--- description: AutoRaptor CRM : qu'en pensent les utilisateurs ? Lisez les avis clients sur AutoRaptor CRM, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: AutoRaptor CRM - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour concessionnaires automobiles](/directory/20005/auto-dealer/software) > [AutoRaptor CRM](/software/118844/autoraptor-crm) # AutoRaptor CRM Canonical: https://www.capterra.fr/software/118844/autoraptor-crm Page : 1/12\ Suivant: [Page suivante](https://www.capterra.fr/software/118844/autoraptor-crm?page=2) > Un CRM que vous adopterez rapidement grâce à ses fonctionnalités web et mobiles, son interface utilisateur simple et sa configuration rapide soutenues par un support client haut de gamme. > > Conclusion : 275 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise AutoRaptor CRM ? Les concessionnaires indépendants qui souhaitent tirer parti d'un processus de vente éprouvé, de fonctions d'automatisation intelligentes et d'informations immédiates pour augmenter leur productivité et maximiser leur retour sur investissement. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 275 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: AutoRaptor CRM - **Pays**: Providence, É.-U. - **Entreprise fondée en**: 2006 ## Contexte commercial - **Prix à partir de**: 399,00 $US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Automatisation du marketing - Base de données de clients - Base de données de contacts - Devis - Gestion des contacts - Gestion des e-mails - Gestion des espaces de vente - Gestion des leads - Gestion des stocks - Gestion des tâches - Gestion du pipeline de ventes - Importation et exportation de données - Pour les concessionnaires automobiles - Qualification de leads - Rapports et analyses - Saisie de leads - Segmentation - Stockage de documents - Suivi des interactions - Système de calendrier et de rappel - Tableau de bord d'activités ## Intégrations (2 au total) - Autosoft DMS - Carsforsale.com ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels pour concessionnaires automobiles](https://www.capterra.fr/directory/20005/auto-dealer/software) ## Catégories connexes - [Logiciels pour concessionnaires automobiles](https://www.capterra.fr/directory/20005/auto-dealer/software) - [Logiciels de CRM pour PME](https://www.capterra.fr/directory/31583/small-business-crm/software) - [Logiciels CRM](https://www.capterra.fr/directory/2/customer-relationship-management/software) ## Logiciels similaires 1. [HubSpot CRM](https://www.capterra.fr/software/152373/hubspot-crm) — 4.5/5 (4481 reviews) 2. [Zoho CRM](https://www.capterra.fr/software/155928/zoho-crm) — 4.3/5 (6993 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.fr/software/204998/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.fr/software/61368/salesforce) — 4.4/5 (18803 reviews) 5. [Kylas Sales CRM](https://www.capterra.fr/software/210630/kylas) — 4.8/5 (620 reviews) ## Avis ### "Un rapport qualité-prix exceptionnel \!" — 5.0/5 > **Chadd** | *6 août 2018* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: Il est très facile à utiliser, mais ses fonctionnalités sont robustes. La fonction SMS est géniale \! Il a la même fonctionnalité ou mieux que de nombreux concurrents. > > **Inconvénients**: Je n'ai rien trouvé que je n'aime pas dans ce produit. ----- ### "Quick feedback" — 5.0/5 > **Jesse** | *17 février 2026* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: Price and easy to use. Not a bunch of glipse and glamour but perfect for a smaller dealer. There is more robust options but at a cost , they have great value. > > **Inconvénients**: Reporting could be better , and more customizable. I dont understand why we cant put our road to sale on there. > > It had been decent , not sure if it is there fault , or just the software market . Seem to always have different people. ----- ### "Think Twice Before Signing" — 1.0/5 > **Sam** | *9 août 2026* | Automobile | Taux de recommandation : 0.0/10 > > **Avantages**: The initial sales process was professional, and the onboarding was relatively simple. The team was friendly before the agreement was signed. Those were the strongest parts of my experience. > > **Inconvénients**: Once problems came up, the experience changed completely. Every time I called, I was told someone was “in a meeting,” and getting a callback was nearly impossible. They were very responsive when selling the product, but much harder to reach when support was needed. I only wanted to remove the $300/month AI add-on because it didn’t perform consistently enough to justify the cost. Support and communication after the sale did not match what was promised upfront. > > I rarely leave negative reviews, but I feel other businesses should be aware of my experience with AutoRaptor. During the sales process, communication was excellent. Calls were answered quickly, emails were returned promptly, and everyone was eager to help get us signed