Qui utilise Apptivo ?

Adapté aux entreprises et clients de toutes tailles. Apptivo propose plus de 60 applications professionnelles hautement configurables et adaptées à la plupart des entreprises, qu'il s'agisse de consultants indépendants ou de grandes entreprises générant plusieurs milliards d'euros de chiffre d'affaires.

Description de Apptivo

Le système CRM en ligne d'Apptivo est un outil performant conçu pour gérer vos ventes, vos opérations marketing et bien plus encore. Le CRM se trouve au cœur d'une suite intégrée d'applications professionnelles d'Apptivo, offrant une suite complète d'outils pour obtenir une vue d'ensemble complète de vos clients. Ce CRM prend en charge la gestion des leads, un pipeline d'opportunités avec des tableaux de bord intuitifs et des outils de flux de travail flexibles, y compris le marketing automation. Tout est complètement accessible depuis votre appareil Android ou iOS et intégré à Office365 et G Suite.

Informations sur Apptivo

Apptivo

http://www.apptivo.com

Fondé en 2010

Prix de Apptivo

Apptivo est disponible à partir de 10,00 $US/mois. Apptivo est disponible en version gratuite et propose un essai gratuit. Voir plus d'informations concernant le prix de Apptivo ci-dessous.

À partir de

10,00 $US/mois

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Installation (Mac)

Cloud, SaaS, web

Installation (Windows)

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

Apptivo - Fonctionnalités

Logiciels de CRM
Accès mobile
Devis et offres
Gestion des tâches
Gestion du territoire
Intégration des médias sociaux
Intégration du chat interne
Intégration du marketing automation
Lead scoring
Segmentation
Stockage de documents
Système de calendrier et de rappel
e-mail marketing

Avis sur Apptivo

Afficher 5 avis sur 314

Note globale
4.3/5
Facilité d'utilisation
4.1/5
Service client
4.6/5
Fonctionnalités
4.2/5
Rapport qualité-prix
4.6/5

Why I am choosing Apptivo

Publié le 22/02/2015
Edwin S.
Founder - Shareholder - Marketing manager - Sourcing and Purchasing manager
2-10 employés
Provenance de l'utilisateur 
Source : GetApp
5/5
Note globale
Facilité d'utilisation
Fonctionnalités
Support client
Rapport qualité-prix

Commentaires: So, I have been test driving CRM's for the last 2 years.

I have scanned and reviewed about 100 of the CRM's out there, and during the selection process only a few stood up to my requirements, being:
-A solid sales pipeline (From lead to opportunity to sales to after-sales)
-A great contact management system
-The possibility to generate quotes that can be converted to work orders, to invoices etc
-An integrated templated Project management system with pre-set task generation
-Email (gmail) integration
-Google apps for business integration
-The possibility to add more functionality in the form of integrated apps when the need arises.
At the end, and when all the nitty-gritty was tested, only 3 applications remained who were comparable, qua price and functionality.
But where Apptivo stands out with head and shoulders above nearly ALL the CRM's I tested, is the quality and the availability of their support!
As far as I know, ONLY Apptivo, has a free 24/7/365 online support chat from within the CRM, and I consider this as a huge plus point.
I run a small B2B business supplying promotional products mostly in Southern Africa but rapidly growing and expanding our market.
We are currently with six people, but I am confident that at our current growth rate, we will pass the 10 employee mark by the end of 2015.
I have a deep passion for what I do and when it comes to the integration of a tool that in time becomes a keystone in my business, I need suppliers that share my passion.
And this is exactly what the people of Apptivo do: Tested and proven, even today on a Sunday afternoon.
Keep up the good work guys, I hope we will go a long way together! Edwin Spiessens
Corp. Gifts and Gadgets cc
South Africa
www.gifts-n-gadgets.co.za Feel free to drop me any question at any time if you think I can help you by selecting a CRM: edwin@giftsngadgets.co.za

Avantages: -A solid sales pipeline (From lead to opportunity to sales to after-sales)
-A great contact management system
-The possibility to generate quotes that can be converted to work orders, to invoices etc
-An integrated templated Project management system with pre-set task generation
-Email (gmail) integration
-Google apps for business integration
-The possibility to add more functionality in the form of integrated apps when the need arises.
As far as I know, ONLY Apptivo, has a free 24/7/365 online support chat from within the CRM, and I consider this as a huge plus point.

Inconvénients: If I have to say anything then it will be that the look of the user interface is a bit dull, but i will take this a hundred times to bells and whistles, and a quarter of the functionality and support!

Apptivo is All-Inclusive, Modern ERP Cloud App Done Right (Just Add Speed and GUI Refresh)

Publié le 20/06/2018
Vernessa T.
Freelance Writer
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I was using Teamwork (formerly Teamwork PM) for project management, a local install of vTiger CRM for contacts and opportunity management, and myriad other cloud-based apps to pull together administrative activities. I wanted an all-inclusive software with strong project management features that also allowed me to handle detailed invoicing and allowed customers to click a link to pay. Lastly, the CRM component had to be at least as good as vTiger (or Zoho CRM which I'd also given a trial run). Apptivo satisfied these needs. Pleased with the CRM, opportunity management, project management, field service management, and billing apps (especially since they've added Stripe as a payment gateway).

