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Bookeo
Description de Bookeo
Pas de commissions sur les réservations ni de frais pour les consommateurs. Forfaits fixes à partir de 39,95 $/mois. Un système complet de réservation en ligne pour les fournisseurs d'excursions et d'activités, ainsi que pour les escape games. Intégrez le widget Bookeo à votre site web et à votre page Facebook pour accepter les réservations et les paiements en ligne 24 h/24, 7 j/7 avec une disponibilité en temps réel. Définissez des tarifs spéciaux pour les saisons ou les groupes. Les clients peuvent recevoir automatiquement des confirmations, des rappels et des demandes d'évaluation par e-mail/SMS. Gérez les listes du personnel et des véhicules.
Qui utilise Bookeo ?
Bookeo est un système de planification et de réservation en ligne pour les prestataires de services, les écoles et les voyagistes.
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Avis sur Bookeo
Great product!
Commentaires : It is simple to use, help is usually w/i 24 hours and we've had no customer complaints. Would recommend Bookeo.
Avantages :
After years of using Bookeo, I should have wrote this review sooner. I run a kayak touring biz, we wear a lot of hats here, and the last thing we need is a booking system that has problems. We have turned down all the salespeople for other systems. Bookeo does what we need it to do.
Inconvénients :
This may be possible with Bookeo, but it doesn't appear to save data older than 2 years. Older data is useful for planning purposes. Right now, we are downloading the date in XLS format and saving it to an independent folder. Last thing, some customers can't figure out how to use the "previous days - following days" buttons on the tour descriptions/dates opening page. They think that the only tours being offered are just on that page. We haven't kept data on this, but I don't think it's very much.
Réponse de l'équipe de Bookeo
il y a 6 ans
Billy, thanks for the detailed review! We appreciate the feedback. Please note that Bookeo offers 2 booking modes for your booking page, and the booking mode you are using may be less suitable for your business (there is no one-size fits all solution for all businesses). You can easily change the booking mode for your booking page. It only takes a couple of clicks! It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available. Shannon
We are a medical facility and Bookeo is by far the most versatile solution for running an office!
Commentaires : Everything under the Sun - and it always WORKS!
Avantages :
Where do I start?! The widgets you can embed into your own website are seamless and professional. The client experience is swift and clean. The follow-up and feedback mechanisms are top notch. The versatility in services offered, ability to describe and augment each service with special notices are unmatched. Pricing scenarios are so well thought out that you can have any type of situation and Bookeo has a solution to accommodate! When you match all of that with unbelievable Marketing choices such as; Gift Vouchers, Pre-Paid Packages, Promotion Codes (I could write an essay on this one alone) Marketing Campaigns, Re-Marketing (are you kidding me - nice!), MEMBERSHIPS including recurring billing, Customer Area, Reports, Email Marketing, Export reports, VIRAL Marketing with Social Media... I mean.. I'm out of breath and there is more... much much more!
Inconvénients :
I can't REALLY call this a 'Con', it's more the nature of the beast. It can take some getting used to knowing how to set this up. Having said that - it takes a LOT more from our past experiences to set things up and the main difference is that, in the past - we would spend tons of time getting the system set up and THEN... it wouldn't work properly. THEN - we had days and weeks of patient records that were all messed up and... well, what a nightmare! With Bookeo - there is a lot, that's true. The help files are indeed accurate and helpful - and the best thing is that when I did write into Customer Service, they were right on top of it and sent me the exact solution I needed usually within 24 hours if not sooner. We have been on and off again with Bookeo over the past few years (maybe 4 or 5?) and each time we leave thinking there is a better solution that just showed up..we end up right back here. If it ain't broke - don't fix it and in our experience, Bookeo is the ONLY one who is not only un-matchable in what they provide... but they aren't broken either! Bookeo is the best and I ain't going nowhere else ever again!
Réponse de l'équipe de Bookeo
il y a 7 ans
Hi Rod, Thank you for the totally awesome review! So happy you are pleased with Bookeo and our support. Shannon
Appalling customer support
Commentaires : Generally good functionality and possibly the best for our purposes, but poor user experience with terrible mobile optimisation. And absolutely horrific customer service. I can't stress the latter enough, and it makes me feel very uncomfortable about dealing with them long term.
Avantages :
There is plenty of functionality that is helpful when managing a small outdoor adventure company. The ability to list different events, with promotional pricing, and individual messaging etc, is very much appreciated. It's easy to integrate with our Squarespace site, too.
Inconvénients :
The main thing that I dislike about Bookeo is their appalling customer service. We are currently in the middle of a situation whereby Bookeo keeps making repeated calls on two of our customers' bank accounts, filing 172 payments in one instance, before the customer was alerted to the fact she had no money left and put a block on her account. Even though this was clearly a business critical issue, I am still (four days later) failing to get any coherent response from Bookeo as to whether the problem has been isolated, and whether a fix has been applied. I have also failed to speak to anyone over the phone, and only receive piecemeal emails from people who are clearly in a different timezone, who are always new to the situation with no prior knowledge of what has come before. The other major 'con' of the software is that is very poorly optimised for mobile interfaces.
Réponse de l'équipe de Bookeo
il y a 5 ans
Hi Becky, I am sorry to read that you had a bad experience with our customer support. We strive to provide the best customer support to our customers. I reviewed the email thread and our high-level technicians explained to you that the issue was due to a network error, which was later fixed. Also, they explained that the issue only affected your account and no other accounts. I see that you did reply to the email with the explanation, so I believe you have received our answer. We look forward to working with you in the years to come. Regards Shannon
Alternatives envisagées précédemment :
Bookeo is a Great Software!
Commentaires : I used Bookeo for a long time, and it was a great value for the money. I just outgrew the software, and needed something with more functionality.
Avantages :
This is a simple to use software, with no frills. It is perfect for a single or small business that doesn't need too many extras. Bonus -- add ons can be scheduled by the client, which is not the case for most software.
Inconvénients :
No membership function, and I'm not a huge fan of the way their text reminder service works.
Réponse de l'équipe de Bookeo
il y a 5 ans
Hi Stephanie, thank you for your review. Bookeo does offer a membership function. One of our technicians will reach out to you to explain how to set it up in your account. Cheers Shannon
Happiest user ever!!!
Commentaires : It has been such a great product for us to be able to automate our registrations. It has allowed us to grow our business with less time spent doing things that take our customers only minutes to do themselves, rather than lots of phone and email responses.
Avantages :
Initially it was the price that was the main selling point. I love that I pay a flat fee each month, not a percentage of our sales, which is what I found on most other software. I was able to customize my booking platform for all the different classes we offer, the scheduling, and changes that I've had to make it's been fantastic. Whenever I get stuck, the Bookeo support has been very responsive to my email questions.
Inconvénients :
Only twice have I thought "oh that's a bummer that I can't ....." So with all the time I spend using Bookeo, I'd have to say THAT AIN'T BAD!!
Réponse de l'équipe de Bookeo
il y a 3 ans
Hi Kaylee, I can't thank you enough for taking the time to write this outstanding review! Thank you for all of your positive feedback about our pricing (no commission, no consumer fees!) and how Bookeo has simplified class scheduling for your business and your customers. We look forward to continue working with you in the years to come. Shannon
