Pour qui ?

For businesses of all sizes.

Notes moyennes

15 avis
  • Note globale 3.8 / 5
  • Facilité d'utilisation 3.6 / 5
  • Service client 3.8 / 5
  • Fonctionnalités 4.1 / 5
  • Rapport qualité-prix 3.7 / 5

Informations sur le produit

  • À partir de 569,00 $US/mois
  • Prix Price adjusts based on email list size.
  • Version gratuite Non
  • Essai gratuit Non
  • Déploiement Cloud, SaaS, web
  • Formation Webinaires
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Fishbowl
  • http://www.fishbowl.com

En savoir plus sur Fishbowl

Fishbowl's leading email marketing solution is designed specifically for the restaurant industry. Our on-demand platform manages email lists, automates marketing activities, targets customer segments and provides analytic reporting. It overcomes the industry-specific challenges of supporting multiple locations and concepts, new guest acquisition and managing live guest replies.

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Fishbowl - Fonctionnalités

  • Bibliothèque d'images
  • Campagnes de drip marketing
  • Conformité CAN SPAM
  • Contenu dynamique
  • E-mail découlant d'un événement
  • E-mails optimisés pour format mobile
  • Enquêtes clients
  • Gestion de la liste de diffusion
  • Gestion des abonnés
  • Gestion des modèles
  • Pages de renvoi et formulaires web
  • Rapports et analyses
  • Répondeurs automatiques
  • Tests A/B
  • Éditeur d'e-mail WYSIWYG
Information non fournie
  • Actions découlant d'un événement
  • Base de données de contacts
  • Campagnes multiples
  • Gestion des canaux
  • Gestion des leads
  • e-mail marketing
  • CTA personnalisables
  • Campagnes de drip marketing
  • Contenu dynamique
  • Lead scoring
  • Marketing social
  • Pages de renvoi et formulaires web
  • Sales intelligence
  • Search marketing
  • Segmentation
  • Suivi des visiteurs de sites web
  • Suivi du ROI et de l'analytique
  • Tests A/B
  • Codes courts
  • Coupons mobiles
  • Envoi de SMS en masse
  • Gestion des contacts
  • Jeux concours par SMS
  • MMS
  • Messagerie bidirectionnelle
  • Messagerie planifiée
  • Mots-clés mobiles
  • Personnalisation de messages
  • Rapports et analyses
  • Sondages et votes

Avis les plus utiles sur Fishbowl

Fishbowl in instrumental in gaining new customers!

Publié le 12/08/2019
Kathryn B.
Director of Sales and Marketing
Restaurants, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: This software is fantastic for gaining new customers. You can send out an email blast daily if you wish and they have wonderful templates for you to use and design with. They also have a great way to integrate websites to the emails, so if you have an ad about an event you can link the picture to the website. All your customers need to do is click on the picture and they're taken directly to the site. They have integrations to add your social media on the email as well an your reservation system. It is great for the customer because it limits the steps and they can click directly on specific parts of the email to get where they need to do. You can easily add new members in a large document or one by one as well. I really like the schedule feature as well. You can schedule all your emails ahead so you don't have to go back and try to send them daily. There is just a great amount of integration here so you can work on your social media and emails all in one spot! Highly recommend using this software for restaurants, where you have lots of events and information you want to get out to the guests.

Inconvénients: I really don't have anything bad to say about Fishbowl. A cool feature would be for them to integrate with our wifi and capture emails from that as well. We have lots of business private dining guests that hook up to our wifi for presentations and it would be great to have it sync with fishbowl and pull that email into the software.

Réponse de l'éditeur

envoyé par Fishbowl le 04/09/2019

Thank you for your review of Fishbowl's email software. Please let us know if you have additional input.

Good for restaurant industry

Publié le 17/03/2019
Utilisateur vérifié
Digital Marketing Manager
Restaurants, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Fishbowl lost their focus on email innovation through transitions in recent years. They seem to be understaffed/high turnover in their Customer Success/Account Rep department with new reps being assigned every couple months which causes wasted time getting new reps up to speed. We've been promised a lot in terms of better customer service but it just hasn't materialized.

Avantages: Fishbowl has a very user-friendly platform with a lot of WYSIWYG platforms. It's fast and easy to set up emails especially if you have templates set up. The ability to preview PC and mobile views helps to ensure your email list is getting a great-looking email.

Inconvénients: Fishbowl seems slow-to-market on important updates, like being slow to offer an adjustable template to fit varying screen sizes and a lack of innovation in the email template space. You can do cool things if you have a coder on staff, but if you don't, it takes a long time for them to build you a template.

Fishbowl - Does not integrate well with QBO

Publié le 27/09/2019
Christy S.
Accounting Manager
Comptabilité, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
2/5
Note globale
2 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
1 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Very lackluster experience overall, especially for the price! Be very, very wary and test before fully connecting and pushing to QBO.

Avantages: Ability to manage inventory, invoices, POs, etc. all from one platform

Inconvénients: Fishbowl has been a struggle from the start - it is a fairly expensive product and we expected so much more. The functionality is not nearly as user-friendly as we had hoped, and the integration with QBO is awful! We integrated for invoicing, but spent more time trying to figure out and fix what Fishbowl pushed to QBO than if we entered it manually, so we turned it off. Depending on if something is marked Fulfilled, or Fulfilled and Paid, etc, it pushes an invoice, or a sales receipt. It's hard to keep up with the inconsistency. You almost need invoices completely fulfilled and paid before it's great to push to QBO. There also doesn't seem to be great reports to pull to see the bigger picture, which makes it tedious.

Réponse de l'éditeur

envoyé par Fishbowl le 01/10/2019

You're referring to the wrong Fishbowl, I believe. We serve the restaurant industry. The Fishbowl to which you are referring, I presume, does inventory management: https://www.fishbowlinventory.com/.

Fishbowl

Publié le 05/12/2019
Utilisateur vérifié
Accounting Specialist
Vente au détail, 201-500 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have been able to capture all of our purchase orders and receiving in one system and we have better visibility of our incoming inventory.

Avantages: The software takes a while to get used to. The buttons are in weird places and are kind of confusing. I like that we have controls in place for purchasing and receiving. The trainers were amazing.

Inconvénients: Not so easy to fix simple receiving mistakes. Wish there was an audit trail to see which users were making mistakes.

Great Software! Spot on analytics

Publié le 07/03/2018
Utilisateur vérifié
Administrative Assistant
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: This is a fantastic marketing tool. It will give you a wealth of knowledge so you can better position your company to get the most value for your buck.

Inconvénients: Time consuming. You have to work for the information by keying in guest information or mailing in sign up cards.

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