Avantages: They do not nickle-and-dime you to death! One price includes everything. Their tiers are about number of users rather than adding/subtracting features. A more sensible model than some of the others. I like how detail views are available from most places -- call logs, projects, tasks, and notes can be associated with a contact or company or opportunity. The integration with email is excellent, right down to making it easy to connect your email boxes. One challenge I had that Apptivo solved for me was how to keep emails related to a particular project or opportunity all together in one place. Apptivo does a good job of this by assigning codes (or project numbers), and allowing you to select whether or not the email you are writing is related. If you are writing emails using some other application (your desktop client or cloud-based app), you can use the same code in the subject line and Apptivo will pull that email into the app, and associate it with the relevant modules (project, client, case, etc.)

Inconvénients: Apptivo is reliable, doesn't seem to ever lose information, etc. but it is often as slow as molasses in an ice storm. Waiting is a no-no; constant waiting is a annoyance that has made me close the app more than once and come back another time. Apptivo communicates improvements and changes on a regular basis, however, it takes Apptivo a long, loooooong time to integrate changes that have been requested by clients, and improvements overall. The incremental changes they report on are good but they are really things that should have been implemented 4-5 years ago. An example of this is Stripe (payment gateway) integration. I requested it over and over about 3 years ago but it was just implemented last year. They could do better with customization (esp. dashboards), reporting, data import, data export and speed. Low scores on API/integrations -- they have an API but not many other services have developed integrations for it. Neither have they developed many integrations (except for Google products). Even their WordPress module is outdated, clunky. Also, connection to phone services (to take better advantage of the ability to log calls). The interface still has areas that are clunky and unattractive (although, in defense of Apptivo, I must say the interface has improved in aesthetics, colors and icons in the 4 years I've been using it).

Réponse de l'éditeur

envoyé par Apptivo le 12/12/2018

Thank you very much for your kind words! We are working tirelessly to create the best experience for our users, and it's great to see that reflected in your review. I am sorry to hear about the problems you faced and we are looking into that now. We exist because of great customers like yourself! Please feel free to reach out to us (support@apptivo.com) with any thoughts/criticisms/feedback, we would love to hear from you.
Regards,
Team Apptivo

Best bang for the Buck!

Publié le 11/02/2020
Martin B.
Customer Success Manager
Marketing et publicité, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Importing data is easy - user adoption is fairly quick. The cost is very reasonable for what you get. We are using the CRM features in addition to generating Invoices.

Avantages: The object orientation makes it very easy to understand and to "personalize" - adding fields is a breeze! Also, the Support team is always there to help, instant chat!

Inconvénients: It is not an accounting system, so I'd like to see some more robust reports such as a Statement would be nice.

Getting the support when you need it

Publié le 01/11/2019
Dorcas R.
Business Development Manager
Emballage et conteneurs, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We are keeping track of leads form our website and from trade shows. We are using as a CRM to know when to contact and follow-up with customers and prospects. they helped us create a custom program for providing quotes through Apptivo and to track them. An recently we started a new program to track applications testing for customers to see how many turn into a sale. They also worked with us to create custom triggers to go out to our leads and customers with specific messages to keep the sales moving along without the sales team getting involved. This is all new and we are just getting it up and running. However, I feel it will be a great asset to our business and will help us to grow overall.
Again, the software is easy to use an the support team is the best I have come across in the industry.

Avantages: The Apptivo team has been a dream to work with. We went with another large CRM company first and struggled for a year before giving up and finding Apptivo. This software is easy to use overall. When you need something special and custom, their team will work with you until your project is working well. The cost to get custom projects done is reasonable and you get a lot of support. I can not say enough good about the technical team, service team, project mangers and customer service at this company. They all receive 5 stars in my book and that is a very hard task to accomplish. I rarely give five stars for anything. We continue to add licenses each year, give them a try and they will amaze you.

Inconvénients: The only thing I struggle with is the fact that the contacts data base and the customer data base are two separate entities.

Good but so much opportunity to be so much better

Publié le 16/05/2018
Mike C.
General Manager
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
2/5
Note globale
3/5
Facilité d'utilisation
3/5
Fonctionnalités
4/5
Support client
5/5
Rapport qualité-prix

Avantages: I can adapt it to my needs. I feel that when I make a suggestion for improvement it will genuinely be listened to.

Inconvénients: There are a lot of bugs - this is why I have marked the overall quality down. We are always creating something and then it crashes, or it wont save and we have to start again. Or emails never arrive which causes big problems. Whenever there are updates, something unintentional seems to get affected. Perhaps more testing before going live. It feels a bit unprofessional sometimes. We can't test our own changes, so when I am updating things and people are using it, it can be disruptive. I really need to make changes and test before going live. The support is not always perfect. Some times its great, but sometimes I am not understood. The right intentions are always there though.

Réponse de l'éditeur

envoyé par Apptivo le 11/10/2018

Hi Mike,

The only way to achieve this would be to have another account that you can use as a test account. It wont have all your production data, but you can certainly use that to test out config changes.

For enterprise accounts (larger than 250 users) we do provide multiple dedicated environments as its pretty normal to have dev, QA and production accounts in that setting.

We are constantly working to improve the quality, while keeping the pace on new features. I totally understand when some of these new releases cause disruption to existing processes, but we are working to make these changes as seamless as possible.

Thank you for your feedback though. We'll continue to refine our execution.