Qui utilise Jitbit HelpDesk ?

Jitbit vise à la fois les startups et les petites entreprises autofinancées, comme les grandes entreprises ayant plus de 50 agents de soutien.

Description de Jitbit HelpDesk

Jitbit Helpdesk est une excellente application d'assistance avec une interface utilisateur nette et un processus de configuration simple. Mais toutes les fonctionnalités sont là : moteur d'automatisation, fichiers-attachements, intégrations (JIRA, Slack, Dropbox, Github etc), intégration de messagerie, module Knowledge-Base etc. Jitbit Helpdesk est proposé à la fois en tant que version SaaS et en tant qu'outil sur site installé localement sur un serveur.

Informations sur Jitbit HelpDesk

Jitbit

http://www.jitbit.com

Fondé en 2005

Prix de Jitbit HelpDesk

Jitbit HelpDesk est disponible à partir de 13,00 $US/mois. Jitbit HelpDesk n'est pas disponible en version gratuite mais propose un essai gratuit. Voir plus d'informations concernant le prix de Jitbit HelpDesk ci-dessous.

À partir de

13,00 $US/mois
Consulter les tarifs

Version gratuite

Non

Essai gratuit

Déploiement

Cloud, SaaS, web

Installation (Windows)

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation en ligne en direct

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

Jitbit HelpDesk - Fonctionnalités

Logiciels helpdesk
Alertes et remontée des problèmes
Chat en temps réel
Communication multicanal
Gestion de la base de connaissances
Gestion des accords de service
Gestion des billets
Gestion des ressources informatiques
Intégration des e-mails
Monitoring réseau
Portail libre-service
Routage automatisé
Stockage de documents
Stratégie de marque personnalisable
Suivi des interactions

Avis sur Jitbit HelpDesk

Afficher 5 avis sur 27

Note globale
4.6/5
Facilité d'utilisation
4.5/5
Service client
4.5/5
Fonctionnalités
4.2/5
Rapport qualité-prix
4.3/5
Matt F.
Telecoms Engineer
Télécommunications, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 04/11/2018

"Fantastic Self Host Helpdesk"

Avantages: The pricing model for Jitbit self hosted makes the product exceptional value for money, made even better by the license being perpetual.
With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level.
The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read.
There is also a well build mobile application available.

Inconvénients: The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated. These reports are also very rigid and allow little customisation.

  • Provenance de l'utilisateur 
  • Publié le 04/11/2018
Michael M.
IT Support Supervisor
Automatisation industrielle, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 19/07/2019

"Jitbit - The best Bang for the Buck!"

Commentaires: Jitbit has provided me clear viability into my current workload for my team.
I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations.

Avantages: Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk. There is hardly any delay when waiting for a ticket to come in, and with a robust rule structure you can quickly get the ticket to the right support rep with minimal downtime or delay for the user.

Inconvénients: There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it.

  • Provenance de l'utilisateur 
  • Publié le 19/07/2019
Adam D.
Support Team
51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 21/02/2018

"JitBit is the next big thing!"

Commentaires: If you can't tell, I love Jitbit. You will see your ROI in less than a year. Partly because the investment price is very low, and the tool is so solid. You will never hear a new employee tell you that they don't know how to use it. Their support is great. The UI is beautiful. They truly understand the space they are in, and they know what their competitors are lacking. Keep it up guys!

Avantages: Fantastic interface. It reminds me of a system that has all the strengths of Zendesk, without any of the weaknesses.It's easy to use, easy to read, and you can teach a new employee to use it in a day. There's no point in stating the value of a ticket management system, because JitBit has all the benefits of the bigger/more expensive competitors. If you are talking to multiple companies, ask their sales person what they offer anything that JitBit doesn't... I guarantee they will answer, and I guarantee that answer is a lie. JitBit is young, and stomping the competition. Jump on while the price is low!

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 21/02/2018
Jeofrey Z.
IT
Transport routier/ferroviaire, 10 001+ employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    1/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    1/5
  • Support client
    1/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 30/01/2017

"Worst Customer Service"

Commentaires: Worst customer service ever, The App doesn't work. Please keep your money. You will never get this to work on your own, and they offer no help at all.

Avantages: Nothing, It didn't work

Inconvénients: It doesn't work

Réponse de l'éditeur

envoyé par Alex le 29/06/2018

We're sorry you were unable to set it up. I assume you were trying to install the on-premise version that does require some technical skills or administering a web-server, setting up a MS SQL database, configuring windows-integrated authentication and other tricky stuff depending on your requirements. That is why we also offer the SaaS (hosted) version that works in the cloud and requires literally zero setup. But nevertheless I regret and apologize the lack of support you experienced from us. If you could provide more details, we can investigate further.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 30/01/2017
Aimee G.
Admin
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 11/07/2017

"Makes managing customer support easy"

Avantages: My software company uses Jitbit to manage our incoming customer support e-mail. You are able to customize the settings to set up groups of users, ie. IT support, Development support, etc, and the users assigned to those groups will receive e-mail notifications. You can reply from your e-mail or from the website portal, whichever is easiest at the time. Each incoming e-mail creates a ticket that date/time stamp tracks all responses, so you can see a clear history. Reporting features are also helpful for tracking technician productivity.

Inconvénients: Users that are not part of a group cannot see tickets for another group, even if they click the direct ticket link. This makes it challenging to share IT tickets with our upper management without changing the ticket category.

  • Provenance de l'utilisateur 
  • Publié le 11/07/2017