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WebRezPro
Description de WebRezPro
WebRezPro est un système de gestion de propriété cloud innovant et tout-en-un qui simplifie les opérations pour les hôtels indépendants et les motels, les groupes multipropriétés, les auberges, les locations de vacances, les gîtes et les terrains de camping, afin de permettre aux hôteliers de gagner du temps et de l'argent, de générer plus de réservations directes et d'améliorer l'expérience client. Bénéficiant de la confiance des exploitants d'hébergement depuis 2003, WebRezPro est systématiquement choisi pour ses fonctionnalités performantes et flexibles, ainsi que son excellent support client. Il est utilisé par plus de 2 000 établissements dans 45 pays.
Qui utilise WebRezPro ?
Hôtels, motels, centres de vacances, auberges, bed & breakfasts, terrains de camping, locations saisonnières, chambres d'hôtes, locations de plusieurs propriétés avec jusqu'à 100 chambres. Il coûte 5 dollars par mois et par chambre (montant minimum : 60 dollars par mois).
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You wont find a more capable product or team to work with! It doesnt get any better than WebRezPro
Avantages :
Reliable product, prompt and informative customer service, affordable price. You won,t find a better PMS system for such an outstanding cost in our industry! From the easy navigation menu to the custom reporting functionality, WebRezPro has covered all of the must-haves and even some extra wish-list items for our small hotels. We wouldnt ever consider leaving WRP for any other PMS software!
Alternatives envisagées précédemment :
WebRezPro - simple when you need it, capable when you're ready
Commentaires : The team at WebRezPro have been helpful for my property needs.
Avantages :
Set up was easy to get started. Integrations are handled professionally. They've been easy to work with and respond quickly to support escalations.
Inconvénients :
Minor annoyances such as requiring mouse clicks instead of allowing keystrokes in some areas, lack of keyboard shortcuts, and pop up windows that interrupt the flow - but not really much worse than other PMS systems I've used.
Easy to use Software
Avantages :
Its easy to set up. There is Interface with the CHannel Manager to get an overall snapshot of the room calender. It is also Easy to Check In and Check out guests.
Inconvénients :
If all rooms are occupied, for me to swap rooms, I will need to do a temporary change of stay date to free up one room, for the move. This creates an extra step. I hope the Development team will provide a 'temporary' unallocated room status for the clerk to temporarily place a room.I also need to Add Credit Card as a Payment type, without having to know the 16 digits to key in. THis is because the guests gives us the physical card to charge. Once we return the physical card back, the print out does not show the full 16 digits. Although we have used Credit Card, we are unable to fill the digits in the system.
Phenomenal customer service!
Commentaires : Great! Any issues are always solved quickly and the system has been very reliable. I use it all day almost everyday, especially in the summer and an outage would wreck my business so I appreciate their website always being accessible. Hopefully an app or more mobile friendly website becomes available soon.
Avantages :
The customer service! I love the ability to email a question at anytime and get a response in the same day. I also like that WebRezPro is pretty good at continuously adding new helpful features. Also, the payment integration with authorize.net has been a game changer!
Inconvénients :
It's not mobile friendly. I prefer the interactive calendar and it's not an option on an iPad or iPhone. I would also like an easier way to switch people around from room to room.
Alternatives envisagées précédemment :
Good property software for a seasonal business.
Commentaires : Very good so far in our 3rd year using this software. The employees are still happy.
Avantages :
Offers an offseason discount on the subscription and the customer service is outstanding. Native English speakers (Canadians) that are very easy to understand.
Inconvénients :
There are things that other programs have but this surprisingly still does not have. They take suggestions on improvements and some customer service employees comment that it is a really good idea but, the changes are slow or do not happen often enough.