Harbortouch POS

Harbortouch POS

par Harbortouch

Qui utilise Harbortouch POS ?

Commerces de détail, restaurants, magasins-concepts, magasins de vins et spiritueux, bars, discothèques, cafés

Description de Harbortouch POS

Le point de vente Harbortouch révolutionnera votre entreprise sans vous ruiner. Pourquoi payer des milliers de dollars dès le départ pour un système de point de vente qui ne répondra peut-être pas à vos besoins ? Tirez plutôt parti de la version d'essai gratuite de 30 jours de Harbortouch et testez un point de vente. Et n'oubliez pas de vous renseigner sur le programme de point de vente gratuit : votre flux de trésorerie vous remerciera !

Harbortouch fournit une garantie d'équipement à vie, une installation et une formation sur site, ainsi qu'un support technique 24h/24, 7j/7.

Informations sur Harbortouch POS

Harbortouch

http://www.harbortouch.com

Fondé en 1999

Prix de Harbortouch POS

Harbortouch POS est disponible en version gratuite et propose un essai gratuit. La version payante de Harbortouch POS est disponible à partir de 29,00 $US/mois.

À partir de

29,00 $US/mois

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

Harbortouch POS - Fonctionnalités

Logiciels de caisse
Caisse pour détaillant
Caisse pour restaurants
Carte de fidélité
Emplacements multiples
Gestion des cartes cadeaux
Gestion des commissions
Gestion des remises
Gestion des retours
Intégration e-commerce
Lecture de codes-barres
Profils de compte client
Signature électronique
Accès mobile
Carte de fidélité
Commande en ligne
Gestion de table
Gestion des cartes cadeaux
Gestion des conseils
Gestion des livraisons
Gestion des stocks
Partage de l'addition
Rapports et analyses
Vérifications distinctes

Avis sur Harbortouch POS

Afficher 5 avis sur 71

Note globale
1,8/5
Facilité d'utilisation
2,1/5
Service client
1,6/5
Fonctionnalités
1,7/5
Rapport qualité-prix
1,4/5
Heather S.
Manager
Produits alimentaires, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 06/03/2020

"Better Servers"

Commentaires: Prior to inventory I know what was sold and have a clear idea of exactly what I should have. Expressing this in team meeting has slowly brought the matching closer and closer..meaning less alcohol theft by staff.

Avantages: Ordering tableside is great, no more going back and forth bother guests because a server has a MOD question. No one looks incompetent and as a business we look on point and there is no concern from guests out food quality is also a question.

Inconvénients: It made me as a manager look bad!! The staff I wondered about anf seemed to have the most problems with were great on paper. Following sales and percentages I saw that a server I thought was ditzy and annoying but needed...had consistently the highest alcohol and wine sales across the board. I could see who was selling what, when and how they affected bottom line. Then I could coach servers on selling points, it's also a way to teach more about our products. I guess that's the least thing.!!

  • Provenance de l'utilisateur 
  • Publié le 06/03/2020
Danielle H.
Restaurant Owner
Restaurants, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    1/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    1/5
  • Support client
    2/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 02/01/2020

"False Promises & Eggregious Functionality Issues"

Commentaires: You cannot imagine the sad experience we have had with Harbor Touch. When we had to reboot the POS multiple times, every day, for 2 months straight, during busniess hours, we obviously had some very upset customers who had to wait up 20 minutes while the system came back up and then, many times, STILL did not work. Some guests were able to pay with cash or agreed to leave their CC info with our promise that we would destroy the information later once the system was up an running again, but if you run a business with CC, you can imagine what a mess this was. HT was terrible in rectifying the issue for us and allowed us to struggle, literally DAILY!, for months before they finally sent out a new everything and fixed the issue. We COMPed so many checks due to guest frustration that could not be recified and lost innumerable customers (which will have a lasting impact on our business). For the financial burden that HT caused during this time, they appeased us with the promise of a $275 credit and another $100 credit which WE HAVE STILL NOT RECIEVED. It's very sad to say that they say whatever they need to keep you "quiet" and don't follow through with their promised. Simply put, Harbor Touch proves time and time again that they do not care about YOUR business. And of course, they continue to take their fees and CC processing charges out on regular schedule, all the while promising the world, and delivering on nothing. So, so sad. Stay FAR away.

Avantages: User friendly POS face for employees to use during business hours is easy to read (large font) & simple to learn.

Inconvénients: If you want to see accurate payroll daily, if you think you will use this system to keep accurate track of your employee's hours or have them clock-in using this system, if you want the credit card processing to work properly every time you run one, or if you want customer support that fultills it's promises, then sadly, Harbor Touch is not for you.

