AudienceView Professional

AudienceView Professional

par AudienceView

Qui utilise AudienceView Professional ?

OvationTix sert des centaines d'utilisateurs commerciaux et à but non lucratif, y compris des théâtres (petits et grands), des sites sportifs et musicaux, des événements, des centres d'arts de la scène, des expositions, des musées et des festivals.

Description de AudienceView Professional

Maîtrisez les activités du divertissement en direct. OvationTix est une solution intégrée de billetterie, de collecte de fonds, de marketing et de CRM conçue pour soutenir votre mission.

L'éditeur travaille avec des centaines de sites commerciaux et à but non lucratif dans les arts de la scène, les expositions, les musées, le sport et musique pour offrir des expériences mémorables, augmenter les revenus et améliorer l'efficacité opérationnelle.

OvationTix est idéal pour les organisations qui répondent aux critères suivants :

Vendez 5 000 à 250 000 billets/an.
Budget d'exploitation >500 000 $/an.

Informations sur AudienceView Professional

AudienceView

https://www.audienceview.com/solutions/professional/

Fondé en 1999

Prix de AudienceView Professional

AudienceView Professional est disponible en version gratuite et propose un essai gratuit.

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

AudienceView Professional - Fonctionnalités

Logiciels de billeterie
Billetterie en ligne
Billetterie mobile
Billetterie sur place
Borne de billeterie
Cartes d'abonnement
Courtage de billets
Gestion de site web
Gestion des concessions
Gestion des données client
Gestion des employés
Gestion des promotions
Impression à domicile
Lecture de codes-barres et de tickets
Plan de salle
Point de vente
Réservations de billets
Billetterie
Budgétisation
Conférences/Conventions
Enquêtes et feedback
Gamification
Gestion des badges
Gestion des bénévoles
Gestion des expositions et des fournisseurs
Gestion des parrainages
Gestion des réservations groupées de chambres
Mariages et fêtes
Promotion sur les médias sociaux
Calendrier des événements
Confirmation et rappels
Gestion de site web
Gestion des listes d'attente
Gestion des participants
Gestion des réductions et des coupons
Gestion du marketing
Inscription en ligne
Paiements en ligne
Promotion sur les médias sociaux
Accréditation des invités
CRM
Gestion des artistes
Gestion des bénévoles
Gestion des contrats
Gestion des fournisseurs
Gestion des informations d'identification
Gestion des transports
Lecture de codes-barres et de tickets
Planification de tournage
Planification du personnel
Pour festivals de cinéma
Pour festivals de musique

Avis sur AudienceView Professional

Afficher 5 avis sur 38

Note globale
4,7/5
Facilité d'utilisation
4,5/5
Service client
4,8/5
Fonctionnalités
4,4/5
Rapport qualité-prix
4,6/5
Hillary C.
Director of Development
Arts de la scène, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 07/08/2019

"an excellent box office with expanding development tools"

Commentaires: Everyone has been very open to feedback and notify users right away when new features roll out. For example, I was thrilled when Development Notes were added to report output.

Avantages: I appreciate how easy it is to set up, manage, and follow up on our events throughout the season. It is especially powerful to be able to track an audience member's 360* participation from first RSVP, to package buyer, to donor.

Inconvénients: The "Communications" functions, which essentially track appeals sent, are not as searchable and report-friendly as I would like.

Réponse de l'éditeur

envoyé par AudienceView le 12/08/2019

Hi Hillary,

Thank you so much for the review and for the feedback about the Communications Tool. That is definitely a feature that we are looking to improve so I will share your feedback with our product team.

Thanks again!

  • Provenance de l'utilisateur 
  • Publié le 07/08/2019
Penn G.
Director of Institutional Advancement
Art/artisanat, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 19/08/2019

"Vineyard Theatre OvationTix review"

Commentaires: The Vineyard uses OvationTix for both our ticketing functions as well as a fundraising and donor database platform. For an organization our size with a lot of users who need different things from the software, it's a very good system.

Avantages: The software is super easy to use and, for the most part, logically/intuitively organized.

Inconvénients: The reporting functions exist in two different locations, and it's not always obvious where I should start when looking for specific information.

