Fishbowl

Avantages: This software is fantastic for gaining new customers. You can send out an email blast daily if you wish and they have wonderful templates for you to use and design with. They also have a great way to integrate websites to the emails, so if you have an ad about an event you can link the picture to the website. All your customers need to do is click on the picture and they're taken directly to the site. They have integrations to add your social media on the email as well an your reservation system. It is great for the customer because it limits the steps and they can click directly on specific parts of the email to get where they need to do. You can easily add new members in a large document or one by one as well. I really like the schedule feature as well. You can schedule all your emails ahead so you don't have to go back and try to send them daily. There is just a great amount of integration here so you can work on your social media and emails all in one spot! Highly recommend using this software for restaurants, where you have lots of events and information you want to get out to the guests.

Inconvénients: I really don't have anything bad to say about Fishbowl. A cool feature would be for them to integrate with our wifi and capture emails from that as well. We have lots of business private dining guests that hook up to our wifi for presentations and it would be great to have it sync with fishbowl and pull that email into the software.

Commentaires: Fishbowl lost their focus on email innovation through transitions in recent years. They seem to be understaffed/high turnover in their Customer Success/Account Rep department with new reps being assigned every couple months which causes wasted time getting new reps up to speed. We've been promised a lot in terms of better customer service but it just hasn't materialized.

Avantages: Fishbowl has a very user-friendly platform with a lot of WYSIWYG platforms. It's fast and easy to set up emails especially if you have templates set up. The ability to preview PC and mobile views helps to ensure your email list is getting a great-looking email.

Inconvénients: Fishbowl seems slow-to-market on important updates, like being slow to offer an adjustable template to fit varying screen sizes and a lack of innovation in the email template space. You can do cool things if you have a coder on staff, but if you don't, it takes a long time for them to build you a template.

Avantages: This is a fantastic marketing tool. It will give you a wealth of knowledge so you can better position your company to get the most value for your buck.

Inconvénients: Time consuming. You have to work for the information by keying in guest information or mailing in sign up cards.

Commentaires: Email marketing. Cover tracking Basically a CRM

Avantages: Great marketing email tool for restaurants. They can manage much of your digital footprint and offer a very easy to use email platform.

Inconvénients: It can be very basic at times and what you see is what you get. you can have many different accounts under a single login. you will need someone to manage this rather than do it your self.

Avantages: Fishbowl is pretty user friendly. We used this software to send monthly e-blasts to our customer base. There are options for adding photos, hyperlinks, unsubscribe, etc.

Inconvénients: Ultimately, we thought the templates were too dated and we weren't happy with how our mailing list translated from Open Table so we ended up switching providers.