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Description de Phorest

Phorest est une solution tout-en-un qui permet à votre salon d'atteindre son plein potentiel. Qu'il s'agisse de réservations en ligne transparentes, de reporting faciles à établir ou des fonctions de marketing les plus innovantes du secteur.

Suivez les performances de vos équipes, faites revenir les clients récalcitrants grâce à des messages automatiques et ciblés et incitez vos clients à fréquenter plus souvent votre salon grâce à votre propre application de réservation et à vos cartes de fidélité. Démarquez-vous en générant des avis grâce à cet outil de réputation automatisé.

Qui utilise Phorest ?

Le logiciel pour instituts de beauté Phorest est destiné aux propriétaires d'instituts et de salons qui souhaitent créer des expériences client magiques pour les inciter à revenir et à dépenser plus. #letsgrow

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Phorest

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4,8 (363)
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4,7 (264)
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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Phorest

Note moyenne

Note globale
4,8
Facilité d'utilisation
4,7
Service client
4,8
Fonctionnalités
4,5
Rapport qualité-prix
4,4

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
87%
4
9%
3
2%
2
1%
1
1%
Omar
Omar
General Manager (Canada)
Utilisateur LinkedIn vérifié
Vente au détail, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Phorest is the best option on the market

5,0 il y a 5 ans

Commentaires : Our salon has 4 locations, and operate in two different provinces. With Phorest, we are able to track all 4 locations from anywhere we have the software installed. This allows our management team to make reports and help with any booking/sales issues our receptionists may have. We've found the marketing tools to be very helpful to send our clients promotions, and newsletters.

Avantages :

- Easy multi-location implementation and support. - Consistent updates that continue to improve the software. - Meets all of our booking and POS needs. - Includes an excellent built-in rewards/points system, that has customizable features. - Very comprehensive reports that make it easy to track the performance of the business, as well as, track the personal performance of each employee, allowing the management to set goals with employees and track their progress. - Online booking system works seamlessly with Phorest's application and works with our business website/facebook page. - Reasonable pricing.

Inconvénients :

- We wish the reviews could be listed directly as a Facebook review instead of something we have to post ourselves on our business page wall. - We also hope to see a better system for employee categories in the near future. If I want to change the price on one service an employee does, I have to create a new category for them specifically, and there is no way to copy and past the old category. It makes a 1 second change into a 15-20 minute ordeal.

Réponse de l'équipe de Phorest Salon Software

il y a 2 ans

Hi Omar, We are so happy to hear that you are enjoying the software and that it's helping you to market and grow your business. If you ever need any assistance with Phorest, please reach out to your dedicated Salon Success Manager to ensure you're getting the most out of all our amazing features.

Angelica
University Intern (Équateur)
Utilisateur LinkedIn vérifié
Produits pharmaceutiques, 501–1 000 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Unlock Your Salon's Potential with Phorest's Comprehensive Management Platform

5,0 il y a 11 mois

Commentaires : I had the chance to investigate Phorest as a salon management software during my internship in the pharmaceutical product development and research department. Phorest proved to be a reliable tool for effective salon operations, despite not being specifically relevant to my field. The software's client management and appointment scheduling functions supported efficient organization and improved customer experience. Wider clientele was attracted, and customer retention increased, thanks to the integrated marketing tools. Overall, Phorest proved to be a useful tool for streamlining salon operations and attaining business objectives because to its user-friendly design and extensive features.

Avantages :

A whole range of features designed especially for salon businesses are available through Phorest. Appointment scheduling, client management, and staff organization are made simple by its user-friendly interface. The software's powerful marketing options, which include automated SMS and email campaigns, aid in bringing in new clients and keeping existing ones. The integrated point-of-sale system from Phorest makes inventory management and transactions simple. Salon owners may receive insightful information about the operation of their businesses and make data-driven decisions with the help of thorough reporting and analytics. The Phorest mobile app improves the whole customer experience by offering salon staff and customers comfort and flexibility.