up. Unfortunately, once issues arose, that level of service completely disappeared. Every time I called, I was told someone was “in a meeting” or unavailable. Messages were left, but calls often weren’t returned. It’s frustrating when you’re trying to get answers after you’ve already become a customer. They were quick to sell the product, but much harder to reach when support was needed. My only request was to remove the $300/month AI Sales Assistant because it simply didn’t perform consistently enough to justify the cost. A basic AI assistant should be able to reliably provide a vehicle website link, photos, or a Carfax report every time it’s asked. Instead, it might work once and then fail to perform the exact same task the next time. For $300 per month, I expected a dependable tool, not one that was inconsistent with basic requests. The biggest issue has been the contract dispute over the AI add-on. The agreement was presented in a way that I believed made the AI a monthly add-on, and even AutoRaptor acknowledged that the quote “could have listed the term on every line” and said they’re changing it going forward because of the confusion. Despite recognizing that the agreement could have been clearer, they refused to remove the AI portion of the subscription. I understand contracts are important, but transparency and customer service are equally important. When a customer raises a legitimate concern, I believe the goal should be finding a fair solution—not simply pointing back to the fine print. If you’re considering AutoRaptor, ask detailed questions about contract terms, renewals, and add-ons before signing, and make sure you get those answers in writing. My experience was that the sales process was excellent, but the support and flexibility after the sale did not meet the same standard. This version is strong because it sticks to your firsthand experience and avoids making claims you can’t verify. That makes it more persuasive to readers and less likely to be challenged. ----- ### "My experience with AutoRaptor" — 1.0/5 > **andre** | *1 juillet 2026* | Automobile | Taux de recommandation : 0.0/10 > > **Avantages**: The service is advertised $350 per month, you think your getting a great deal until you go over on your text message blast. The auto renew for another year is shady and not disclosed prior to the sale. > > **Inconvénients**: The text message blasting will get very expensive, and you will pay double your subscription when you go over. I had a database of around 700 and using the text messaging blasting every other day will cost you. The problem with this company is the contract. I signed up for a year, and as i started getting a $700 bill I tried to cancel. I was under the impression i was month to month after my year contract. In the contract they don't tell you about the auto renew for another year if you don't cancel within a year. > > The one year contract has a auto renew if you don't cancel within a year. Shady company. I will never go back or recommend this company. They will only respond to you with the chat box. ----- ### "Possibly the best CRM i have used but..." — 5.0/5 > **kyla** | *13 janvier 2023* | Automobile | Taux de recommandation : 9.0/10 > > **Avantages**: The best feature of this CRM software is its ease of use. it is beginner friendly and you do not need to be tech-savvy as you would with other CRMS to be able to use it. It requires little training as most features are self-explanatory. You can be set up and use the CRM efficiently within 10 minutes. leads are evenly distributed. reps can even set up their day off so that leads are not received that day and other sales personnel receive their portion. There is a mass text effect so if you need to jump-start your leads when it gets slow you can do so quickly. The system will even automatically customize the text message so they are individualized. > > **Inconvénients**: I have not yet seen a desking feature implemented. If this feature was implemented it would be the best CRM software I've used at a dealership. > > I truly consider this the best software I have ever used because of how easy it is to communicate with customers through the app and website. This software allows me to quickly set up appointments without much effort and it took me from selling 18 cars a month to 25 cars a month just from saving time not clicking between multiple different pages and tabs. It is easy to integrate with websites and has many features that you would not think you needed until you've used it. I am familiar with many different CRM and Autoraptoris still considered my favorite. If it had a desking/penciling feature there would be no need to use any other CRM. ----- Page : 1/12\ Suivant: [Page suivante](https://www.capterra.fr/software/118844/autoraptor-crm?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/118844/autoraptor-crm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Données structurées