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Description de Davisware

Vous souhaitez rationaliser, mieux gérer ou développer votre entreprise de services ? L'éditeur possède les technologies et l'expertise dont vous avez besoin pour atteindre vos objectifs. Fort de plus de 30 ans d'expérience dans le secteur des services, Davisware offre à ses clients des solutions de terrain fiables soutenues par une formation et une mise en œuvre de bout en bout.

Qui utilise Davisware ?

Vision est la seule véritable solution financière et de maintenance sur site tout-en-un sur le marché pour les petites et moyennes entreprises de services et d'installations qui cherchent à se développer sans frais généraux.

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Avis sur Davisware

Note moyenne

Note globale
4,1
Facilité d'utilisation
4,1
Service client
4,1
Fonctionnalités
4,0
Rapport qualité-prix
4,0

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
52%
4
30%
3
4%
2
11%
1
4%
Sarah
Marketing Administrator (É.-U.)
Construction, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

S2K has met our expectations bringing our company efficiency and savings through dispatch functions.

5,0 il y a 7 ans

Commentaires : Workflow efficiency and real time work orders/invoices from field staff using tablets. Paperless processes have improved our operations greatly and increased profitability and communications.

Avantages :

The dispatch board and use of the remote field functions allows our daily operations and workflows to be efficient which is critical to meeting customers needs quickly. Having real time data import into our software makes our communications precise. There are times when we need guidance with the software and Davisware support is excellent. Their response is quick and helpful with friendliness. We have gotten to know some support staff personally and have built friendships due to their genuineness.

Inconvénients :

The only challenges we face are simplifying the payroll entries processes with labor tracking since S2K does not have a payroll module, but we make it work. Also, the Agreements function works very well, but field entries can be sensitive and detailed especially when setting up for amortizations and making adjustments/credits. However, support staff is always willing to make sure your entry is correct and show you how to correct.

Beth
Branch Manager (É.-U.)
Produits alimentaires, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The latest and the greatest!

5,0 il y a 7 ans

Commentaires : We went live on Davisware in May, 2012 and have never looked back. Being able to put daily and monthly reports on a scheduler makes it much easier to balance and close out month end. AP and AR functions/reporting is great. Our customers like the convenience of getting an invoice sooner rather than later. We all have issue with our computer system at times, but, the friendly customer service/support staff makes dealing with those issue easier.

Avantages :

A lot! The totals for AR and AP. The data it collects for service and parts. Reporting on the scheduler. Activities.........

Inconvénients :

I get worried when I see an update in the morning and hope that we have no issues during the day.

Jake
President (É.-U.)
Eau/gaz/électricité, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Underdeveloped Software with Poor Support

1,0 il y a 2 ans

Commentaires : Any software will have bugs, require updates, and involve training for your staff. However, after three years of working with Davisware and their product 'Vision' we've found it to be a tremendous risk. Several reporting issues, random sequence number changes, updates that fix one problem and introduce two more are all too common. S2K / Vision / Vision2 are painfully underdeveloped products in the hands of Davisware. There are a few good folks in the company, but turn over is very high. Getting responses to deep or immediate issues remain slow. Financial statements, monthly tax filings, technician progress reports, and insurance audits have been inaccurate several times requiring us to do a series of internal audits with our CPA. Recently, the use of additional third party software was recommended to bypass their own reports. We were hoping after Davisware sold to / partnered with Serent Capital in September 2019 they would invest in the software, fix the bugs and offer better technical support to their clients. A few years later there are still way too many gremlins in the software and support remains inadequate. Be cautious before working with Davisware or Vision. We've found them to be more harmful than helpful.

Avantages :

Dispatch board, client portal, customer account is easy to navigate.

Inconvénients :

Reporting, bug fixes, training & support, RFS (remote field service).

Amy
Vice President (É.-U.)
Construction
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

LOVE S2K Dispatch Software

5,0 il y a 7 ans

Commentaires : We have been with S2K Software for 7-years now and LOVE IT! Customer Support is always great and very responsive! We were working with paper work orders before and it was always a struggle to locate work orders and customer files. Now all we have to do is look up the customer in S2K and with the auto attach feature all their files are there! HUGE time saver! Just one of the many things we love about the software. S2K has been great for our company!

Avantages :

The ease of looking up customers and their work orders for each location

Inconvénients :

Can't think of anything at the moment. When we run into issues that we need, they usually get them fixed or added as an option within the software.

Melvin
Purchasing / IT Manager (É.-U.)
Vente au détail, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Over the past 7 years our Davisware experience has been a game changer for our Business, very good.

4,0 il y a 7 ans

Commentaires : Office Automation, Integrated process between Departments. End Customer process is great.

Avantages :

Ease of use, Automated features make the process so much more valuable to us. The time saved retrieving reports alone makes a big difference in productivity.

Inconvénients :

Need more obvious solutions for issues, easier to decipher solutions. I have created issues before simply because I could not find in the program where to solve my problem. I know this is eliminated with more training, but sometimes simple fixes need simple Tab Names.