eClinicalWorks
Description de eClinicalWorks
eClinicalWorks est un leader privé du secteur des technologies de l'information dans le domaine des soins de santé, proposant des solutions complètes de dossier médical partagé et de gestion des pratiques (GP). Plus de 850 000 fournisseurs dans plus de 20 pays lui font confiance.
Qui utilise eClinicalWorks ?
Les solutions innovantes proposées sont personnalisables pour chaque environnement, y compris les bureaux de soins de santé primaires, les centres de chirurgie ambulatoire, les centres de santé, les hôpitaux et les cliniques mobiles, ainsi que plus de 50 spécialités.
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Avis sur eClinicalWorks
Knott
eClinicalWorks is my personal favorite eMR for medical practices
Commentaires : This is a much less cumbersome software than that used in other offices.
Avantages :
I like the search patient feature - if two patients have the same or similar names, it alerts you. It would be easy to click on the wrong patient in error. All the chart documents are organized intuitively so it is very easy to find a specific document you are looking for. Also, as soon as you pull up the patient, it shows the date of the last visit and date of the next upcoming visit. Also, printing is smooth and no trouble to set up.
Inconvénients :
The progress notes are semi-prepopulated, which could lead to information getting into the note that you did not intend to.
Crystal
Functional basic EMR
Commentaires : Overall very functional EMR with a few small nuances.
Avantages :
Easy to navigate through the program. Relatively easy to order medications and eprescribe. There is a bit of a learning curve but is easy once you get the hang of the program.
Inconvénients :
The health care maintenance checks were lacking and left a lot of gaps for follow-ups. The E-prescribing was sometimes confusing when it came to choosing a location.
Alexandra
Its ok
Commentaires : It has been ok. It's not the worst but it is not the best. I wouldn't recommend switching away from it but I definitely would not recommend for a new practice. It is cost prohibitive and clunky. They do not play nicely in the sandbox so you don't have options for other integrated items. Thankfully they recently started to allow Inbox Health for statement management.
Avantages :
It works. You can bill and run reports.
Inconvénients :
This is a very clunky software with subpar support. It is very expensive and not easily customizable.
James
Nightmare
Commentaires : They are 100% offshore support. 98% of the people that call speak so little English that you have no chance of having any sort of meaningful conversation. Every single time we do a patch update it takes 5-7 hours on top of the line hardware. About 50% of the time the patch fails and it takes a whole day or two to get the correct people from ECW on the phone to resolve the issue. They have account managers assigned to clients and they don't do any account management. I am not really sure why that person exist as they provide no value to my clients. Do yourself a favor, do not consider this product. It IS worth it to pay more for a better supported product. If you want to spend countless hours arguing or just trying to get a response then buy this product. Given the current level of support I wouldn't be surprised that they go out of business in the future.
Avantages :
It was inexpensive, and feature rich when we purchased it in 2010. The ability to self host is great to control the user experience.
Inconvénients :
Support, updates, cost. They are changing the way features have worked or been charged for. As a result you are forced to pay for something that was free for years or it stops working.
Savannah
Post Go-Live Implementation is a headache
Commentaires : Simple problems and questions are quickly answered (generally with-in one day) but more complex problems or implementing new programs takes months and the projects often get lost in a run-around of tech supports.
Avantages :
Ease of scheduling patients and reviewing labs/imaging/documents.
Inconvénients :
Implementing new features often takes months of back and forth with tech support.
