WebRezPro

One of the best commercial programs I have ever worked with.

Commentaires : Extremely efficient running of a resort.

Avantages :

WebRezPro is incredibly well managed. Their customer service and tech support is incredible, responding to e-mailed questions sometimes within minutes, and always willing to talk something through on the phone. Several times, I have e-mailed suggestions, some of which were implemented within days. The few glitches we have found were fixed within hours. I have worked with other hotel systems that were run by programmers. It's obvious that WRP is run by people who know the hotel business.

Good property software for a seasonal business.

Commentaires : Very good so far in our 3rd year using this software. The employees are still happy.

Avantages :

Offers an offseason discount on the subscription and the customer service is outstanding. Native English speakers (Canadians) that are very easy to understand.

Inconvénients :

There are things that other programs have but this surprisingly still does not have. They take suggestions on improvements and some customer service employees comment that it is a really good idea but, the changes are slow or do not happen often enough.

The one and only solution that isn't tied to one payment processing company!

Commentaires : It helps me keep organized and on task !

Avantages :

This system is one of a kind. After months of research and getting the runaround from other big companies, only to find out their system only works with one payment processor at insane rate, I found WebRezpro. You will not find a program this user friendly , at this price, that lets you use multiple integrations.

Inconvénients :

The online Calendar view could be upgraded for ease of use for guests.

Easy to use Software

Avantages :

Its easy to set up. There is Interface with the CHannel Manager to get an overall snapshot of the room calender. It is also Easy to Check In and Check out guests.

Inconvénients :

If all rooms are occupied, for me to swap rooms, I will need to do a temporary change of stay date to free up one room, for the move. This creates an extra step. I hope the Development team will provide a 'temporary' unallocated room status for the clerk to temporarily place a room.I also need to Add Credit Card as a Payment type, without having to know the 16 digits to key in. THis is because the guests gives us the physical card to charge. Once we return the physical card back, the print out does not show the full 16 digits. Although we have used Credit Card, we are unable to fill the digits in the system.

WebRezPro has been our choice!

Commentaires : It has been a positive experience. Our account executive has been there a long time and it feels like she takes a personal interest in our success with the software.

Avantages :

We have been using WebRezPro for many, many years and don't consider changing our online booking engine. We would have been one of their first clients and have always offered great customer service and support. It is intuitive and quite easy to use.

Inconvénients :

It's always a learning curve when they make major changes to their software but they are always there to support you.