Digital WarRoom

Great product, I would highly recommend for the cost!

Commentaires : We have been using the software for over five years. It's been a great experience. Digital WarRoom support staff and developers have always been very helpful and eager and very responsive to assist with any of our firm's needs.

Avantages :

Digital WarRoom is very inexpensive compared to other products we have looked at and is just as robost as most others. We are able to utilize this software from the beginning review process of data on to the production phase with ease. The software allows output with proper load files and able to export in multiple image formats as single page tiff, multi page tiff or multi page pdfs without issue.

Inconvénients :

RDP connection to access the software throws some users off but has not been an issue overall and allows for a more secure connection.

Best e-discovery platform ever used

Commentaires : DWR is the best e-discovery platform I have ever used (compared to extensive experience with Summation iBlaze, Summation Pro, and average experience with Relativity, and limited experience with Concordance). I have the ability to easily load, review, and search multiple large document collections, and run multiple document productions of any size with limited or no technical issues. In the instances where I am unable to troubleshoot an issue myself, DWR's support time is extremely responsive and has the knowledge base to resolve my issues quickly.

Avantages :

Digital WarRoom's platform is similar to Office and other apps as far as optics - ribbons, common keyboard shortcuts (Ctrl-C for copy, Ctrl-A for select all, etc.) making it easy to use/learn. The binder system makes it easy to save search results in an intuitive manner that is easy to explain and document for other reviewers. It is easy to create large document productions. DWR's customer/technical support is by far the best I have ever dealt with - period - for ANY software/hardware company in over 35 years of my work experience.

Inconvénients :

I am sure there are some minor things that could be improved but everything I discovered to date has been dealt with in updates/newer versions.

Newer version is not as reliable

Commentaires : Overall, customer support is the best quality of DWR.

Avantages :

Previous versions were easier to use with fewer issues.

Inconvénients :

The newer version of the software is not as reliable.

Review

Commentaires : Great team!

Avantages :

Very easy set-up for new users; easy to understand invoices. Great team on help desk.

Inconvénients :

Interface is still cluttered, esp. for new users. Would like to see the filtering and advanced filtering combined in one screen. Production workflow also confusing for new users, would like to see more of step-by-step icons for the process. Review v. Production distinction hard to explain to new users, would suggest renaming Production to indicate that means a production out of DWR; pdf-only productions from opposing counsel don't show up on the Production side & that's confusing. Would like the ability to populate Bates number columns for other sides' productions.

Excellent price performance with responsive service

Avantages :

We can make disclosure deadlines and review opposing party documents quickly and effeciently. Simple invoices that are easy for our clients to understand. Easy to use. The subscription saves us time and money.

Inconvénients :

No real cons from our perspective. Does not have all the features of Relativity but has all the features that we need at a MUCH lower price. Dual athentication and security control a bit over the top when logging in.