TherapyNotes

Thanks [SENSITIVE CONTENT]

Avantages :

Love the support I get and the ease of completing my notes.

Inconvénients :

They need an app like SimplePractice stat.

I'm so glad I chose TherapyNotes

Avantages :

I love that whenever I have a question, TherapyNotes Customer Support walks me through each step and then follows-up with an e-mail reminding me how we fixed the problem. As a single user practice, it's hard to get everything done, but with the To-Do tab reminding me when notes and billing need to be processed, I stay on track.

Inconvénients :

There are still a few changes I'd like in the demographic fields related to gender and affectional orientation, but TherapyNotes is always listening and makes changes often.

Disappointed after 3 years with the platform

Avantages :

Good documentation management. Well-designed for use with families and minors. Billing features met my needs as a practitioner not accepting insurance.

Inconvénients :

Infrastructure problems abound with TN. There was a multi-day service outage in the summer of 2017, with little communication from the company to customers during the outage and no compensation for the downtime. In December 2017/January 2018, I finally lost my patience with the platform when the company decided to implement a major change in the database mid-week and the database upgrade destabilized the platform resulting in more downtime. Regarding the software... Your notes will be top-quality notes, but they will take you forever to write because the workflow is overly rigid. There is no way to customize what questions are asked in intake notes, progress notes, termination notes, etc. Text fields are too small, and only unformatted text is permitted. File attachments cannot be added to notes. There is currently no way to use the patient portal to have clients fill out forms, pay bills, send/receive documents, and perform secure messaging. No mobile app. No two-way sync with calendars means constantly having to check two calendars. 10 MB limit on file uploads. I was on the platform for almost 3 years and saw only very minimal feature enhancements/additions. And get ready for a very poor user experience when you decide to leave the platform; plan to basically download thousands of resources manually with no help from the dev team. When I sent feedback to the dev team on my way out, they defended their poor design choices and offered kludgy workarounds rather than listen.

Great for reimbursement

Commentaires : Customer service has been so patient and helpful every step of the way.

Avantages :

Having everything under one roof for all my insurance reimbursement and customer services is ALWAYS helpful, courteous and there for me.

Inconvénients :

I wish it had an app. But once you learn the system, it is pretty easy to use.

Solid EHR. Excellent customer support

Commentaires : Overall, I'm very happy with TherapyNotes. It's well thought out, has many convenient features (e.g., automatically autopopulate notes from last session). And again, the customer service is always quick to respond to any questions if there is confusion. It's a great complete one-stop-shopping with all the integration I need. Also, they do not charge the higher prices of Simple Practice. I would definitely recommend this platform to others.

Avantages :

I liked that TherapyNotes was comprehensive in that it had telehealth, insurance billing, credit card integration, secure portal. The customer service is phenomenal and are always quick to reply and helpful. Platform is relatively easy to use and understand.

Inconvénients :

There is nothing I dislike about TherapyNotes. I do wish that telehealth would offer more than one client connect per session ( 2 separate connections would be better for couples). Also I found sharing the minor and parent portal (for billing and paperwork) to not be the most convenient method. These are minor issues though.