Teleopti WFM

A perfect Call Center Tool

Commentaires : As a Customer Manager, I regularly use this software and it successfully leverages the expectations against the deliverables. I can easily track the KPIs/Performance of my team members. Overall, this application ensures more productivity in the call center platform.

Avantages :

Teleopti WFM is a widely accepted and very convenient software. Roster inputting, shift planning, shift swapping, automated adherence and handling time calculation etc are the most prominent features of Teleopti.

Inconvénients :

I do not see anything least against Teleopti WFM.

Shifts made simple!

Avantages :

It is visually appealing and easy to use. Staff can clearly see their shifts and the shifts of their colleagues, along with helpful colour coded categories and simple navigation to other features such as requesting PTO or a shift swap.I have never seen shifts presented in such an easy to read way.

Inconvénients :

Very few cons. Notifications are easily missed if something changes to your shift so perhaps some kind of email or notification that remains until closed could help.

There are better options

Commentaires : Honestly I wished my company used a different software. This one does not integrate well if at all with other programs.

Avantages :

The ability to see and compare schedules in multiple views.

Inconvénients :

It's not that easy to learn or use. Features are not easily accessible through one menu.

Best Scheduling Software For BPOs

Commentaires : Teleopti is used to track agents schedule. Agents are able to submit vacation request, shift trades or absent via the app. The app is also available on all mobile devices as such agents can check their schedule from home.

Avantages :

Teleopti is a very simple and easy to use software. It allows agent keep track of their attendance. Agents are able to submit shift trade amongst each other and also submit their absent without the need to call WFM. It reporting feature is very simple and detailed it breaks down all the different codes agents were coded as such as NCNS, SICK PAID, SICK UNPAID etc

Inconvénients :

There is nothing about Teleopti that i dislike. Its an awesome software

An Honest Employee Review about TELEOPTI

Avantages :

The overall performance of this platform is superb. Its easy to navigate from, the prompts are useful and it's accessible for employees even outside office premises. A big help for both WFM and the teammates. Since it makes schedule management reliable, accurate and time relevant.

Inconvénients :

One enhancement that we hoped was available was that you can directly interact with WFM and view the tickets regarding disputes about overtime and undertime. Since it's managed on a different platform it's quite confusing when it comes to monitoring.