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Description de Bookeo

Pas de commissions sur les réservations ni de frais pour les consommateurs. Forfaits fixes à partir de 39,95 $/mois. Un système complet de réservation en ligne pour les fournisseurs d'excursions et d'activités, ainsi que pour les escape games. Intégrez le widget Bookeo à votre site web et à votre page Facebook pour accepter les réservations et les paiements en ligne 24 h/24, 7 j/7 avec une disponibilité en temps réel. Définissez des tarifs spéciaux pour les saisons ou les groupes. Les clients peuvent recevoir automatiquement des confirmations, des rappels et des demandes d'évaluation par e-mail/SMS. Gérez les listes du personnel et des véhicules.

Qui utilise Bookeo ?

Bookeo est un système de planification et de réservation en ligne pour les prestataires de services, les écoles et les voyagistes.

Bookeo Logiciel - 1
Bookeo Logiciel - 2
Bookeo Logiciel - 3
Bookeo Logiciel - 4
Bookeo Logiciel - 5

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Bookeo

Note moyenne

Note globale
4,3
Facilité d'utilisation
4,2
Service client
4,3
Fonctionnalités
4,3
Rapport qualité-prix
4,2

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
58%
4
24%
3
12%
2
3%
1
3%
Ani
Ani
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Book Anytime

5,0 il y a 2 ans

Commentaires : Very happy with what I need it for, plus they have wonderful customer service.

Avantages :

The ease of set up & use. I can charge clients online without wasting time after the session.

Inconvénients :

To have more tools available the price increase is too high

Réponse de l'équipe de Bookeo

il y a 2 ans

Thank you so much for this 5-star review, Ani. We are so happy to hear that you are enjoying Bookeo. We really appreciate you being a customer and helping to share the word about us. Please note that all features are enabled with all plans. Our plans are based on the number of resources, users and bookings/month. Please do not hesitate to contact us should you need any help. We're here for you anytime. Shannon

Greg
Founder and Owner (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Bookeo is the most flexible and robust software and an excellent value.

5,0 il y a 5 mois

Commentaires : Simply put, I'm so pleased that I have found Bookeo. I highly recommend it. There are other softwares that are specifically created for the counseling industry, and I still find that Bookeo is the best value for its extensive capabilities. I could expand my business to several new locations without having to change software. I think that speaks volumes for the software's capabilities.

Avantages :

I cannot say enough good things about this software. I tend to shop things to death, and Bookeo was head and shoulders above the other options. The customer support is prompt, and clear. The team has been very patient to point me in the right direction when I needed to expand the software's capability for my growing counseling practice.

Inconvénients :

Like any software, there is a learning curve on the front end. It took me awhile to get it set up, BUT I can't imagine another software being easier or requiring less time. The software is so robust, and I have yet to come close to using all of its features.

Réponse de l'équipe de Bookeo

il y a 3 mois

Thank you for the wonderful review, Greg! We are thrilled to know that you are enjoying Bookeo and we are excited to keep working with you. Regards Shannon

Anthony
Entrepreneur (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

our experience has been FANTASTIC

5,0 le mois dernier Nouveau

Avantages :

we’re launching a boat cruise business this season. we used squarespace as a webhost, then completely set up our scheduling app with Acuity, which is the squarespace default scheduling app. it was very much a square peg in a round hole experience, we contorted every possible way to try and make the app work, but it was just not right. we cancelled that, and started over with square appointments, who touted some of the features we couldn’t find in Acuity, but then, when you really got into the details, weren’t applicable. we cancelled that, and started over in fresha, but realized their pricing was ridiculous. finally, we stumbled across bookeo, and the more we delved into your app, the more excited we became. instead of trying to somehow twist your app into letting us offer what we planned, bookeo anticipated every need, and even gave us options we hadn’t yet considered. instead of trying to adjust our business to work around the app, your app actually guided us in the process of launching our new business. your pricing is on point, and we haven’t come across any sneaky pricing tricks, which is a big relief, relative to most of the other apps we’ve tried. everything has been so straightforward, and so user friendly, we haven’t needed support yet. but in the event we do, we got a good feeling we’ll get what we need. thanks for this great app, which has really made a difference in launching our charter cruise business.

Inconvénients :

no complaints to date. ipsum lorem ipsum lorem

Réponse de l'équipe de Bookeo

le mois dernier

Hi Anthony, We sincerely appreciate your valuable feedback. We were thrilled to read your glowing review of our booking system. Our team takes immense pride in their work, and we genuinely hope that it aids all our customers in smoothly managing and grow their business. Your feedback has shown us that we are on the right track, and we are truly grateful for your support. Please do not hesitate to contact our support team if you need assistance! Cheers Shannon

Nikki
COO (É.-U.)
Divertissement, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Customer service is less than unacceptable

3,0 il y a 4 mois

Commentaires : Bookeo was fine up until they did their last update and now I no longer receive emails from them. They are blaming me for the changes when my email address didn't change. There were no changes to my domain. The only change was their update and the fact that they are willing to properly assist in rectifying this issue is the reason for this review. I have also seen other comments from this company and they are just out right rude because they are only emailing.

Avantages :

The ability to allow my customers to book without speaking with a person

Inconvénients :

Bookeo customer service reps are awful. They are condescending in the emails and take the real responsibility for issues that arise due to their updates. The fact that you can't actually speak to a person is another con because there is no way to hold anyone accountable for the poor service customers receive.

Réponse de l'équipe de Bookeo

il y a 4 mois

Hi Nikki, I can confirm that there have been no recent updates regarding email notifications. After reading your review, I searched for the email thread for this issue. I saw that our Technical Support Team verified that the email notifications for the bookings you mentioned not receiving had been successfully delivered to Gmail, for your email address. We found the delivery receipts provided by Gmail mail servers, confirming that the emails were received successfully by Gmail. We sent you a copy of these receipts. We also explained that what happens to an email after it has been delivered to the recipient's mail service is outside of our control, and recommended steps to follow to ensure that you keep receiving email notifications in your inbox. You never confirmed that you followed all the recommended steps. I would highly recommend following the steps outlined by our Support Team to ensure that youkeep receiving email notifications from Bookeo. Regards Shannon

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services aux consommateurs, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp

I like it, but could use a few tweaks.

4,0 il y a 2 ans

Commentaires : Customer service is great if you have an issue, problem or don't understand something with setting up or how something works, but as for suggestions or feedback, basically go around what your asking, suggesting, copy and paste a link or tell you it is what it is in a nice way in email.

Avantages :

Great for barbers, Clean and simple interface. Category dropdowns, next pages - no constant scrolling, Addition feature (to add add-ons with a service vs combos), Terms and Service included in Emails. The automatic booking cancellation, thank you message, Website integration

Inconvénients :

Does not work with service duration times, just intervals without a 45min time., No Sms Confirmation for Clients, Can not add additional wording to Reminders, Unable to check on multiple devices at the same time, Payment option choices not by Merchant.

Réponse de l'équipe de Bookeo

il y a 2 ans

Hi, Thank you for your valuable feedback. Please note that with Bookeo, you can force bookings to start at specific times, and also leave an automatic gap between appointments. If you need to set that the gap should be applied only to some services, then you could use another Bookeo product, that would allow you to set specific settings for each service you offer. You can add custom messages in the booking confirmation and reminder emails. The same account user can be logged into one device at a time. Multiple account users can log into their accounts simultaneously. A business can select the payment gateway they want to integrate and set their payment terms. Please do not hesitate to contact our support team if you need any further assistance Thank you again for leaving your review. Shannon