ClickTale

ClickTale

par ClickTale

Description de ClickTale

Regarder le comportement de navigation réel. Optimisez la convivialité du site web. Augmentez les taux de conversion. Visualisez le comportement de l'utilisateur avec des heat maps.

Informations sur ClickTale

ClickTale

http://www.clicktale.com/

Prix de ClickTale

ClickTale n'est pas disponible en version gratuite mais propose un essai gratuit. Consultez ci-dessous les informations détaillées concernant le prix de ClickTale.

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

ClickTale - Fonctionnalités

Logiciels d'expérience client
Analyse de texte
Analyse des sentiments
Analyse prédictive
Analytique
Collecte de données multicanal
Gestion des commentaires
Gestion des connaissances
Gestion des enquêtes et sondages
Segmentation de la clientèle
Tableau de bord
Gestion de plusieurs sites
Gestion des campagnes
Suivi des conversions
Suivi des interactions entre utilisateurs
Suivi des mots-clés
Suivi des objectifs
Suivi des pages consultées
Suivi des recherches de sites
Suivi des sources de référence
Suivi du temps passé sur le site
Analyse d'éléments
Cartes dynamiques
Cartes intégrables
Cartographie des comportements
Cartographie territoriale
Fonctions pour secteur scientifique
Fonctions pour ventes
Mappage radial
Tableau de bord
Web analytics

Avis sur ClickTale

Affichage de 4 avis sur 4

Note globale
4.2/5
Facilité d'utilisation
4/5
Service client
4.5/5
Fonctionnalités
4.2/5
Rapport qualité-prix
3.8/5

Expensive, but worth it!

Publié le 25/02/2019
Joel H.
CEO/Founder
Conseil en gestion, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We used ClickTale to see how our web site users were interacting with our content and all I can say is wow! Seeing how they were moving around the site, what they were clicking on was so valuable to us. We were able to make a few small tweaks and see big results in our revenue. They are a bit expensive compared to other solutions, but they are worth every penny if you are serious about getting the most out of your web site visitors.

Avantages: - Outstanding information for your web site analytics
- Session replays and seeing what users do/click on is invaluable information
- Tons of reports and data that you can filter through to get a great understanding of your customers

Inconvénients: - Can be cost prohibitive for most small businesses

Great user attention tool

Publié le 31/03/2018
Olga D.
Marketing Manager
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix

Avantages: Easy to implement - only with a script to the site - this software allows to see the Attention, Scroll reach, mouse movements, and even allows you to record a video of customers behaviour on your webpage. Great for enterprise use as they tailler the package and pricing to your needs

Inconvénients: Sometimes can be slow or buggy in loading - user must be web savvy to be able to navigate and understand it.

The best experience analytics

Publié le 07/05/2018
Filippo S.
Data strategist
Internet, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
Source : GetApp
4/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
3/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: A lot of exclusive features: comparison between heatmaps; visual editor to identify customized events; two way integrations with GA360 and/or Adobe Analytics; advanced path analysis; and many more.

Inconvénients: Sometimes it's stressful to have to jump from one platform to another (ClickTale Core and ClickTale Experience Cloud). Flash issues in some browsers.

Not the greatest

Publié le 30/03/2018
Erin W.
Principal Designer
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
3/5
Note globale
2/5
Facilité d'utilisation
3/5
Fonctionnalités
3/5
Support client
2/5
Rapport qualité-prix

Avantages: The concept behind the software sounds great! Being able to see all how people interact with your website from screen recordings, heat maps, etc... but in reality it never really worked that well for my company. The one good thing the company did was provide on-site training for the product. However, even after the training it felt it was super hard to use.

Inconvénients: We have a large, multinational corporation with users from around the globe in multiple languages and currencies. Our codebase is more than 20 years old and our product is very complex. Because of this, our subscription never really got set up so well that I found any use for the software. It seemed like something was always going wrong, no screen recordings were available, etc... every time I sat down to try to find something it was hard to figure out where to go and what to click on. The usability really needed a serious improvement. In the end, we cancelled our subscription as the money we were paying and the use we got out of it didn't make sense. I would not recommend it unless you have a very simple product with a new codebase.