TherapyNotes

Phenomenal Customer Care!

Commentaires : Therapy Notes consistently provides me with excellent customer service, quick solutions, and supportive information. I have easily gained more in value than the monthly expense, and it is with a great ease of mind that I use them to support myself and my clients. Thanks for all your hard work!

Avantages :

+Quick Responses +User friendly +Flexible +Easy to learn +Receptive to feedback

Inconvénients :

-Cost (but still worth it) -No tele-health/online therapy options or direct client scheduling (yet)

Best software for Behavioral Health

Commentaires : I am looking to keep paperwork to a minimum, remain organized and on top of my notes and billing- TN does this very well for me.

Avantages :

It is comprehensive and meets all of the needs I have to run my practice efficiently. TN seems to be constantly working on future improvements in all functional areas of the system. It helps me keep up with notes and billing in a seamless manner and the system availability is pretty close to 100%!

Inconvénients :

I really have no thoughts about what would be better.

Disappointed after 3 years with the platform

Avantages :

Good documentation management. Well-designed for use with families and minors. Billing features met my needs as a practitioner not accepting insurance.

Inconvénients :

Infrastructure problems abound with TN. There was a multi-day service outage in the summer of 2017, with little communication from the company to customers during the outage and no compensation for the downtime. In December 2017/January 2018, I finally lost my patience with the platform when the company decided to implement a major change in the database mid-week and the database upgrade destabilized the platform resulting in more downtime. Regarding the software... Your notes will be top-quality notes, but they will take you forever to write because the workflow is overly rigid. There is no way to customize what questions are asked in intake notes, progress notes, termination notes, etc. Text fields are too small, and only unformatted text is permitted. File attachments cannot be added to notes. There is currently no way to use the patient portal to have clients fill out forms, pay bills, send/receive documents, and perform secure messaging. No mobile app. No two-way sync with calendars means constantly having to check two calendars. 10 MB limit on file uploads. I was on the platform for almost 3 years and saw only very minimal feature enhancements/additions. And get ready for a very poor user experience when you decide to leave the platform; plan to basically download thousands of resources manually with no help from the dev team. When I sent feedback to the dev team on my way out, they defended their poor design choices and offered kludgy workarounds rather than listen.

Worth it! A few changes would make TherapyNotes the perfect mental health EMR!

Avantages :

Excellent and quick telephone customer service with an expansive hours of operation, ease of insurance billing, simple design that is easy to follow, comprehensive and accurate to-do list, large selection of detailed online help/support pages. TherapyNotes is also proactive with updating their software on a regular basis.

Inconvénients :

When registering a new client, they are only granted TherapyPortal Access for seven days. This has proven to be an issue numerous times when the client needed to contact me to resend their link to access the portal. Also, it is a major inconvenience that clients cannot reset their own passwords on the portal. Clients must contact an administrator in order to reset their own password; there is no reason this should be the case. When using a Telehealth session, there is a pop up that appears stating the connection is poor even when it is not; this can be distracting. For the Calendar view, I would prefer that I can see my entire day on one screen without scrolling. Sometimes there is excessive clicking; I dislike that there is no one-click option to charge all/multiple copays for all clients at the end of the day.

Excellent EHR for mental health companies

Commentaires : It’s been very helpful in navigating insurance discrepancies and customer service has been very helpful with that area as well.

Avantages :

We love how easy clinicians can navigate the system, the frequent updates, and customer service is superb.

Inconvénients :

I think there are opportunities to include several assessments yet but they continue to work on that by adding more and more.