Personica

Very easy tool to replace drawing names from a bowl.

Commentaires : Email marketing. Cover tracking Basically a CRM

Avantages :

Great marketing email tool for restaurants. They can manage much of your digital footprint and offer a very easy to use email platform.

Inconvénients :

It can be very basic at times and what you see is what you get. you can have many different accounts under a single login. you will need someone to manage this rather than do it your self.

Good for restaurant industry

Commentaires : Fishbowl lost their focus on email innovation through transitions in recent years. They seem to be understaffed/high turnover in their Customer Success/Account Rep department with new reps being assigned every couple months which causes wasted time getting new reps up to speed. We've been promised a lot in terms of better customer service but it just hasn't materialized.

Avantages :

Fishbowl has a very user-friendly platform with a lot of WYSIWYG platforms. It's fast and easy to set up emails especially if you have templates set up. The ability to preview PC and mobile views helps to ensure your email list is getting a great-looking email.

Inconvénients :

Fishbowl seems slow-to-market on important updates, like being slow to offer an adjustable template to fit varying screen sizes and a lack of innovation in the email template space. You can do cool things if you have a coder on staff, but if you don't, it takes a long time for them to build you a template.

Fishbowl Inventory review

Commentaires : As the accountant, I had to do a lot of auditing, JE's and clean up of inventory and negative A/R's. The bringing all customers over into QB's added a lot of data as well. They only had certain ledger accounts that I have since learned how to set up better.

Avantages :

Doing Po's and receiving inventory with lots was very good. It has good ways to track customers, PO's etc. We also used the max, min feature to keep inventory on hand under control.

Inconvénients :

I didn't set up clearing accounts and they didn't have that function for shopping cart. All invoices were brought over into QB's where I had to match each day's credit card transactions. We took several months to set-up all then inventory items which kept us from going live. We were able to populate the website syncing items and inventory back and forth when doing set-up. It was not easy to match the pulled orders to the inventory lot number. Also a lot of adjusting inventory was always throwing the numbers off in accounting software.

Fishbowl

Commentaires : We have been able to capture all of our purchase orders and receiving in one system and we have better visibility of our incoming inventory.

Avantages :

The software takes a while to get used to. The buttons are in weird places and are kind of confusing. I like that we have controls in place for purchasing and receiving. The trainers were amazing.

Inconvénients :

Not so easy to fix simple receiving mistakes. Wish there was an audit trail to see which users were making mistakes.

Great Software! Spot on analytics

Avantages :

This is a fantastic marketing tool. It will give you a wealth of knowledge so you can better position your company to get the most value for your buck.

Inconvénients :

Time consuming. You have to work for the information by keying in guest information or mailing in sign up cards.