Pour qui ?

Small to mid-size online retailers. Our sellers typically have their own website while also selling on marketplaces such as Amazon, eBay, Etsy and others.

Notes moyennes

32 avis
  • Note globale 3 / 5
  • Facilité d'utilisation 3 / 5
  • Service client 2.5 / 5
  • Fonctionnalités 3 / 5
  • Rapport qualité-prix 3 / 5

Informations sur le produit

  • À partir de 9,00 $US/mois
  • Prix TaxCloud can be FREE or fee based. Fee based is a minimum of $9/month.
  • Version gratuite Oui
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
  • Formation Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • FedTax
  • https://taxcloud.net/
  • Fondé en 2008

En savoir plus sur TaxCloud

TaxCloud is a Cloud-based sales tax management & compliance service designed for online retailers.

TaxCloud offers sales tax calculation for any address in the United States as well as registration, filing, remittance, detailed reporting and audit response services. We currently serve over 26,000 online sellers. TaxCloud has two pricing options available - A state paid service option in 25 member states and a fee based service. Our mission is to make sales tax easy!

TaxCloud - Fonctionnalités

  • Accès mobile
  • CRM
  • Gestion SEO
  • Gestion de plusieurs magasins
  • Gestion des avis
  • Gestion des promotions
  • Gestion des retours
  • Gestion des stocks
  • Kitting
  • Marketing multicanal
  • Modèles
  • Sécurité des données
  • e-mail marketing
  • Classement électronique
  • Fonctions pour organ. à but non lucratif
  • Gestion de la conformité
  • Gestion des paiements
  • Importation et exportation de données
  • Notification d'exceptions
  • Paie et formulaires employeur
  • Partenariats
  • Planification fiscale
  • Rapports K-1
  • Suivi des statuts
  • Vérification de données
  • Calculateur d'impôts
  • Déclaration d'impôt
  • Gestion des exemptions
  • Piste d'audit
  • Suivi des transactions
  • Taxe d'utilisation du consommateur
  • Taxe à valeur ajoutée (TVA)
  • Validation des adresses
  • Vérification de l'impôt
  • Carte de fidélité
  • Commerce mobile
  • Comptes clients
  • Configurateur de produits
  • Gestion SEO
  • Gestion des canaux
  • Gestion des catalogues
  • Gestion des commandes
  • Gestion des promotions
  • Gestion des retours
  • Gestion des stocks
  • Panier d'achat
  • e-mail marketing

Logiciels similaires

Avis les plus utiles sur TaxCloud

Supper easy integration and amazing product compared to other services.

Publié le 19/06/2018
Cl G.
Owner
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Extremely cost efficient scalable sales tax processing and reporting that eliminated all burdensome sales tax matters. Sales tax is now easy. By voluntarily signing up to remit sales taxes in SSUTA states my business is indemnified against audit risks in those states.

Avantages: All sales tax functionality is simplified, and now is much more cost effective. The service has been completely re-engineered and is much improved. The new reporting and customer interface are superior to anything else on the market. I love not having to buy an expensive enterprise software solution. TaxCloud works seamlessly across multiple platforms and is designed to scale with my business needs. TaxCloud is a true very powerful cloud based system providing my business with a tremendous service that frees up valuable time and resources.

Inconvénients: No real cons..at first customer service seems a concern. However, this is short lived once the immediate anxiety of employing a new service is overcome. I quickly realized that this is an efficient customer friendly self service platform, and after integrating the service most all customer service issues were unwarranted. Therefore, there was little need for me to actually request customer service. That said, this product is a tremendous value. I could pay more for a competing service with more immediate customer service, however there does not seem to be any advantage in doing so. Once up and running TaxCloud is seamless and needs no additional handholding, and their scalability, reporting and functionality is the best value out there.

Calcuates tax great - pray you dont need tech support

Publié le 26/02/2019
Brynn R.
NetSuite Admin
Vente au détail, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
1 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I love the ease of which it works when it works. But when you do need help it is virtually impossible to receive it timely.

Avantages: The ease of setting up an account and nexus.

Inconvénients: The customer service is horrible. They have been saying since last summer that they are aware of the issue and are working to make it better but we still see that same lack of support. We have tried calling and contacting online but receive no response. The receptionist will not put you in touch with an actual human or escalate the message.

Réponse de l'éditeur

envoyé par FedTax le 06/03/2019

I connected with the reviewer on this feedback. It appears there was some communication issues between our receptionist and support team that delayed our initial response back to the reviewer. For this we apologize. After two requests, I have not been informed of the issue that has been out there since last summer. We have no record in our service ticketing system that an incident was opened last summer for this client.

NO CUSTOMER SERVICE

Publié le 30/05/2019
Utilisateur vérifié
Director
Gestion de l'enseignement, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : GetApp
3/5
Note globale
2 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
1 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have repeatedly been trying to get TaxCloud to call me and to remote in to fix the bug in the software. We keep setting up phone calls but TaxCloud never calls in! They are NOT leaving me a phone number to call them.

