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Starboard Suite
Description de Starboard Suite
Starboard Suite est un système de réservation haut de gamme et spécialement conçu pour les exploitants de navires à passagers et les gérants d'entreprises de sports nautiques. Les réservations en ligne sont intégrées de manière transparente à votre téléphone portable et à vos réservations directes afin que vous puissiez gérer l'ensemble de votre entreprise à partir d'un seul tableau de bord. Prise en charge des enregistrements électroniques, des chèques-cadeaux, de la planification du personnel et bien plus encore. La personnalisation, la formation et le support sont inclus, de même que des mises à jour gratuites tant que vous êtes client.
Qui utilise Starboard Suite ?
Starboard Suite est spécialement conçu pour les navires à passagers et les gérants d'entreprises de sports nautiques. Le processus de réservation, le système de paiement, les enregistrements et le reporting sont optimisés pour répondre à vos besoins spécifiques.
Starboard Suite ne vous convainc pas tout à fait ?
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Starboard Suite
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Avis sur Starboard Suite
Easy to use
Commentaires : Starboard has been a blessing for work. It allows multiple people to see the same thing and make adjustments if needed, either at our kiosk or while out away from work. This is one of the easiest applications I have ever used. I highly recommend this to business owners.
Avantages :
I’m able to view and adjust multiple options while dealing with customers.
Inconvénients :
The only think I don’t like about Starboard is that it logs me out, but it’s not a con....it’s a security feature and it’s really beneficial.
Réponse de l'équipe de Starboard Suite
il y a 6 ans
Hi Jason, Thanks for taking the time to write a review! I'm glad to hear that our software is working out so well for you. We're thrilled to have you on-board, and looking forward to helping with your reservations for many years to come. Wishing you all the best, Charles
Alternatives envisagées précédemment :
Well worth the switch
Commentaires : It is always a difficult decision to switch to a new reservation system. It was no different for us but we knew when we chose Starboard, we'd made the right call. The staff have been incredibly helpful. Every time we come up with an idea that would make the reservation system better for us, they are willing to listen and try to create that functionality for us.
Avantages :
There are many great features but one of the things we found most valuable was the willingness to create functions that would work well for our business.
Inconvénients :
One thing I would really like to see is a way to check in parts of a group. Some people book as a group but don't arrive at the same time. It would be nice to check them in as they show up.
Réponse de l'équipe de Starboard Suite
il y a 4 ans
Hi Ashley, Thanks for taking the time to write a review! We're thrilled to have your team on board, and I'm really glad to hear that Starboard has worked out so well for you! Regarding check-ins, I wanted to make sure you know there's a Live Manifest for each event that you can use to keep track of the actual number of individuals from each group. We also recently added Today's Manifests that shows a full day of event manifests on a single screen. And, our Ticket Scanner app is connected to the manifests, so that could be an option for you to track individuals boarding as well. If you'd like more info on any of these options, please don't hesitate to reach out. Wishing you all the best!
Alright, but definitely could use updates
Commentaires : I have found that overall the product is too simple for online booking. It doesn't give enough options for controlling bookings and scheduling of employees.
Avantages :
It is easy to use
Inconvénients :
As I said before it is too basic
Réponse de l'équipe de Starboard Suite
il y a 8 ans
Hi Michael, Thanks for taking the time to write a review. I'd love to chat with you in more detail at your convenience. It sounds like there are some features that we could help you take better advantage of with a quick training session. I'll follow up directly to coordinate a time. Thanks again!
Alternatives envisagées précédemment :
Grateful to Starboard Suite for streamlining our operations!
Commentaires : We researched 7 other reservation platforms prior to committing to Starboard Suite. Not only did we like their pitch the best (because of their amazing customer service, ease of use, and customizability) - but as a HUGE added bonus they were also the cheapest option out of all of the alternatives. If you're not willing to charge your customer a service fee and want to absorb the cost of using a booking platform into your business costs, it can add up quite quickly as many of the similar services charge a large percentage fee.
Avantages :
The customer service is excellent. They go above and beyond to ensure that their clients are happy with the system. They are quick to respond if you have questions, and they're willing to adjust the platform's features at your request (within reason). This has made all the difference to us, as we feel like the system can be customized to our needs. Understandably, every company will have different operating methods and will use the system in their own way, but having the ability to request features and see them implemented has made a world of difference to streamlining our day-to-day tasks and operations - and we're so grateful for that! You can tell that the staff work really hard and care about their client's satisfaction. Another thing we absolutely love about them is the affordability for using the service.
Inconvénients :
If I had to give some small critiques - not 100% of everything is as customizable as I had hoped prior to signing on, and it's not quite as 'pretty' as I'd like it to be. We just went through a rebrand and I would have loved to have made everything align with our new aesthetic. I also find the calendar to be rather bulky, and find myself missing our simpler calendar from our previous reservation platform. Having said that, about 95% of their service IS customizable. And, regardless of whether or not they're able to accommodate a request, the support staff will listen to your needs and do absolutely everything in their power to find a solution for you. They frequently create new features to fit our needs based on our requests, and if one of our requests isn't possible they will take the time and put in the effort to explain why it won't work to your favour rather than just saying 'no.' They go above and beyond regularly.
Réponse de l'équipe de Starboard Suite
il y a 5 ans
Hilary, Thanks so much for taking the time to write a review! We're thrilled to hear that we've had such a positive impact on your business, and that our customer service has been excellent :) As you've noticed, we love to help our clients with anything we can -- we can't always move mountains (right away), but we'll give it a try if that's what you need :) Most of all, we're glad that of the 7 reservation systems you considered, you chose Starboard Suite! We're thrilled to have you on board, and we look forward to helping you with your reservations for many years to come. Wishing you a wonderful winter season, Charles
Alternatives envisagées précédemment :
Outstanding Platform & Customer Service
Commentaires : Our overall experience has been a breeze! Starboard has opened up a wealth of new features that our previous platform didn't offer. We are excited to begin our season with Starboard Suite!
Avantages :
We recently transitioned to Starboard Suite from a different platform and the first pro I noticed was their exceptional customer service! The team is extremely responsive and is able to solve any problem with ease. The deployment of the platform was seamless and I was able to quickly and easily get myself up to speed.
Inconvénients :
At this point in time, we have not found any cons with this platform. We are eager to get out 2023 season going to learn more about that platform.
Réponse de l'équipe de Starboard Suite
il y a 2 ans
Isabella, Thanks for taking the time to write a review! We're glad to hear that we've been able to resolve all of your questions, and that your overall experience with the platform has been a great one :) We wish you a great upcoming season, and look forward to working with you for many years to come!
