Description de ProClass

ProClass est un logiciel facile à utiliser et flexible de gestion des classes et des événements, d'inscription en ligne, de gestion des membres, de gestion des donateurs et de collecte de fonds. ProClass s'adresse à des clients tels que les établissements de formation continue, les centres de danse et de gymnastique, les organismes artistiques, les organismes à but non lucratif, les associations religieuses et commerciales, les programmes parascolaires, les camps, les installations de formation, la formation continue, les organismes de santé communautaire, les fournisseurs de services de certification et d'éducation non crédités.

Qui utilise ProClass ?

Formation continue, associations, programmes scolaires et parascolaires, organisations d'événements, apprentissage continu, fournisseurs de cours de santé communautaire, éducation et activités récréatives à but non lucratif.

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Avis sur ProClass

Note moyenne

Note globale
4,3
Facilité d'utilisation
3,6
Service client
4,5
Fonctionnalités
4,0
Rapport qualité-prix
4,1

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
57%
4
29%
3
7%
1
7%
Kia
Kia
Training coordinator (É.-U.)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 1 001-5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

ProClass is Pro!

5,0 il y a 3 ans

Commentaires : Using ProClass allows me to streamline some the steps in clients booking corporate on-site training and accepting other forms of payment; besides checks.

Avantages :

The customer service is exceptional. I can call tech support, e-mail or chat on-line. They'll even set up customized webinars for staff learning to use Pro-Class. I did not expect to get such support or a quick response to even my basic questions and even more complex problems. I also like that our clients/students can sign up for classes on their own and make payments using a secure site.

Inconvénients :

I wish the manual covered more material. But the manual leaves off, the customer service covers.

Deborah
Chair, Administrative/Infrastructure Committee (É.-U.)
Gestion de l'enseignement, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

ProClass Saved Us Volunteer Time

5,0 il y a 2 ans

Commentaires : The training and support from ProClass were/are excellent. They were patient in helping us to understand how to set up the software for our needs. We appreciate the updates and new features. Everyone here is so pleased that we made the switch.

Avantages :

Flexibility: The ability to configure this software to meet our needs, to change the terms used and the thoughtful design has been very helpful to us. Attendance: the front-end attendance function has saved us countless volunteer hours with our instructor teams. Query ability: we can pull from the database to answer so many user/management questions.

Inconvénients :

The back end is a bit intimidating to learn how to use, although the new version promises an easier user interface. We had big efforts getting our users trained, but now our users really enjoy ProClass.

Réponse de l'équipe de ProClass

il y a 2 ans

Thank you for the kind review. We appreciate your feedback and will continue to work to improve ProClass going forward.

Utilisateur vérifié
É.-U.
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Marketing savvy folks should not use Proclass

1,0 il y a 5 ans

Avantages :

Proclass is great if you only have a simple structure such as an art studio only offering art classes. The customer service rep we have is AMAZING....he's been doing his absolute best to try to find work arounds and patches, but as a growing business, this hasn't been a great experience. Though he's really the one we keep going back to. The other reps have tried to be helpful, but none of them have found workarounds or solutions for us and the challenges we face with Proclass were ones that could significantly impact our business.

Inconvénients :

Proclass is great if you only have a simple structure such as an art studio only offering art classes. However, if you run a series of classes AND are marketing savvy with different offers or complex structure for camps, this is definitely not a system for you. The functionality simply isn't there. The API is a joke. It is not a fully developed API so expect to do some heavy coding.

Réponse de l'équipe de ProClass

il y a 4 ans

While an anonymous review is difficult to respond to as we do not know the circumstances around these comments, we do appreciate the feedback and are pleased that our customer support is rated so highly. To classify ProClass as a marketing application is inaccurate and misleading. ProClass is not marketed as, nor meant to be a marketing platform such as Mail Chimp or other direct marketing applications and we explain this to every prospect prior to any sale. We do provide the following features and more to assist with your marketing efforts. *Unlimited bulk email with customizable templates. *Unlimited SMS messaging to contacts where mobile provider information is collected *Comprehensive search features and data mining to allow for targeting of specific demographic groups or class participants *Easy export of data for use with other tools *Unlimited and fully searchable user defined fields and customizable data collection forms to allow for extension of the application to include information that is critical to your organization. *Industry leading relationship tracking across multiple accounts and families. *Customizable online registration class listings. *Social media integration *Online registration and customer portal site language translation *Read only REST API These features are successfully in use by hundreds of organizations in diverse industries including summer camps, after school programs, arts organizations, lifelong learning and continuing education, and others with varied and complex scheduling and program structures. Our API is being successfully used by many clients and allows read only access to a vast selection of data. Customers have successfully used the API to integrate ProClass to their websites as well in house real time video schedule displays and as with other various applications. It is a developer tool and should be used only by qualified developers who are familiar with XML, Json, and Odata standards.

John
Director of Finance, Administration & Operations (É.-U.)
Art/artisanat, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

ProClass is a great system, but very pricy

4,0 il y a 4 mois

Commentaires : Overall I had a positive experience with ProClass, but ended up have to switch due to the high yearly cost of the software

Avantages :

Helped keep everything well organized and overall was a decent software.

Inconvénients :

ProClass has some very nice features and I overall liked the software, but since we are a small non-profit, we had to switch to WooCommerce because of the cost of ProClass.

Daniela
Owner, Program Director (Canada)
Enseignement primaire et secondaire, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

ProClass has tripled my productivity!

5,0 il y a 4 ans

Commentaires : I am very happy with my decision to use ProClass. I recommend it to anyone that has multiple classes, whether large or small. If I could suggest anything for improvements I would ask for a more simplified, step by step How-To section to address common things like refunds, class lists etc. I tend to see things visually and perhaps using visual markers or icons instead of words would make the self-help section more user friendly for non-techies like me!

Avantages :

As a sole proprietor, I do it all, from lesson plans and teaching to marketing and running the not-so-fun parts of the business. I was spending 6 hours of my day just doing data entry and administration while having to keep my office open long hours just to allow parents to come in and register. I thought ProClass was for much larger businesses than my small art program. As my business grew however, I was overwhelmed by the paperwork and I knew I had to hire someone. Instead, I decided to try ProClass for a year. ProClass allows my clients to register for classes day or night, at their convenience allowing me to reduce the time my office has to be open to the public giving me more time with my family. It allows clients to input their own information, reducing errors and my data entry time. In fact, it saved me from having to hire someone just for the data entry! It has organized my recordkeeping, making tax time so much easier. I can now concentrate on my students and my teaching. It allows parents to have clear recordkeeping which they can access themselves. It tracks my communications with parents for easy reference. Well that first year came and went and I am still with ProClass! I am not a techy person and there was a learning curve which I found a challenge as I juggled everything on my plate however, ProClass provided very patient and thorough training, that suited my schedule. The more I use it, the more it feels natural. I am still discovering features and as I can I add them to my knowledge base. I truly appreciate their kind and encouraging customer service team that help me with any questions I have. I look back and wonder how in the world I managed my classes before ProClass!

Inconvénients :

I had to really think about this to come up with a con to ProClass. I guess for me, it would be some of the technical terminology that I am not familiar with. It does require a time commitment to get to know the program and set it up just right for your business. Again, this isn't really a con for ProClass, more my own limitations of time, knowledge and experience.