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Bonterra Guided Fundraising

Bonterra Guided Fundraising

Description de Bonterra Guided Fundraising

Un logiciel de gestion des donateurs qui surprend par sa facilité d'utilisation, s'intègre pleinement aux meilleurs sites de collecte de fonds et inclut des coachs experts en collectes de fonds. Depuis 2001, Network for Good a aidé 125 000 organismes à but non lucratif à obtenir plus de 2,4 milliards de dollars de dons.

La gestion des donateurs, les sites de collecte de fonds et les coachs personnels sont disponibles individuellement ou comme plateforme intégrée pour encourager et développer les dons individuels et les collectes de fonds en ligne.

Qui utilise Bonterra Guided Fundraising ?

Network for Good propose un logiciel de gestion des donateurs intégré aux principaux sites de collecte de fonds et un coaching personnalisé pour les organismes à but non lucratif en pleine croissance basés aux États-Unis.

Bonterra Guided Fundraising Logiciel - 1
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Bonterra Guided Fundraising

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Bonterra Guided Fundraising

Note moyenne

Note globale
4,7
Facilité d'utilisation
4,6
Service client
4,7
Fonctionnalités
4,5
Rapport qualité-prix
4,6

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
78%
4
17%
3
3%
2
1%
1
1%
Kierstin
Donor Relations Director
Utilisateur LinkedIn vérifié
Gestion d'organisme à but non lucratif, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Good value, great functionality

4,0 il y a 2 ans
Sous-titres en français disponibles pour la vidéo
Michelle
Michelle
General Manager (É.-U.)
Utilisateur LinkedIn vérifié
Gestion d'organisme à but non lucratif, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Good donor software

5,0 il y a 3 ans

Commentaires : Network for Good is a vast improvement over our previous donor software. It has streamlined our donations process, clean our data, allowed us to increase monthly giving and have a more robust reporting process.

Avantages :

Network for Good has an easy to use reports and filters with it’s own built in email platform. They have great, easily accessible customer service. It works great as a donor database and processor.

Inconvénients :

I would like the ability to change the format of our donation page (s). While NFG is not a CRM, it would still be helpful to be able to use the groups function more fully.

Melissa
Executive Director (É.-U.)
Gestion d'organisme à but non lucratif, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Great CRM at an Affordable Price

4,0 le mois dernier Nouveau

Avantages :

The system was incredibly easy to set-up and has a user-friendly interface. I like the simplicity of the functions. Since we're a small organization, we don't need a lot of bells and whistles right now but may in the future. So it's nice having a platform that can grow with us.

Inconvénients :

Some features I've used in other CRMs that I wish were present in this platform. For example, I would like to tag a contact and have that tag be visible at the top of their profile (the closest there is currently is pinning a note to the top of a contact). I'd also love it if there were canned reports already programmed into the platform. And if previews of gift details were visible when viewing a contact rather than having to click "Actions" and then "Details".

Réponse de l'équipe de Bonterra

le mois dernier

Hey Melissa, thank you for your insightful feedback! We're thrilled to hear about your positive experience with our user-friendly interface and are glad you've found a CRM that grows with your organization. For tagging contacts for easy visibility, we suggest exploring custom fields as a method for segmentation. Additionally, we do offer canned reports that might align with what you're looking for; check out our Recommended Filters here: https://intercom.help/networkforgood/en/articles/6992966-creating-bonterra-payments-reports-with-guided-fundraising. I hope this is helpful! We appreciate your suggestions and are always looking for ways to improve and meet our users' needs.

Katy
Director of Development (É.-U.)
Institutions religieuses, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

To stay with NFG or not to stay... this is the question

3,0 il y a 6 ans

Commentaires : No

Avantages :

I’ve enjoyed the variety of the e-blast templates. I’ve recently had a very good experience w/ Customer Solutions Specialist, Lenny Wrigley who helped me troubleshoot a very urgent request for one of my donors.

Inconvénients :

The poor communication between the NFG Team and the customers paying for the services. One example was NFG changing e-mail servers and not warning the good paying customers. We lost a lot of communication with our donors the day before # givingtuesday

Réponse de l'équipe de Bonterra

il y a 6 ans

Hi Katy, Thanks for sharing your feedback about your great experience with our support team member, Lenny! Regarding poor communication with our customers: Thank you for sharing your frank feedback. Hearing from customers is how we make improvements. Speaking of improvements... We're constantly evolving our customer communication and outreach every week. We are working on some team restructuring which will allow us to have better 1:1 as well as more streamlined mass communication with our donor management customers. Furthermore, our customer marketing manager and product manager have started to put together product update notes and we share them at least once a month (when the notes are released they will be the first thing you see when you log in to the donor management system. Various product updates are also included in the customer version of our weekly Tips Newsletter). We're also increasing the number of customer webinars we provide to share strategy ideas, details on product improvements, as well as an open Q&A time with our customer base. We hope you can join us for as many webinars are you are able! Our team has fixed the issue that delayed some of our customers' email sends that were scheduled around #GivingTuesday. We apologize for our system sending these emails much later than they were scheduled for. Our team identified and fixed the issue after this experience: We have more dedicated servers at the ready to support a large volume of emails being sent through our system at once. Because of feedback from customers like you, we worked quickly to make this improvement before the biggest three giving days of the year (Dec 29,30,31) and we had very few timing issues with email sends after we made this improvement. If you ever have product feedback or questions for us, you can always reach the team (and most likely Lenny!) by clicking the blue dot to open up the messaging tool in your donor management system. We look forward to hearing from you!

Steven
Director of Development (É.-U.)
Gestion d'organisme à but non lucratif, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Bonterra works for me

5,0 le mois dernier Nouveau

Commentaires : I love this software. I have used many other CRM's, but this is my favorite!

Avantages :

I like the user-friendly interface. It has a professional look. It does basically everything I need for a small non-profit organization.

Inconvénients :

There are a couple features that I wish Bonterra would implement: 1. The date of the first gift for each constituent on the first screen 2. An easy to read Pie Chart on the dashboard that breaks the current donor count into three categories: New Donors, Retained Donors and Reactivated Donors

Réponse de l'équipe de Bonterra

le mois dernier

We're so glad to hear Bonterra's user-friendly interface and professional look have been a great fit for your nonprofit! Thank you for the valuable feedback and feature suggestions - candid insights from partners like you are a gift that help us continuously improve. Rest assured, we'll share your feedback with the appropriate teams. Thanks again for choosing Bonterra!

Tambra
Executive Director (É.-U.)
Gestion de l'enseignement, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Titusville Alumni Association

5,0 il y a 4 semaines Nouveau

Commentaires : Highly effective donor management program that meets and exceeds all of our alumni management needs.

Avantages :

From the beginning of our query to Bonterra / Network For Good, upon a referral from another local nonprofit, I was impressed with the thoroughness of details, the responsive customer service, the initial training, and questions are always answered. The flexibility of the program works beautifully for our needs.

Inconvénients :

I have yet to find something that isn't working well for us! Great experience all around!