Qui utilise Kigo ?

Kigo est conçue pour les professionnels de la location saisonnière disposant d'un certain nombre de propriétés, quel que soit leur niveau d'expérience. Kigo répond à vos besoins commerciaux.

Description de Kigo

Kigo est la plate-forme mondiale reconnue par les professionnels pour la gestion à court terme. Elle permet aux entreprises de facilement développer leur portefeuille immobilier et d'accroître leurs revenus. Elle est utilisée dans le monde entier pour la gestion de locations saisonnières multipropriétés et permet de gérer facilement les réservations et les demandes de renseignements. Gestion des canaux, sites web, paiements, opérations, maintenance et plus encore, Kigo aidera votre business à passer à la vitesse supérieure.

Informations sur Kigo

Kigo

http://www.kigo.net

Fondé en 2007

Prix de Kigo

Kigo n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Kigo est disponible à partir de 109,00 $US/mois.

À partir de

109,00 $US/mois
Consulter les tarifs

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

En ligne

Kigo - Fonctionnalités

Logiciels de location saisonnière
Communications avec les invités
Gestion de l'expérience invité
Gestion des commissions
Gestion des contacts
Gestion des fournisseurs
Gestion des leads
Gestion des ordres de travail
Gestion des réservations
Gestion des tâches ménagères
Relevés de propriétaires
Traitement des paiements

Avis sur Kigo

Afficher 5 avis sur 139

Note globale
3,8/5
Facilité d'utilisation
3,7/5
Service client
3,7/5
Fonctionnalités
3,9/5
Rapport qualité-prix
3,8/5
Aidas G.
Director
Immobilier, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 27/03/2019

"Great software with extensive capabilities"

Commentaires: Kigo is enabling us to grow our business further, and we wanted to partner with a channel manager that would restrict our growth in the future.

Avantages: It is truly amazing how much you can do with the system from managing all the channels, to your guests, cleaners, maintenance and so much more. The best part of KIGO is the support, you will be assigned an implementation manager to help you get started and they will guide you through all the aspects of the system. We have been assigned a customer agent to help us with our launch with KIGO and who has been an absolute star! Very knowledgable and was always there if we had any questions. Would highly recommend them!

Inconvénients: The system can be a bit confusing at times as there is so many functions, and there are multiple ways of doing some of the things which can be a bit frustrating at times, but as far as I am aware they are working on resolving these issues and are always improving the system which is great!

  • Provenance de l'utilisateur 
  • Publié le 27/03/2019
Graham L.
Managing Director
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    2/5
  • Support client
    2/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    1/10
  • Provenance de l'utilisateur 
  • Publié le 25/10/2018

"Very expensive - old software"

Commentaires: One more thing - to get support you need to speak to people in Barcelona so be prepared to pay the additional international call costs - no live chat exists

Avantages: This is stable software - it works well and this is because it is an old legacy product. As such dont expect developements or progress, it is how it is and they are unwilling to risk breaking anything by changing anything. Take this as either a positive or a negative up to you. Personally it is the opposite of agile which is really where you need to be aiming for in the future.

Inconvénients: One issue is they appear to have had to shoehorn in certain aspects maybe where channels etc have changed API - as such the interface is unintuitive and rather dated feeling. The main reason I do not recommend this software is their charging model. They charge a percentage of all bookings (okay I guess) - even direct booking not via channels (still maybe ok I guess) - HOWEVER! They still charge their commission even on cancelled bookings!!!! Even direct cancelled bookings!! Eg if you have a large corporate multi month guest who decides to cancel well in advance you can end up paying hundreds/ thousands in fees. This is wholly unacceptable - AVOID

Réponse de l'éditeur

envoyé par Kigo le 30/10/2018

Dear Graham,
Thank you for your feedback. At Kigo, our goal is to serve our clients above all else, and it was with this in mind that we had decided to maintain the Kigo Legacy platform for the last 4 years, to accommodate our existing Kigo Legacy customers. However, since day 1 we informed all our customers that we wouldn't develop additional features to the old platform and we immediately removed the platform from sale. The Kigo Legacy solution hasn't been in the market since 2014. We focus all our efforts in our current Kigo platform which combines everything you need to run your business more effectively from a single solution. Our Nº1 mission is to provide a software that helps you grow and scales up seamlessly with your business. If you are ready to move to our innovative software, please know that we are committed to working together to provide you with the best experience possible.
Kind regards,
The Kigo Team

  • Provenance de l'utilisateur 
  • Publié le 25/10/2018
Michael G.
Business Solutions Consultant
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    3/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    3/5
  • Support client
    2/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    1/10
  • Provenance de l'utilisateur 
  • Publié le 19/09/2016

"Right idea, but some big oversights..."

