Practice Pro

PT Practice Pro is a very efficient, user-friendly EMR experience

Commentaires : Excellent experience with excellent customer service. Great onboarding experience as well.

Avantages :

User-friendly, intuitive system. Love the SOAP notes with exercise flowsheet on the same webpage so you don't have to open a new tab and toggle in between; love the ability to create your own templates for evaluations and SOAP notes; also love that the EMR works for different disciplines since we offer physical therapy, personal training, and massage therapy services - everyone can be on the same system! Also, love how it integrates with Physiotec for a completely online HEP services that you can email or text the HEP directly from the software without having to open another tab or switch between software systems.

Inconvénients :

I don't like how the patient portal is not user friendly for patients. I also wish that patients could schedule online and that the scheduling synced with Google calendar.

PracticePro is a great product in many ways, a few areas need some attention.

Commentaires : Our providers can get the most work done and get back to patient care thanks to the documentation system. Our billing process and claims management are easy thanks to the financial side of the product, as well as the robust reports related to claims and billing which allow us to forecast and budget. Much of the insurance and authorization system is very easy to navigate and makes it much easier to manage patient cases. The intake system, scheduler (specifically the waiting list), and some of the ways that data is accessible in the product need work. Some of the reports simply do not work or are not adjustable. What has been disappointing is the lack of support for some of the feature and enhancement requests we have made. While this is understandable considering the size of the development team at PracticePro, it can be frustrating.

Avantages :

The billing/claims system is great, as is the documentation system for daily notes, evaluations, and progress reports.

Inconvénients :

The intake system, waiting list, and multi-location arrangement need some attention.

Comprehensive but complicated

Avantages :

Overall, Practice Pro offers an array of documentation, scheduling, billing, etc. options all in one place. It is easy to find all relevant information and documentation about a given patient/client once you figure out how to navigate the system.

Inconvénients :

Overall, PracticePro is a too busy and difficult to navigate. There are too many document options, some of which convey the same information, so it should be pared down to be simpler and easier to find. The reports don't quite fit how I would like to convey evaluation information about clients/patients, so I end up using my own report templates.

Great EMR

Commentaires : Practice Pro is a solid EMR choice. User friendly, large feature set to help workflow, and customizable. The support team is great and very responsive.

Avantages :

We moved to Practice Pro about 18 months ago. The transition was difficult, but I expected that and appreciated large amount of effort the practice pro team put into making the process as smooth as possible. They have a very nice onboarding program. The EMR itself filled many of the shortfalls we had in our old EMR. Virtually everything automatically saves, there is a wide set of features and reports (tons of reports). The support team works hard to understand your process needs and help find workflows in practice pro that work for you.

Inconvénients :

It's not the cheapest software, especially if you need customization, but you get what you pay for.

Very expensive but robust program

Commentaires : I like the system but it's not financially worthwhile for smaller practices. I consider making a change from this EMR because of the excessive cost and fees. It's a more robust system than many out there but the patient portal is clunky and needs more features. Customer service is quick to respond when issues arise.

Avantages :

The interface is perhaps more complicated than other EMR systems and you need ongoing training to maximize the features available - many that you won't use and others that take a long time to customize, however the reports and templates are very helpful. Customer service is responsive.

Inconvénients :

Practice Pro is one of the most expensive EMR systems when you add up the annual fees, $1 per visit charges plus $ per claim, $ per location. The system can be overwhelming and it requires extensive staff training. The patient portal needs updating to accommodate for annual forms, uploading of patient insurance directly into the system.