Notes moyennes37 avis
- Note globale 3.4/5
- Facilité d'utilisation 3.4/5
- Service client 3.4/5
- Fonctionnalités 3.5/5
- Rapport qualité-prix 3.4/5
Informations sur le produit
Cloud, SaaS, web
Informations sur l'éditeur
- SS&C Technologies
- Fondé en 1986
En savoir plus sur SKYLINE Facilities Maintenance
Using SKYLINE Facilities Maintenance, you can quickly enter maintenance requests, reserve the correct equipment and tools needed to do the job,and dispatch in-house or vendor service providers to the job site. Once the job is complete, record the details and any follow-up work needed. With a common database, the time and material expenses are immediately available for accounts payable or receivable transactions processing.
SKYLINE Facilities Maintenance - Fonctionnalités
Avis les plus utiles sur SKYLINE Facilities Maintenance
Publié le 25/07/2019
Review of Skyline
Commentaires: We are a commercial real estate property management company who lease and manage spaces to multifaceted tenants both in commercial and retailed businesses. Skyline is a very highly valued software to help us monitor closely to our day-to-day operations. We could not have done it without Skyline.
Avantages: Overall a very well rounded accounting and property management software. Extremely powerful in generating very useful financial reports to our investors and lenders. Skyline offers excellent technical support and had recommended one expert to us whom we are still using to-date. We are very happy customers.
Inconvénients: I don't have anything negative comments to say about Skyline.
Publié le 14/07/2019
Great for every level of user
Commentaires: Skyline has been the perfect solution for our small company. With Skyline we have great support and they have helped us through several difficult issues. We cannot speak highly enough about the quality and value of the Skyline Software and the Skyline Support Team.
The user support team is FANTASTIC. They are kind, courteous and always available to help. They are expert level instructors who really take the time to learn your particular needs in order to teach you how to use Skyline best, making learning the software a breeze.
The software itself is very user friendly. It is very easy to learn and in many ways self-explanatory. Starting off with very limited knowledge of accounting in general, I feel I was able to pick it up rather quickly. Data entry is a breeze, there are several safeguards in place to allow you to double check yourself or someone else's work and catching duplicate entries. The reports are clear and easy to read, plus being able to create customized reports is a huge asset.
The price point, in comparison to other property management software on the market, is also a huge plus.
There is no real user manual. The "Skyline Help" within the software is more of an explanation as to what each section does, not so much as to how to use it. Do not expect there to be clear, how-to, bullet point type instructions unless you get them from the user support team. Again, they are a huge asset to Skyline.
The sales team is not the most friendly nor the most helpful, but fortunately you only have to deal with them every other year or so.
Publié le 08/07/2019
Skyline Review 2019
We are very pleased with Skyline overall. The biggest improvement we have seen from our old software is the escalations and recoveries. We were doing them via excel and Skyline has saved us an enormous amount of time. Tech Support is very prompt in responding to our emails and is always very helpful. We have had various Skyline reports designed for us by a consultant for Skyline, who has done an awesome job in being able to meet all of our needs.
1. Being able to run the escalations and recoveries in PM has saved us hours of time.
2. It is user friendly
3. Tech Support is awesome! They are quick to respond and very helpful.
4. Like the fact that we can call tech support and they can connect remotely to help figure your issue.
1. Wish it had a manual so we didn't have to bother tech support on all issues we have.
2. The tab and enter keys should be interchangeable
3. Not being able to get a GL on various selected account numbers at one time. Currently they have to be within a range or one specific account.
4. No major conferences to go to so you can network with other who use Skyline.
5. Would rather it be more keyboard driven with shortcuts.
6. Would like to see improvements to the budgeting area regarding the write backs. Maybe this was updated in the new version. I haven't checked it out yet.
7. Being notified when an update is available via an email.
Publié le 09/11/2017
Skyline is a disaster
Commentaires: Stay away from this software, we just switched to Yardi Genesis 2.
Avantages: This is one of the few softwers that wasn't cloud base, which is what the management of the company wanted ( Now they changed their mind). Also the software had project costing module
It is very difficult to learn and use. I have used a few property management software, and can tell that there are many unnecessary and illogical steps in Skyline.
The Software is very glitchy. You will get 5-10 errors every day. I know all the software malfunction sometimes, with skiline, you need a full time person to deal with the malfunctions.
Their Customer Service is a Scam. We had a 3rd party company that Yardi assign us. They overcharged the support hours every time.
When we purchased the software, we were told that once we make the initial investment, we won't have to deal with momnthly payments like other softweres offer. We realized it is a good investment to pay lump sum at the beginning and avoid the monthly payments. Come to find out, that there is a update/new release charge every year that is twice as much as the out original investment. We were told we don't have to update, but you lose the support if you are not up to date. And it is impassible to go without support in Skyline.
Publié le 08/07/2019
Skyline Property Management Software
Commentaires: Overall, we have had success with Skyline. It is relatively easy to use, but I see so much potential for improvement especially within the Enhanced Budget Module, but this has not been a priority for the company. By making these enhancements, it make them a much better competitor to other rivals such as Yardi, MRI and others that we have looked into.
Avantages: It is relatively easy to use with little training required.
Inconvénients: I only wish their online help and tutorials were a better written and included pictures. Sometimes they are hard to follow when reading or are missing steps, but if they had screen shots of steps, it would be more helpful. I also wish they invested more in their budget tool. It does integrate the current tenant rents, but does not allow for the ability to budget for rents that are expiring. The only option is to add speculative information directly into the tenants billing screen and then remember to remove it if it is not approved. The only other draw back is the lack of ability to use the annual CAM reconciliation of expenses. The calculations would be set up in excel and then incorporated into Skyline. It would be more helpful to set up within Skyline on a tenant level basis so that all information is housed within Skyline.