Réponse de l'éditeur

envoyé par Harbortouch le 03/01/2020

Danielle,

We would first like to express our sincerest apologies for the complications and frustrations you have experienced with Harbortouch and your Point of Sale system. Since our beginning, we have made it our mission to serve our customers to the best of our ability and provide them with exceptional products, services and support to help them run a successful business. It is disappointing to hear that you have experienced the opposite, and we are going to evaluate the rough patches and work to resolve them and improve them moving forward. We would also like the opportunity to speak with you to work through any outstanding issues and make this right for you. Your account has been located in our database and someone from upper management will be in contact with you shortly to discuss. In the interim, if you have any questions or concerns, please do not hesitate to reach out to reviews@harbortouch.com and we will be happy to assist.

  • Provenance de l'utilisateur 
  • Publié le 02/01/2020
Olga M.
CEO
Vente au détail, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    1/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    1/5
  • Support client
    1/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 19/06/2020

"Depressing System "

Commentaires: On my first day I called very excitedly to set up the system and no one answered. It took hours for them to answer. It was then that I had a sinking feeling I've been had!

Avantages: nothing. your phone can do more than this outdated scam of a system. NEVER get a system that requires you to use your personal ID. They attach your debt to you as a person not to your business.

Inconvénients: I won't bore you with my personal feelings. Let me bullet point the cons.
1. OLD, OUTDATED SYSTEM. The system is as basic as it can get. Think Android in 2005.
2. You have to be an expert to manage the SMS and email markteting. They outsource that portion of the POS.
3. No way to do online booking eventhough they say you can.
4. 24/7 support? Heck no. The support is made up of newbies who read of a list and can NEVER help you solve a simple problem. They would put me on hold for hours to try and figure things out. None of the support staff know the system at all.
5. The system claims your clients can book online but its a LIE there's no link or anything available for clients to access the booking. I really tried to resolve this by calling 5 days in a row and trying new support members but it was always the same.
6. If you have a high volume of sales the system will shut down in the middle of a credit card transaction or in the middle of me booking a client. I would have to ask the client to do the whole process all over again. emberrasing!
7. No apps, no way to communicate with clients regarding their appointments.
8. When you set up your images for your modules it's a nightmare. You can't upload your pictures like any normal system. The pictures don't resize and you can barely see them when you sync your system. It's like working on a super old program.
9. The credit card system goes out almost every single time I use it. I lost money bc I cant tell if a pay

  • Provenance de l'utilisateur 
  • Publié le 19/06/2020
David B.
Owner
Restaurants, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    1/5
  • Support client
    1/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 24/07/2017

"Terrible POS - very poor customer service"

Commentaires: NONE!

Avantages: NONE! There is nothing about this system that is acceptable. They update in the middle of the day!, system always crashes, very poor customer service,

Inconvénients: We have had the Harbortouch POS system for over two (2) years. We regrettably signed a three (3) year contract. Since day 1, we have had nothing but trouble. The system can go off line numerous times, or freeze up, throughout the day, generally when customers are waiting. This is extremely bothersome when you are trying to charge a credit card. Added to this, is that this company has one to the poorest customer service I've had the displeasure of dealing with. Today, our system went down three times during sales, with the last time the POS froze up. One was with a credit card purchase, thankfully the customer was very understanding and used cash instead. Once again we had to call customer service (which is poor) and once again we were put on hold for over 35 minutes. At first, the customer service rep said to just turn off the system, and turn back on -- rebooting ---- informed him that has already been done, then he put us on hold again. He returned to tell us that 'yes' there is 'something' wrong with their system, they are working on it, and it should be around an hour or so. When asked about credit card sales, his response was that we could always call the credit card company! Unacceptable when you are running a restaurant and the customers are waiting to pay. Customer Services' attitude appears to be that 'we have you under contract... hahaha. I know another merchant who also has Harbortouch, and has the same problems and complaints. This is a "POS - POS"

  • Provenance de l'utilisateur 
  • Publié le 24/07/2017
Dan Z.
GM
Produits alimentaires, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    1/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    1/5
  • Support client
    1/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 04/12/2019

"You lose more than you win "

Commentaires: Awful

Avantages: It is cheap,

Inconvénients: The layout, theme, support, any sort of extra integration you may need (Website, online ordering platforms) forget about it, slow running, wastes a tremendous amount of paper.

Réponse de l'éditeur

envoyé par Harbortouch le 05/12/2019

Dan,

We are saddened to hear that you are more than dissatisfied with your Harbortouch POS system and apologize for your negative experience. We work hard to develop user-friendly products that deliver exponential value to our customers. We would like the opportunity to understand more of your concerns and work together to determine a solution that will work well for your business. At your convenience, please send an email to reviews@harbortouch.com with your Merchant ID number and best contact number. Once we have this information, someone from our management team will be able to review your account and contact you to discuss this further.

  • Provenance de l'utilisateur 
  • Publié le 04/12/2019