Blue Link ERP

Our experience with BlueLink has been nothing short of exceptional

Avantages :

The most impressive part about BlueLink is not the software (more on that in a bit), but the people. When we did our due diligence in searching for a new accounting system, we narrowed our search down to three different providers. Each offered, for the most part, the same type of software and features that my company needed. What set BlueLink apart from the other two was the level of engagement we received from our initial phone call. We immediately felt at home and had not just the right software, but the right partner to grow our business. That partnership remains even stronger today. As to the software, the ERP interface is perfect for our wholesale distribution company. From tracking inbound ocean containers to automated reporting, BlueLink saves us both time and money. One area that has really stood out for our organization is the level of customization we have been able to implement over the past 24 months that has really helped us streamline our operations. This level of customization would not be possible without the partnership we have been able to build over the past few years.

Inconvénients :

BlueLink's software interface at times feels somewhat dated and can create some challenges in navigation. Their periodic updates have addressed many of these issues and has helped with additional drill-down capabilities. Database managment with our SKU count can be somewhat cumbersome and we have worked with BlueLink to help address and improve.

Bluelink was the right choice for us

Commentaires : Bluelink has been very good to work with from management to the technical support team. They take a keen interest in our business and are always willing to work with us on any special needs or requests we may have.

Avantages :

We chose Bluelink due the fact that it is highly customizable to our specific needs. No other out of the box software package offered the ability to customize functions specifically for our company the way that Bluelink does.

Inconvénients :

The standard report templates are not all that useful. If you have staff on site that are proficient in excel and pivot tables, then the data can be extracted or Bluelink can create custom reports to address your needs. But some improvement in the standard reports can be made.

Garbage Beta Software

Commentaires : F-. I literally could not hate it more.

Avantages :

Literally nothing. I enjoy paying taxes more than using this POS software. Just opening it gives me anxiety.

Inconvénients :

Everything. It is slow, buggy, needs constant support and tickets are never handled appropriately. I feel like this company is an actual scam selling people beta software that they know is not complete or fully functional. Stay away at all costs.

Keeps Improving with Us

Commentaires : We are pleased with the attentive customer service. We could use recommendations on how to keep improving with ongoing training suggestions (e.g. you know how we use the system, what training do you recommend for different members of the team?)

Avantages :

Bluelink has more features than we realized when we first set it up. As our needs expand, we have found Bluelink to be responsive to our needs with a real desire to help us achieve our goals. This is the kind of partnership that is critical for us to be effective, efficient and accurate with our data.

Inconvénients :

Sometimes the ability to get reports we want exported to Excel is difficult. We like to be as self sufficient as possible, but Crystal Reports are ridiculously complicated to try and modify. Some issues take a while to fix.

Fantastic - perfect system, awesome customer service, great value - couldn't be happier

Avantages :

Blue Link's system is easy to use and very intuitive once you under it and the multitude of features. The new interface is visually appealing and allows for an even better experience. Blue Link's customer support staff are fantastic and are always available to help and guide anyone from our team through both high level issues and minor details. Highly recommend!

Inconvénients :

No system is perfect, but for a small-to-medium size business like ours, it's pretty close. I would make sure, when the time is right, to upgrade to the larger server storage available, as sometimes we find our data (always at the wrong time) eats up the basic storage package that comes with Blue Link