Ring.io

Ring.io for our Call Center

Commentaires : [SENSITIVE CONTENT HIDDEN] and his team are very responsive, fun to work with and overall superior at customer service.

Avantages :

In 2013 my company was in search for an IP phone system that would allow us to scale for growth, save money, track our calls and production, allow us to hire globally, and also have great support and technical abilities. We research 5 companies and found Ring.io to be the best and most innovative software for our 24/7 call center team. We needed redundancy and they have it. Fast forward, I sold that company 2 years ago with 50 plus employees and Ring.io saved us thousands of dollars, sometimes monthly. The API integration was extremely easy with our CRM and all calls were attached to the correct client contact files so we could check orders in case of a dispute. Given my experience with Ring.io in the past, when i started my new company and knew that I needed simple integration and high scalability I made to call to [SENSITIVE CONTENT HIDDEN]. Now currently we are suing their SMS(text) system integrated with ZOHO CRM and it is a life saver for us. As we scale in 2019 we have set the foundation to take orders globally and manage the orders with Ring.io and our in house software. As a long time entrepreneur and someone with 20 years of technology, telephony and global networking experience, Ring.io is my choice.

Inconvénients :

I would to see a mobile application for this wonderful product. Its already so easy to use, an app would just make it easier for my agents.

Ringio Review

Commentaires : Overall we have had a great experience. There have been occasional downtime disruptions but they typically seem to get fixed within 24 hours. Sometimes we aren't able to get a phone number for certain areas.

Avantages :

Being able to use local numbers for calling. Tracking talk time to know which callers need more training keeping people on the phone. It's an easy platform to use and train on.

Inconvénients :

Really need to be able to use the texting from the same phone number that is set up to call from. When you talk to someone from one number and have to text them from another number it gets questioned. I have one caller managing 4 phone numbers to call for 4 markets simultaneously. Being locked into using one number to text from and it can only match one city is an issue. I'm searching for texting companies that can support texting from local numbers and assigning multiple text numbers to one caller.

Ringio use in Call Center

Commentaires : Glitches happen often but customer support is superior.

Avantages :

Ease of use and great customer support. Call tracking is vital to our metrics.

Inconvénients :

The text box is way too small. I need to see if any corrections need to be made without alot of scrolling. Im afraid I will accidentally hit send before proofreading.

This works well if you work from home

Commentaires : This is a great service that allows everyone to work from home. It prevents us from using personal phones or having to get work phones. There are some issues with the phone freezing and not allowing you to push buttons but overall, the product does what it says it will do.

Avantages :

I appreciate that the web phone is easy to use. I like that I can click on phone numbers and have it automatically dial instead of individually typing numbers. I also like that we are able to record calls to reference previous conversations as needed. I also like that we are easily able to transfer calls to coworkers.

Inconvénients :

Sometimes I have to close the extension and reopen the extension to answer or hang up a call. It's like the buttons just don't work sometimes while you're on the line and that can be frustrating.

Gets the job done

Avantages :

Ability to transfer connect and work with our crm system and also transfer calls within our company.

Inconvénients :

Seems like was always changing which can be good but for me when I get used to something and like it, it is hard to change and learn updates.