17 ans à aider les entreprises françaises
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Avaya UCaaS
Description de Avaya UCaaS
Avaya IX Contact Center permet de créer des connexions naturelles, qu'elles soient humaines ou numériques, sur tous les canaux de communication. Les entreprises peuvent diriger et aligner les processus, les personnes et les applications pour améliorer la prise de décision, la collaboration et le partage d'informations.
Qui utilise Avaya UCaaS ?
Conçue pour rationaliser l'interaction client, la plateforme Avaya Aura est une suite de produits qui fonctionnent ensemble, afin de faciliter le support client et de signaler les données pertinentes en vue d'améliorer le service client.
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Avaya UCaaS
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Avis sur Avaya UCaaS
fairly easy to use, with varied options for managing incoming calls
Commentaires : better call management and increase of the SLA agreement service
Avantages :
administration is simple, and allows you to quickly monitor the call queues, from the number of calls on hold to the time each call lasts. Allows assigning each code of a user to a specified queue, which allows establishing different call lines according to the needs or service that you want to provide allows you to create waiting options in which you can know why a user can not receive a call: feedback, bathroom, break, etc.
Inconvénients :
I have nothing negative with this product is quite easy to use and you have up to one meter in percentage of the service offered during the
All-In-One Com Hub for Any Business Size
Commentaires : Beyond the occasional frustrating poor audio quality on phone calls, the overall system has been fantastic for company communications. Employees can forward calls to their cells if they work from home, meaning a call is never missed. The web meeting option helped us consolidate other services into Avaya and the instant messaging is a great time-saver between departments.
Avantages :
The Avaya system is really two parts for us: a fully customizable phone and the content hub. The phone is decked out with a long caller ID list and includes options to change out ring back tones, caller tones, and voice mail recordings. The hub is packed with amazing options such as faxing from the computer, internal instant messaging, screen share, and web meeting access. With Avaya my company has been able to save costs by reducing third-party services for web meetings and screen sharing.
Inconvénients :
Call quality can really be hit or miss, which might be the program or it might be our internet connections. Poor quality comes in the form of audible clicks, pops, voice distortion, or ultimately dropped calls.
in queue management and attendants unknown tool with most failures
Commentaires :
Since its implementation we had several problems, because the company commercial sells a product that can not deliver.
Its consultants are not sufficiently aware of the languages used by Brazilian carriers which makes it very difficult to deploy and maintain the tool, which currently can only function due to the Asterisk redirection that receives all operators' trunks and delivers so that avaya can understand.
Not to mention the disconnects, which in the reports present information that is unreliable.
The tool has several native reports that analyzed have divergences of information between them, and we could not create a report without calling and payment of the service, which several times we requested did not receive what was agreed, beyond the support deadline. technical, which can reach 365 business days.
Avantages :
Since its implementation we had several problems, because the company commercial sells a product that can not deliver. Its consultants are not sufficiently aware of the languages used by Brazilian carriers which makes it very difficult to deploy and maintain the tool, which currently can only function due to the Asterisk redirection that receives all operators' trunks and delivers so that avaya can understand. Not to mention the disconnects, which in the reports present information that is unreliable. The tool has several native reports that analyzed have divergences of information between them, and we could not create a report without calling and payment of the service, which several times we requested did not receive what was agreed, beyond the support deadline. technical, which can reach 365 business days.
Inconvénients :
Since its implementation we had several problems, because the company commercial sells a product that can not deliver. Its consultants are not sufficiently aware of the languages used by Brazilian carriers which makes it very difficult to deploy and maintain the tool, which currently can only function due to the Asterisk redirection that receives all operators' trunks and delivers so that avaya can understand. Not to mention the disconnects, which in the reports present information that is unreliable. The tool has several native reports that analyzed have divergences of information between them, and we could not create a report without calling and payment of the service, which several times we requested did not receive what was agreed, beyond the support deadline. technical, which can reach 365 business days.
Our company is highly satisfied with Avaya UCaaS communications platform.
Commentaires : We are pleased with their phones and service and have used Avaya for over 8 years.
Avantages :
We like the voice features of the phone system.
Inconvénients :
There is nothing that I can think of as the phone system works well for us.
I have use this for over 5 years
Commentaires : great for big, small, medium companies, you are able to see in which Aux your personnel is, so you can track their time on their calls or their non productive time, great!!
Avantages :
If you work in the call center industry you know tie is everything, so its very easy that you are able to keep track of your time taken in each call, and you can get a calculator manually- you can save phone numbers in your directory and see missed calls, received calls and outbound calls, you have everything together. You actually have an extension, so a customer can reach you back and/or a colleague can trasfer the call.
Inconvénients :
When I was in training I wish there were a training environment to practice at least 5 to 10 minutes since the first time that you use it you kind of get lost
