Pour qui ?

Tous les restaurants de détail, à service rapide, à service complet et les bars aux États-Unis.

Notes moyennes

650 avis
  • Note globale 4.3 / 5
  • Facilité d'utilisation 4.4 / 5
  • Service client 4.2 / 5
  • Fonctionnalités 4.1 / 5
  • Rapport qualité-prix 4.1 / 5

Informations sur le produit

  • Version gratuite Oui
  • Essai gratuit Non
  • Déploiement Cloud, SaaS, web
    Mobile (iOS natif)
  • Formation Formation en ligne en direct
    Webinaires
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • ShopKeep
  • https://www.shopkeep.com
  • Fondé en 2008

En savoir plus sur ShopKeep

Tout ShopKeep soutient des entreprises en croissance et indépendantes. ShopKeep, fondé par un propriétaire d'entreprise prospère, offre un système de point de vente iPad intuitif et sécurisé avec un logiciel de point de vente qui permet aux commerçants de gérer des entreprises plus intelligentes en optimisant le personnel, en régulant les stocks et en accédant aux rapports commerciaux et aux informations client, basé sur une plateforme. Avec plus de 23 000 clients, l'équipe de soins à la clientèle primée de ShopKeep est disponible 24h/24, 7j/7 et offre un soutien solide.

ShopKeep - Fonctionnalités

  • Caisse pour détaillant
  • Caisse pour restaurants
  • Carte de fidélité
  • Emplacements multiples
  • Gestion des cartes cadeaux
  • Gestion des commissions
  • Gestion des remises
  • Gestion des retours
  • Intégration e-commerce
  • Lecture de codes-barres
  • Profils de compte client
  • Signature électronique
  • Autorisations d'accès utilisateur
  • Caisse pour bars
  • Caisse pour restaurants
  • Gestion des cartes cadeaux
  • Gestion des commissions
  • Gestion des prix
  • Gestion des remises
  • Gestion des stocks
  • Lecture de codes-barres
  • Suivi des retours
  • Suivi des ventes
  • Support de carte de fidélité
  • e-commerce
  • Gestion des cartes cadeaux
  • Gestion des commissions
  • Gestion des prix
  • Gestion des remises
  • Gestion des stocks
  • Lecture de codes-barres
  • Suivi des retours
  • Suivi des ventes
  • Support de carte de fidélité
  • e-commerce
  • Écran tactile
  • CRM
  • Carte de fidélité
  • Emplacements multiples
  • Gestion des bons de commande
  • Gestion des commandes
  • Gestion des commissions
  • Gestion des employés
  • Gestion des marchandises
  • Gestion des retours
  • Rapports et analyses
  • Vente par correspondance
  • e-commerce
  • e-mail marketing
  • Compatible avec le bitcoin
  • Facturation récurrente
  • Gestion des cartes cadeaux
  • Impression de reçus
  • Intégration des services de traitement des paiements
  • Paiements en ligne
  • Paiements mobiles
  • Prise en charge des cartes de crédit
  • Saisie de signature
  • Transactions ACH
  • Transactions aux points de vente
  • Analyse nutritionnelle
  • Calcul du coût de la main-d'œuvre
  • Coût des recettes
  • Gestion de la comptabilité
  • Gestion de la production
  • Gestion des clients
  • Gestion des recettes
  • Gestion des stocks
  • Gestion des ventes
  • Historique des ventes
  • Informations nutritionnelles et sur les ingrédients

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Avis les plus utiles sur ShopKeep

Review of ShopKeep

Publié le 05/11/2019
Denise K.
Owner
Vente au détail, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.

Avantages: My favorite thing about ShopKeep is That it can give you so much information about your numbers yet it is so easy to operate.

Inconvénients: I know this sounds crazy but I really don't have any negatives with this system.

Good System For Smaller Minor League Sports Teams

Publié le 29/10/2019
David G.
Director of Retail and Merchandise Operations
Sports, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have had a very good experience with ShopKeep. This is an easy to work with system both back and front of the house, that is moderately priced. If I ever needed to figure out how to pull a report a simple phone call or internet search solved the problem. I don't think that I have ever been on hold with their customer service, for more than a minute. My only real problem with SkopKeep is that you have to pay full price for a second register and then full price again for a 3rd register, and so on.

Avantages: Great back of the house inventory system.
Lots of viewable sales reports.
Easy to use and clean POS.
Dozens of Hot Keys available for POS
Immediate register updates and syncing with back of house.
Good customer support system

Inconvénients: In order to get multiple POS registers, you have to pay full price for a whole new system. Meaning that you are paying the same amount for an extra register, that you would be paying for a single register plus your entire back of house inventory system. I would be willing to pay a little extra for multiple registers, but not the same amount for a whole new system. In order to pull an inventory report, you have to export to excel. Would be much easier if you could pull an inventory report based on Department or Category.

Choose Shopkeep for Concern, Response and Continued Improvement!

Publié le 22/10/2019
Darin S.
Owner
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall I have been very happy with Shopkeep. After using it a year I migrated to Square for Retail thinking it would give me everything I needed (in-store and mobile option) in one system. It was a horrible experience for me (unable to print labels from within the app, had to create my own sku system, inventory didn't provide detail I needed) and I RAN AS FAST AS I COULD back to Shopkeep!

Avantages: Easy to use, intuitive, flexible, the product has continued to improve and evolve in the 4.5 years I've been using it. 24 hr. assistance

Inconvénients: I wish there was a way to download Inventory by supplier or category. The ability to download and print or at least just print more reports would be helpful. Becoming increasingly difficult to get assistance in a timely manner without carrying the premium pay level of service. I occasionally do off-site events such as as festivals, and have group events where I need to ring up wine purchases. Unfortunately these don't occur frequently enough to justify paying a monthly fee for a second register so for those types of things we have to use the Square App and then manually adjust inventory.

Shopkeep used in Career Tech Programs

Publié le 16/10/2019
Travis W.
Career Technical Technology Specialist
Gestion de l'enseignement, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall, I'd definitely recommend Shopkeep. For the price, for the customer service, for its quick implementation and ease of use, you really cannot beat it.

Avantages: We implemented Shopkeep within our 4 high school stores, our Cosmetology program's salon, and our Culinary program's restaurant. All have loved Shopkeeps ease of use and learning. The students have picked up on it very quickly. The Back Office has allowed our teachers and students to customize as needed. Overall it's a great product. The restaurant cannot wait for the "tables" option to become officially part of the program. Our district currently does not allow for credit cards, but they are finally considering this and we are looking forward to that and gift cards as well!

Inconvénients: We had some issues with connectivity being a large district with many students on our wifi. We were able to purchase adapters and "hard-line" the iPads. This isn't really a Shopkeep issue though. One issue we've had is once a mistake has been made and the shift is closed, there is no way to "fix" the mistake (students will make these mistakes from time to time). We've also been left with some "hanging" open checks but figured out how to get rid of these by deleting the app and reactivating the register.

Great software for a reasonable price

Publié le 15/10/2019
Lonnie F.
Owner
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I can’t say enough good things about this quality built, easy to use and amazingly dependable system. I haven’t had not one minute of downtime and pairing that with an expert technical support team you can focus your needs on the growth of the business rather than the operations. I will continue to use Shopkeep as long as they will let me.

Avantages: Ease of implementation along with ongoing technical support that doesn’t just blow you off when you need them. It’s a very robust system that includes all the features I need most in an easy to use format.

Inconvénients: My only negative comment would be toward the purchase order system that is a bit lacking in functionality and tends to be a bit glitchy.

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