Avaya Aura Platform
par Avaya4.5 / 5 46 avis
Pour qui ?
Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relavent data to improve customer care.
Notes moyennes46 avis
- Note globale 4.5 / 5
- Facilité d'utilisation 4.5 / 5
- Service client 4 / 5
- Fonctionnalités 4.5 / 5
- Rapport qualité-prix 4.5 / 5
Informations sur le produit
- Prix Contact Avaya for pricing details.
- Version gratuite Non
- Version d'essai gratuite Non
Cloud, SaaS, web
Informations sur l'éditeur
En savoir plus sur Avaya Aura Platform
Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc.
Avaya Aura Platform - Fonctionnalités
- Alertes et remontée des problèmes
- Assistant virtuel
- Base de connaissances
- Enquêtes et feedback
- Gestion des centres d'appel
- Gestion des e-mails
- Gestion des flux de travail
- Gestion des listes d'attente
- Gestion des rendez-vous
- Intégration des médias sociaux
- Messagerie instantanée
- Mesure des performances
- Portail libre-service
- Alertes et remontée des problèmes
- Chat en temps réel
- Communication multicanal
- Gestion de la base de connaissances
- Gestion des accords de service
- Gestion des billets
- Gestion des ressources informatiques
- Intégration des e-mails
- Monitoring réseau
- Portail libre-service
- Routage automatisé
- Stockage de documents
- Stratégie de marque personnalisable
- Suivi des interactions
Avis les plus utiles sur Avaya Aura Platform
Publié le 05/09/2019
A great system for any size business
Commentaires: Having a good phone system installed has really helped our business. We are able to connect our remote workers instantly with contractors and clients who otherwise, we would have to take messages for or redirect which more often then not results in messages being lost or delayed or the caller not bothering to call a second or third number to get to the person they want, we can connect them straight away. I would say this is the biggest benefit of having this kind of system and it's affordable as well.
It's really easy to use and you can program it from a computer to do all sorts of things! I really like the intercom function, which when you're busy and need to work hands free, it's a very useful tool to have in my role when speaking with colleagues about quick queries and you can easily switch to more private calling by simply picking up the receiver.
I like that you can input lots of different numbers, both internal and external which you can transfer calls to, so even if you want to transfer an external call to an external mobile number, it's simple to achieve.
Inconvénients: There isn't much not to like about the phone system to be fair, however if I was really nit picking I would say there are a lot of buttons and options to get to messages on the answer phone if you've already listened to them once and don't for heaven sake lose the customer support number, as you'll spend hours on the internet doing detective work trying to find it! otherwise, it's very good and the customer support is great.
Publié le 02/08/2019
Avaya Aura’s Alright
Commentaires: Avaya is what allows us to make calls within and outside of our organization, and without it, we wouldn’t be able to do our jobs at all. No other program on the market is quite like Avaya.
Avantages: I like that Avaya runs well and does not have many issues or crashes; Overall functionality is great. I like the ease of use with initiating conference calls or a video calls. With my line of work, we need a consistent and reliable communications program, and Avaya definitely has all that we are looking for.
Inconvénients: Avaya call audio can sometimes be terrible, especially when used through a Virtual Private Network. Connection to Avaya can be on the slow side taking 15-20 seconds to fully connect when the program is started. Connection errors sometimes happen with Avaya and our extension numbers (though, to be fair, not sure if that is the program or the VPN.) Another con I would have to say is the initial setup (putting in server address, port configuration, enter extension number, password, etc.,) it can be a daunting setup process if you have to start over.
Publié le 06/06/2018
excellent, good quality
Commentaires: This software allows me to competently do my job without worrying about a phone call being disconnected or being able to locate the phone number of a patient who has previously called without a problem.
Avantages: I would have to say my favorite thing about Avaya would be how easy it is to use. The way the phones are set up is very user friendly and makes a simple everyday task even easier! I like the display screen that comes on the phone.
Inconvénients: My least favorite thing about the software would have to be the setting when the phone is placed on hold. There is no distinct ring to separate a line on hold vs a normal incoming phone call. The phone will continue to ring until it has been picked up when I think it would be most beneficial to have it ring a couple times every minute to remind you the line is on hold.
Publié le 19/12/2018
Great Communication Source
Commentaires: Sometimes phone calls got disconnected but you have the advantage of this app that it always shows the phone number the customer is calling so, you have a call history and in that way you can call the customer back to have a great resolution. At the end of the day, it's very useful to gained a great customer service.
Avantages: What I like the most was the easier way that I get used to it, it's very easy to understand and to get adapt. I used to work with this feature, and, I used it on my daily tasks, it displays the phone number the customer is calling on screen of the Avaya. It is very efficient at call centers since you can hear clearly without any interruptions or any statics on the line.
Inconvénients: It should have an easier way to transfer the calls sometimes it can get disconnected.
Publié le 17/04/2018
The best communication solution!
Commentaires: It is a super durable tool and too efficient. It keeps me communicated and without interruptions. The quality of the audio is second to none.
Avantages: I use Avaya every day in the daily tasks of my work. It allows me to be communicated without interruptions. The device I use is very efficient, easy to use. It is definitely an indispensable tool if you want to have a communicative contact without failures.
Inconvénients: I have been using Avaya for more than 3 years in my daily tasks at work and there is really nothing that I do not like or that I should improve. It is a super durable tool and too efficient.