Avantages: I like that TaxCloud handles my website's needs for different tax rates for NC customers.

Inconvénients: There is a bug where MORE tax is being collected than it should!!!!

Réponse de l'éditeur

envoyé par FedTax le 05/06/2019

Please send me an email priley@taxcloud.com and I will have someone reach out to you. It's unlikely we are collecting too much tax as we regularly get audited by state governments but we will certainly look into it for you. UPDATE 6/5/2019 - Upon investigation, this merchant is sending us shipping charges (even though there is no shipping being charged to their clients) that is creating a sales tax event on the shipping. This is not a bug, nor is more tax being collected than should be - TaxCloud is responding to the data we are sent with the proper sales tax treatment on shipping in NC. If there is no shipping, stop sending us shipping charges. This is a poor implementation in this merchant's cart /store that is erroneously being blamed on TaxCloud. The "No Customer Service" tag is silly as we have the record of interactions our support team has had with this merchant.

Slow/Poor Customer Support

Publié le 30/05/2018
Jeffrey K.
Web Developer
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
2/5
Note globale
2 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
1 / 5
Support client
1 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: We have liked how easy it is to calculate shipping in our WooCommerce store when their Simple Sales Tax plugin is not having compatibility issues.

Inconvénients: Our organization has been using TaxCloud for tax calculations over the past few years in conjunction with the free Simple Sales Tax plugin for WordPress. The original developer of the plugin did a good job of keeping it up to date with the changes in WordPress and WooCommerce. Then TaxCloud acquired the plugin and now dealing with customer support for the plugin is a nightmare. As others have said, support typically takes over a week to respond to tickets, even urgent ones. There was a recent software incompatibility with Simple Sales Tax and WooCommerce that took nearly two weeks to get addressed and resolved. The first person who replied, Stephen, obviously didn't read the ticket and provided a "solution" that was unrelated to the software plugin issue. The support staff later replied saying that he would provide an update once they had an action plan to fix the plugin issues but that reply never came. Eventually, they finally fixed the plugin issues but it simply took much longer than it should have. They recently changed their prices for the monthly package (we pay the fee because we don't allow them to file our tax returns for us). With the price increase evidently came no improvement in customer service. We're strongly considering switching to another tax services provider that has a better track record of actually helping customers, especially paying ones. This review is not unfair and is an accurate representation of our experience with the company.

Réponse de l'éditeur

envoyé par FedTax le 04/06/2018

What Jeffrey indicates is accurate but has to be put into context. There was an issue with the SST plug-in caused by an poorly communicated update to the Woo platform which created the issue with the SST plug-in. In addition, we released our new UI and did a price change at the same time. This caused record ticket & call volume from our 1000's of clients which as a small company we needed to prioritize. Not using this an excuse but rather just sharing the reality of what happened. Our call volumes have returned to normal so response times are normalizing. I'd also point out that as the FREE and low cost provider in the marketplace we don't have the resources to pick-up every call or respond to email tickets as they come in. We apologize to Jeffrey for his experience and hope he will remain a TaxCloud customer.

Cant integrate with Ebay , or cant find out how to.

Publié le 18/02/2019
Brian G.
President
Automobile, Auto-entrepreneur
Temps d'utilisation du produit: Version d’essai gratuite
Provenance de l'utilisateur 
3/5
Note globale
4 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall, it would be a great solution, except the time-consuming registrations and expense required to get tax number for each state (those that are not in the Free list) , plus lack of eBay integration, We're seriously considering simply exiting the e-commerce business entirely. (Thank you SO much SCOTUS for that stupid ruling!)

Avantages: Seems simple to set up, I did find how to integrate with Amazon, Bonanza, and I was all excited to start using it... But then could not find any way to integrate with eBay platform despite finding the ebay connection logo... So it stopped right there - we never went live.

Inconvénients: Can't find any way to integrate with Ebay which is our largest (by far) sales platform. Would have been a perfect solution for us, but for that little problem. Also, it appears we'd have to sign up for sales tax license for each state we need to collect for (those that aren't in their automagic 24 states list) which would be tedious, time-consuming and was why we were looking at options (We looked at TaxJar, but $100-ish per state would cost more than it's worth for many states where we may end up with an economic nexus this year - in some cases we'd only be collecting and remitting a few dollars a month)

Réponse de l'éditeur

envoyé par FedTax le 25/02/2019

Hi Brian - Thanks for the review. You are correct, we currently don't have a plug-in for eBay. However, you can still upload eBay transactions into TaxCloud via a .csv file in a spreadsheet. Reach to me at priley@taxcloud.com and I'll forward you the transaction upload template. I'll go into the system and try to find your email as well.

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