Commentaires: Moved client from pen and paper system to Kigo. I would have preferred another solution that I was familiar with, but client had already committed and just wanted to get going. Selected better website for $999. Some nice features and integrations, such as the commerce integration which auto charges guests at time of booking, and allows for a few click refunds on cancellation. The website is attractive, but unfortunately went through a two week f*$k up when a major upgrade went badly wrong and their backup server went down at the same time and was unable to restore previous versions. I wonder if they will be crediting customers for 2 weeks without service. Thankfully they seem to have worked through the issues.

Avantages: Easy to user interface. Quick learning curve. Booking from calendar view. Integration with AirBnb, Booking.com and others. Nice front page booking bar. E-commerce for initial booking deposit and refunds (but not for the balance which has be done manually). Allows for lots of different fee structures. Built in revenue management system for an extra fee (haven't used it yet).

Inconvénients: No channel connection with Expedia, which alone will cost this property thousands in lost bookings. Website changes are slow to show up because of the way that they cache the files. Takes hours or sometimes days for a change to show up on the site. If they mess something up, there is nothing you can do to fix your site, you have to wait for them. You can create specials but they do not show up until after the guest has made the booking, so they are useless. Support is good, but slow. Issues can take a few days or longer to get resolved. Seasonal price feature is good idea, but buggy and I think no longer supported. There is no way to track when features are being released (they may or may not be). There is no group booking feature. Only 6 slideshows and no video allowed for front page on paid website packages.

Réponse de l'éditeur

envoyé par Kigo le 28/09/2016

Dear Michael,

Thank you for sharing your honest feedback. We¿re glad to hear you find our interface to be user friendly and have been happy with your experience using our channel manager and e-commerce features. In regard to the website challenges, we launched a release earlier this month to improve website performance. Our development team quickly identified issues affecting some clients and was successful in resolving them. We apologize for the inconvenience you experienced during this time, and are confident the upgrades make our website product better than ever. If you experience any issues in the future, our support team will work to resolve them as soon as possible. We also send out release notes via email whenever new features are released, available at http://help.kigo.net. As we strive to provide the best client experience possible, we take feedback seriously. We¿ve contacted you to discuss the situation, and please feel free to reach out any time for assistance.

  • Provenance de l'utilisateur 
  • Publié le 19/09/2016
Utilisateur vérifié
Owner
Immobilier, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 02/04/2020

"Wonderful Experience! "

Commentaires: Very Pleasant!

Avantages: Awesome Features, User Friendly, Agile On-boarding & best Customer Support

Inconvénients: should focus more on getting potential channels with easy connection process.

  • Provenance de l'utilisateur 
  • Publié le 02/04/2020
Steinbock L.
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 15/04/2016

"Great online solution specialised in vacation homes"

Commentaires: We are using Kigo now since about 8 months and are really, really happy with this online solution. The system itself has some bugs but the support team is acting on those matters really, really quickly. When I read some of the bad reviews I can't really believe. The support is always answering any questions - and I asked and keep asking a lot - quickly and with all necessary details.
The majour selling point of the system is the channel manager which sync to the typical vacation home portals like homeaway, tripadvisor and many, many others. Renting out an apartment means you don't need to standard hotel sites to be listed on. You need vacation home sites like airbnb, homeaway, flipkey ...
Adding a booking is very simple, adding a new property needs some time but once added most of the portals sync descriptions, prices, availability and booking rules. So you add it once to Kigo and then lean back, wait for maximum 24 hours and your are online on your channels.
The website solution is pretty nice, especially the new template is beautiful. Just a tip from my side: wordpress isn't really difficult but it takes a lot of time to set up everything. Go and get the help from Kigo for the DIY page and focus yourself on getting bookings and earning money instead of playing with wordpress. So, thanks Kigo and thanks to the german speaking support team! I love the solution and you are all doing a great job!

Avantages: Smart software with lots of possibilities to adjust to your business. Simple channel manager syncs to the most important portals

Inconvénients: Sometimes a time consuming job to adjust everything to your CI.

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 15/04/2016