Description de OneDesk
Logiciel à la demande conçu pour faciliter la prestation de services et la collaboration pour le développement de produits. Les principales applications comprennent la surveillance des réseaux sociaux, le service client et le service d'assistance, la gestion des commentaires clients, la gestion des besoins et la gestion de portefeuille de projets avec une couche de collaboration sociale et de puissantes applications d'automatisation. Avec OneDesk, vous allez créer le bon produit ou service plus rapidement et plus efficacement. Inscrivez-vous pour une démo gratuite aujourd'hui !
Qui utilise OneDesk ?
Les chefs de projet, les chefs de produit, les représentants du service client, les représentants du service d'assistance dans tous les domaines nécessitant que ces équipes travaillent ensemble de manière collaborative.
Où peut-on déployer OneDesk ?
À propos de l'éditeur
- OneDesk
- Situé à Montreal, Canada
- Fondé en 2008
Assistance OneDesk
- Chat
Langues
anglais
OneDesk - Prix
À partir de :
- Oui, essai gratuit disponible
- Non, pas de version gratuite
OneDesk n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de OneDesk est disponible à partir de 9,00 $US/mois.
Plans de tarification obtenez un essai gratuitÀ propos de l'éditeur
- OneDesk
- Situé à Montreal, Canada
- Fondé en 2008
Assistance OneDesk
- Chat
Langues
anglais
OneDesk en vidéos et en images
Fonctionnalités - OneDesk
Alternatives à OneDesk
Avis sur OneDesk
Utilisateur vérifié
A complete project management software
Avantages :
Offers a range of tools and features for managing tasks, projects, and customer interactions. Includes a customizable interface and a range of integrations with other business tools and services.
Inconvénients :
The interface is a little complex to navigate.
Alexandros
Simplify Your Work with OneDesk's All-in-One Platform
Avantages :
1)All-in-one solution: OneDesk combines both project management and helpdesk functions in a single platform, which can be convenient and efficient for teams that need to manage both types of work.2)Customizable workflows: OneDesk allows teams to customize and automate various workflows, including triage, replies, notifications, and assignments, which can help streamline processes and reduce the need for manual intervention.3)Clear and simple pricing: OneDesk offers all features in all of its plans, which can make it easier for teams to understand the costs and choose the right plan for their needs.
Inconvénients :
Limited integration with other tools: While OneDesk may offer a wide range of features, it may not integrate with other tools that teams may be using, which could limit its usefulness in certain situations.
Utilisateur vérifié
Using as a service desk but unfortunately not the most ideal
Avantages :
There is automated timesheet tracking for each tickets.
Inconvénients :
Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)
Alternatives envisagées : Jira
Rakesh
Good solution to combine voice of the customer with product management
Commentaires : It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/
Avantages :
For a first-time user of the product, I thought support was excellent
