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Hippo CMMS
Description de Hippo CMMS
Hippo CMMS est une solution web de gestion de la maintenance performante, abordable et conviviale. Sa plateforme flexible et ses fonctionnalités GMAO essentielles répondent aux besoins de divers secteurs, de la fabrication aux soins de santé, en passant par l'hôtellerie et plus encore. Hippo simplifie la gestion de la maintenance grâce à une interface graphique simple, un nombre illimité d'utilisateurs et une équipe de support client chaleureuse. Avec plus de dix ans d'expérience, Hippo a aidé des centaines d'organisations à rationaliser leurs opérations de maintenance.
Qui utilise Hippo CMMS ?
Hippo fournit des solutions de gestion de la maintenance flexibles pour divers secteurs, notamment la fabrication, la santé, l'hôtellerie, la gestion immobilière, l'éducation, le commerce de détail, les organismes à but non lucratif, etc.
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Hippo CMMS
Avis sur Hippo CMMS
Easy to Use
Commentaires : It is a great deal for the cost and it really does exactly what I need it to. Reports and queries are really easy to generate.
Avantages :
It is easy to use. Set up can be a bit dicey if you don't know what you are doing. This is essentially a database program, so it is good to have someone with experience help with set up to get the hierarchies done properly
Inconvénients :
It is SAAS, so it can be a bit "laggy". The function's don't always cooperate and I close the program frequently for reboot
Réponse de l'équipe de Eptura
il y a 6 ans
HI Matt, Always nice to hear good feedback about a User's experience with Hippo! You are correct that set up can be interesting but our Data Integration team has great advice and experience to help guide new clients. Thank you for taking a moment to provide feedback.
Great software
Commentaires : Hippo has allowed us to more easily maintain the preventative maintenance for our companies 100+ pieces of equipment, and move away form a paper based system that was prone to human errors.
Avantages :
Easy to use, set up, and maintain in comparison to our previous maintenance software.
Inconvénients :
I have had a few negative experiences with the support staff. Some of them are great, but a few individuals seem to have difficulties communicating. I have found myself trying to explain something in ten different ways and it not being understood, but this has only happened twice out of my 20~ experiences.
Réponse de l'équipe de Eptura
il y a 5 ans
Hi Eric, Thanks for taking the time to provide your feedback! I am glad to hear that Hippo has helped with organizing your day to day preventative maintenance. As you continue to use the system, you will see the benefits of tracking that info. I am sorry to hear that there was some miscommunication, but ultimately the support team is here to help! The goal is to see you and your team succeed! Mel Motoch
Getting Better
Commentaires : I want to be fair about this; I have not had the time to go through a lot of this, but lately with the instant messaging it has made it a little easier to navigate.
Avantages :
I will be honest with you when I first starting using it, I found it to be a rabbit hole. After a couple years it did improve, I think one of the better things you did was add the help IM.
Inconvénients :
The drill down menus, are somewhat tedious. You really have to watch, as the menus have very similar labels. As I add definition in areas and machine locations, Serial numbers etc. I will add in one menu. It will disappear if I do not add it in the correct menu, even though the menu has the same name or title.
Réponse de l'équipe de Eptura
il y a 5 ans
Hi Carl, Thanks for your honest review. I'm happy to hear our support conversation window has been helpful and that your experience has been improving over the years. I'd like to learn more about the issues you've been experiencing and please keep in mind that we always take your suggestions into consideration. Please don't hesitate to reach out to me if you ever have any questions or concerns. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com
Initial Review
Commentaires : Still learning
Avantages :
I like the interactive facility maps, ability to use bar codes, timeliness of responses to questions, and emails to let someone know the status of the work orders.
Inconvénients :
Still learning but haven't discovered how to view work orders without going through a lengthy search. This is probably my fault and will come with training. If two people are assigned as a resource and one person completes the job the other has to be deleted or has to put 0 hours.
Réponse de l'équipe de Eptura
il y a 5 ans
Jody, thanks for the review! It's always great to know which features you're liking and finding useful about Hippo. A tip for viewing work orders at a glance would be to use the Calendar dashboard. You'll be able to see all the work orders for the month, week, or day. If you have any further questions, feel free to reach out to us! Best, Heidi Chin Customer Success Adviser| Hippo CMMS p. 866-956-2859 ext. 227 e. h.chin@hippocmms.com
i use this system to manage 3 fleets for pmi, equipment tracking and repairs and it is easy to use
Commentaires : very good overall experience
Avantages :
easy to use and the technical help is available
Inconvénients :
would like parts used inventory history for each vehicle all in one place