Inconvénients :

The price of Phorest is a disadvantage because it could be too expensive for smaller or independent salons. Some users might initially have a high learning curve and find it difficult to become familiar with all the functions and customization possibilities. Despite the fact that Phorest provides a wide range of capabilities, some unique needs or specialty salon operations could call for further modification or integration with specialized software. Additionally, sporadic technological issues or downtime may have an adverse effect on salon operations and inconvenience clients.

Pamela
President (É.-U.)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Bait and Switch

1,0 le mois dernier Nouveau

Commentaires : Needless to say, we are looking at other systems and will be cancelling as soon as possible.

Avantages :

Roster works well. Appointments scheduling

Inconvénients :

Too many reports that are too complex and not user-friendly. It looks like they have no idea of what is needed for back-office reporting in a salon. Payroll download to CSV with useless information, data not in any logical order, and it reads top to bottom instead of left to right which is how most systems work. There are differences between the desktop and web applications as far as functionality, so I find myself toggling between the 2 to get the information I need. And most importantly, there was not honest full disclosure from sales on what was included AND that we would be locked into a 1-year contract that will be automatically renewed unless you give no less than 2 months notification in writing to cancel. Most systems do not have a contract. Be careful of the SMS texts and what is included versus extra. Things that are included in most other systems are extra with Phorest. On multiple occasions we had to reach out to get a function added that we should have had from the beginning. Each time I try to get do something and I use the help function, go to our system and we don't have the functionality that their instructions give.

Emma
Co owner (Irlande)
Logiciels
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Implementing Phorest has been an excellent experience , so motivating, engaging & professional

5,0 il y a 7 ans

Commentaires : Phorest provides everything you need for Cilent engagement and retention including email/SMS marketing; and a loyalty program via automated reach out to clients who are in danger of lapsing plus full social media integration. In addition, I can effortlessly manage appointments, stock, rosters plus get a suite of reports on all areas of my clinic

Avantages :

I had researched various clinic software , but Phorest to date has exceeded my expectations . To highlight my favourite feature ,the software simplifies Cilent engagement & retention , in a way clients feel valued & special - text emails etc . This automated reach out to Cilents is such a time saving feature. I do like the loyalty scheme feature this I feel will support further growth together with the intervertebral social media marketing . I like that the software has centralised stock ,staff Cilent and clinic management . The stock management feature is an excellent tool to save time in creating orders plus provides me with a suite of reports on all areas of your my clinic . The Phorest Go app is very useful & when I was setting up the Phorest team gave me lots of useful easy tips to ensure I receive and utilise all its key features . I starting the wonder how we managed before we installed Phorest !

Inconvénients :

One feature that is missing but I am aware it's a work in progress is Cilent consultation sheets , consent forms . & the storage of notes , Phorest is an excellent piece of soft ware but it does tend to be more salon orientated but I feel Phorest recognise the need to incorporate a support package more suitable to clinic . The training sessions I feel would be much more beneficial in smaller groups . With Phorest there does appear to be a lot of add ons to your original purchase price and monthly fee but hopefully as phorest's software encourages growth & Cilent retention these will be an investment .

Belinda
Hair Stylist (Australie)
Services aux consommateurs, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Very Happy

5,0 il y a 2 ans

Commentaires : I am very happy to have signed up to Phorest. The members of the Phorest Team I have dealt with over the phone have been extremely helpful and respectful of my needs with my business and I think the Software itself is fantastic. Would definitely recommend.

Avantages :

I own a small salon with myself as the only staff member so I use Phorest in the capacity that I require. It is super easy to navigate...has many many features that work around your business and it seems that everything to grow and support your business is covered by clicks of a button. The fact that you can so easily personalise your settings/marketing tools in the Phorest program to me is very much a standout feature.

Inconvénients :

I really like this software and it's features.

Réponse de l'équipe de Phorest Salon Software

il y a 2 ans

Hi Belinda, We are so happy to hear that you are enjoying the software and that it's helping you to market and grow your business. If you ever need any assistance with Phorest, please reach out to your dedicated Salon Success Manager to ensure you're getting the most out of all our amazing features.