Pour qui ?

Salsa propose des solutions exclusivement pour les organismes à but non lucratif. Que ce soit des œuvres de charité naissantes, des organismes à but non lucratif de taille moyenne ou des organisations mondiales, les clients sont au premier plan du secteur en matière de rétention et d'acquisition des donateurs.

Notes moyennes

213 avis
  • Note globale 4 / 5
  • Facilité d'utilisation 4 / 5
  • Service client 4.5 / 5
  • Fonctionnalités 4 / 5
  • Rapport qualité-prix 4 / 5

Informations sur le produit

  • Version gratuite Non
  • Version d'essai gratuite Non
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Salsa Labs
  • http://www.salsalabs.com
  • Fondé en 2003

En savoir plus sur Salsa CRM

Salsa CRM est un logiciel de gestion des donateurs/membres qui aide les organismes à but non lucratif à créer de riches profils de donateurs, à suivre chaque don et interaction, à créer des appels de publipostage et à faire des rapports sur toutes les activités de développement. Obtenez également la solution Salsa Engage complètement intégrée pour le marketing numérique moderne, la collecte de fonds en ligne, la promotion en ligne et la collecte de fonds entre pairs. Le guide de NTEN/Idealware souligne que Salsa CRM possède des "fonctionnalités performantes dans toutes les catégories". Les clients ont enregistré une croissance moyenne des dons de 28 % d'une année sur l'autre et une rétention de 74 % des donateurs.

Salsa CRM - Fonctionnalités

  • Gestion des abonnements
  • Gestion des bénévoles
  • Gestion des collectes de fonds
  • Gestion des comités
  • Gestion des contacts
  • Gestion des donateurs
  • Gestion des subventions
  • Gestion des événements
  • Intégration des médias sociaux
  • e-mail marketing
  • Base de données de donateurs
  • Dons en ligne
  • Dons en nature
  • Dons jumelés
  • Dons par SMS
  • Dons récurrents
  • Gestion des bénévoles
  • Gestion des cadeaux
  • Gestion des campagnes
  • Gestion des promesses de don
  • Gestion des subventions
  • Gestion des événements
  • Reçus et relevés
  • Suivi des dons

Avis les plus utiles sur Salsa CRM

SALSA is THE best!

Traduire avec Google Translate Publié le 16/11/2018
Ricci L.
President & CEO
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Note globale
4 / 5
Facilité d'utilisation
5 / 5
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I’ve been with SALSA now for several years. In the beginning I kept trying to make it Network for Good - which I left because they were so non-responsive, but they do have good interfaces and options, and their donation processing is a breeze. But the reality is, that I left NFG because I couldn’t get what I wanted. From my first day with SALSA, though, the team behind the product stood out and they jumped through hoops and turned somersaults to make me happy and get me the training I needed. I even got a call from the President of the company to talk about what I was experiencing and to make sure I was getting what I needed. I can’t imagine any other company with a “the customer comes first” culture that reaches all the way to the top. No matter what I come up with that I want to do, I find that there’s a way to do it in SALSA (except around the donations!). I would recommend this product to anyone and everyone without reservations!

Avantages: Since 2003 we have purchased, leased, been granted and explored too many databases to count. Until we finally found our home with SALSA. The team is constantly upgrading and adding features, the customer support is absolutely unparalleled, and their dedication to the end-user is obvious in the features they have and those that they've added over the years we've been with them. Every software CRM has issues. One of the things that sets SALSA apart from all of the others is their customer service team. They go the extra mile and then they just keep going even further to work with you, fix any issue you're having, suggest new features to the development team based on your needs....they are just the absolute best.

Inconvénients: I'm not as fond of their donation processing partner. For example, if a donor wants to increase their giving amount you have to cancel their old donation and they have to go in and create a whole new donation. Some of their training material leaves a lot out, but the responsiveness of their support team more than makes up for that.

Salsa gets it done, but only if you have the staff to make it work

Traduire avec Google Translate Publié le 23/11/2016
Sarah M.
Vice President
Organisme social ou civique, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
Note globale
3 / 5
Facilité d'utilisation
4 / 5
4 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: My team used Salsa for a 1-year campaign to raise money to build a home in Nepal for trafficking victims. We successfully raised $467,000 in 10 months! Hands down, we COULD NOT have done it without Salsa. Because it had everything in one (emails, analytics, segmenting, Peer 2 Peer campaigns, donation pages, event pages, and much more) it was much easier to keep track of everything we needed to keep track of.

Avantages: *I didn't realize it at the time, but I really like how easily I could create queries/segments of donors. It has a "If/Then" approach with clicks of a button that is a lot easier than another CRM I use (eTapestry by Blackbaud).
*Their email system worked well for our purposes. We had templates that we used throughout the campaign that looked good and were easy to fill in our information. It sent the emails we told it to send without a problem.
*The event feature was helpful. We had lots of people sign up on the events page that was relatively easy to create.
*I definitely like like analytics features. (This is probably my favorite feature.) It is really nice to see who opened emails, click rates, donation totals/types, etc... It is especially neat that we could send emails to people based on what emails they have opened or clicked on.
*Branded donation pages was a must have for us and we got that so it's a big plus with Salsa.

Inconvénients: *The emails were mostly good, but sometimes editing the templates was frustrating. You can't delete certain aspects (like a table or a line) in the email and if you're not careful and press "backspace" at the wrong time, the system will think that you've clicked the "Back" shortcut key and it will take you out of the email...unless you've saved recently, your email is gone. So, save OFTEN.
*The Peer2Peer pages were good but had a few glitches. It was difficult to import off-site giving and link to a person's Ambassador page. I had to go through Customer Support to remove re-imbursed donations that were given via the P2P pages. It is really difficult to format the P2P pages - oftentimes, a page that was perfect would later start showing random signs: $ & % | and stuff...
*We had some difficulties with people getting charged more than once when they clicked the button too many times. Not sure if that's Salsa's fault or the users'.
*We had some issues with security warnings when donors when to the donation page. This was a frustrating thing that popped up often but never really got resolved.
*While the event feature was nice, it didn't work so well for people inviting guests. I'm not sure what went wrong, but we had a lot of people who were unable to register guests for some reason, even though we had clicked the box to allow it. This lead to a small logistical headache at the event itself.
*I didn't know they required 60 days notice to cancel the subscription. I had to jump through a TON of hoops to get our account canceled when our campaign was over because I only gave 30 days notice. Luckily they eventually caved and allowed us to go on good terms, but it took a lot of phone calls, emails, and polite convincing...okay, not always polite toward the end...

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