/5
Facilité d'utilisation
5/5
Fonctionnalités
3/5
Support client
3/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have been happy with this software and would recommend it to others.

Avantages: I most like the ability to copy projects to scale the expansion of existing customers or new customers

Inconvénients: I most dislike the inability to utilize more than one SMTP server for automated emails (based on result code/disposition), even when across projects that have nothing to do with each other.

3CLogic is Great

Publié le 09/01/2017
Al G.
Provenance de l'utilisateur 
4/5
Note globale
3/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We were searching for a new dialer system since our current on-premise dialer was out of service. We needed to find something that would not be outdated within a couple of years and hopefully, would save the company some money at the same time. We looked at several cloud-based and on premise solutions, but none of them met our needs until we found 3CLogic. The team from 3CLogic did everything that they could to make sure that they would be the perfect solution for our business. We did an online demo that allowed us to get a good idea of what they could provide. They allowed us to test their software for a period of time before making a permanent decision and they came on site and did training with our team.
The sales and service team at 3CLogic has been extremely helpful and easy to work with, making the transition from our old system to the 3CLogic system very easy on our team. It was important to us that this transition be as seamless as possible, losing calls costs us a lot of money.
The only downside to 3CLogic is that there is not really a "training manual" for their system, but if one has questions it is easy to reach out to someone to get help and their response is very fast.
If I had to do this all over again, I would definitely choose 3CLogic. I would highly recommend 3CLogic to any business that is looking for a dialer solution.

Avantages: The software has been really easy to use and learn. There have been a few things that took some time to figure out, but the 3C team has been extremely helpful.

Inconvénients: I would like to see an online training manual.