Réponse de l'éditeur

envoyé par AudienceView le 20/08/2019

Hi Penn, thanks so much for your feedback about OvationTix. We are glad to hear that it's a good fit for The Vineyard! We are constantly striving to improve our functionality, and that includes reporting - so be on the lookout for updates there soon :)

  • Provenance de l'utilisateur 
  • Publié le 19/08/2019
Lisa C.
House Manager
Divertissement, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    2/5
  • Support client
    1/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 21/08/2019

"This service is horrible"

Commentaires: Not very good.

Avantages: Nothing. And the fact that I wrote that and this survey won't allow me to submit unless I say one good thing. So here is the one thing I like, It's easy to get onto the website.

Inconvénients: That if there are any issues and if someone where new to this software they have no clue who to call for technical issues. You do not have it on your page where it is right there for someone to find should they need assistance right away. Added a row of seats on the website which put us over capacity in our theatre. It is a fire code violation and we can get fined.

Réponse de l'éditeur

envoyé par AudienceView le 22/08/2019

Hi Lisa. We're sorry to hear you haven't been having a great experience with OvationTix. We'd like to try to make things better! Your Customer Success Manager will be reaching out to you shortly.

  • Provenance de l'utilisateur 
  • Publié le 21/08/2019
Ann G.
Managing Director
Arts de la scène, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 07/08/2019

"Right size, right price, excellent customer service"

Commentaires: OvationTix is the right-sized software for our medium-sized theatre. We are working in a new model, and we needed a consortium-style box office that wouldn't break the bank. We wanted to be able to sell tickets across several companies without compromising the data or independence among the companies. OT could help us with this odd model, at a reasonable price that even the smaller companies could afford. In addition, we needed something we could train rotating apprentices to use, so we needed it to be simple. And the OT team has been so responsive to every issue we've had. I also like that they are still clearly working on the software - this isn't a product that they've set and won't change. They add new things and listen to our requests.

Avantages: Easy to use and train others to use;
Customer service is super-responsive and they talk to you like human beings;
One piece of software for both ticketing and development;
It's built for my industry, instead of being a generic piece of software with performance and development laid on top of it;
Clear, easy reports that you can save and/or automate;
OvationTix is willing to work with us to create new solutions for our unique business model.

Inconvénients: We've had some hiccups with customer service over terminology;
The transition was complicated because OvationTix and our previous software used exact opposite categories to sort, etc.
I wish the automated receipts and acknowledgements for patrons were a little prettier.

Réponse de l'éditeur

envoyé par AudienceView le 08/08/2019

Ann, thank you so much for this feedback! We are so happy to hear that OvationTix serves your theatre well. We look forward to growing and improving with you!

  • Provenance de l'utilisateur 
  • Publié le 07/08/2019
Meredith S.
General Manager
Divertissement, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 21/09/2016

"Great Service for Patrons and Companies Alike!"

Commentaires: We've been using OvationTix since its inception. With dozens of shows throughout the year, including many for which we function purely as Presenters, the functionality of OvationTix has been crucial to our success. Our presented productions can monitor and see the success of their shows, and we can manage the overall process. We enjoy working with OvationTix so much that we began using it to track all of our donations years ago.

Avantages: - Sales Format is customizable to match your website, so customers don't know they're going off-site to purchase their tickets
- Easy to add packages, products and donations to the offerings
- Easy to set up numerous shows and events throughout the year and share access to box office information to select individuals for select productions
- Ability to track all donor activity, including donations, attendance at shows, and product purchases (such as Auction wins or merchandise sales)
- Ability to sort donors by category or campaign
- Ability to have multiple donor campaigns for multiple projects
- The online format allows our Development Staff to work remotely when necessary because all donor information is on the cloud

Inconvénients: The ability to track pledges and offset them with donations is still in development. We'd like to be able to track a donation for its intended fiscal year, but that feature is not currently available. It would also be nice to be able to track Grant Deadlines and activity, as one can do with some of the more expensive programs.

Réponse de l'éditeur

envoyé par TheaterMania.com le 22/09/2016

You're taking full advantage of our fundraising and ticketing functions! We're continuing to work on enhancements to both. The new "Donor Profile" view may be of interest to you and yes, continued development on pledges and fiscal year changes is in process. If she hasn't been in touch already, Melissa, your account executive, will be in touch with you shortly to demonstrate some new pledge functionality that might address your current need. Please keep checking your email for the newsletter as these enhancements will keep rolling out for you and all of our nonprofit partners.

  • Provenance de l'utilisateur 
  • Publié le 21/09/2016