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Description de Therabill

En septembre uniquement : bénéficiez d'un mois gratuit ! Therabill est un logiciel web, tout-en-un, de gestion de cabinet destiné aux orthophonistes, aux thérapeutes, aux travailleurs sociaux, aux spécialistes de la santé comportementale/mentale, aux psychologues et aux nutritionnistes. Les fonctionnalités comprennent la documentation avec des modèles personnalisables et l'envoi de télécopies dans le système ; la planification et les rappels de rendez-vous automatiques ; ainsi que des demandes de réclamations électroniques illimitées pour des milliers de payeurs d'entreprises d'assurance et gouvernementaux.

Qui utilise Therabill ?

Les physiothérapeutes indépendants et les cabinets collectifs multisites dans les domaines de l'orthophonie, de la kinésithérapie, de l'ergothérapie, de la santé comportementale et nutritionnelle, à la recherche d'une solution de gestion de cabinet sécurisée et conforme aux normes HIPAA (Health Insurance Portability and Accountability Act)/HITECH (Health Information Technology for Economic and Clinical Health Act).

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Avis sur Therabill

Note moyenne

Note globale
4,2
Facilité d'utilisation
4,0
Service client
4,0
Fonctionnalités
3,7
Rapport qualité-prix
3,2

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
57%
4
22%
3
7%
2
6%
1
7%
Nuha
Nuha
Business Owner (É.-U.)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Just needs a few fixes

5,0 il y a 5 ans

Commentaires : It's a wonderful resource however requires a great deal of practice and guidance on how to navigate the steps of billing and understanding the what and why of what I'm doing.

Avantages :

- Amazing that a lot of the work is done for you and system is already in place and automatically populates all the info you need, and with just the click of a button you can bill out your claims. - Love that it's connected directly to my documentation system. - Customer service is good and knowledgable - Very helpful resources, especially knowledge videos!

Inconvénients :

- I wish there was a lot more specific guidance during the onboarding call with how to use the system (for ex: I was supposed to receive another call to continue training however still haven't had the opportunity to complete the training despite already being at the point of needing it and unsure of how to proceed) - Customer service is great however I feel like no one is really going over the basics of Therabill and what everything means, especially for someone who is so new to the system and billing in general.

Tameka
Revenue Manager (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A User Friendly System

5,0 il y a 2 mois Nouveau

Commentaires : I really did like the Therabill system overall. It is very functional in many ways. It is top notch with the A/R and revenue portions. Posting payments, printing paper claims and account reconciliation and easy with this system. They do have a long way to go with claims correction and rebilling. These areas are not as easy to navigate even with the tutorials. I will say I only had great experience with the customer service team.

Avantages :

Therabill is very user friendly. The system comes with tutorials as well as built in video guides if you need a little help when completing tasks. Posting payments for ERA's is super easy and will decrease your posting time dramatically if you are manually posting payments. They have really done a great job with the making sure you stay on the right track when utilizing the system.

Inconvénients :

The aspect I liked least about the Therabill system is that it is a stand alone system. I don't like that it is separate from my EMR. If a patients insurance information was entered incorrectly originally within the WebPT EMR and it crosses over to Therabill it was just stuck. No matter how many times it was corrected in both systems it would continue to attach to the wrong insurance carrier. Also any breakdown in the WebPT system to link and upload claims for billing would STOP your billing process. It is also inconvenient if the biller needs to review therapy notes. This requires you to log into the EMR system to pull all other information needed. These systems should be one.

Caroline
Speech Pathologist (É.-U.)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

So disappointing! What happened to customer service?

1,0 il y a 3 ans

Commentaires : I have been so disappointed with customer service, it is non existent. We have had so many issues that are left unresolved for months that we are being forced to switch to another EMR. In exploring other options, we are also realizing that Therabill is no longer up to par, it seems very antiquated and there are so many glitches that we are just having to "live with". No one will help us within Therabill.

Avantages :

creating custom templates and ease of daily documentation

Inconvénients :

poor customer service with no resolution of major issues for months and few updates to the system

Muhammad
Muhammad
Medical Doctor MD (Afrique du Sud)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 10 000+ employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Therabill makes your life easier!

4,0 il y a 2 mois Nouveau

Avantages :

Ease of use, fast and responsive system which populates all the necessary information with a simple click. Filters also make life easier. Detailed FAQ section which answers majority of questions.

Inconvénients :

More interaction with support time and training, the application can be quitd complex at times. This becomes difficult when you need to customise things beyond basic billing.

Meg
Owner
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Made my life 1000x easier

5,0 il y a 12 ans

Commentaires : I was so relieved to find Therabill. I tried the state's free system and found it complicated and lacking with some services I wanted. I have also used other online billing services that were often flawed and had terrible customer support.
I LOVE the ease of Therabill and the excellent support I receive if I ever have a question or issue. Which is very infrequent due to the detailed FAQ section. I really appreciate that the site is always changing and expanding to meet our needs. I know a lot of care and work are put in to maintaining it's success.
This site has everything I could ask for in a billing system and so much more. I can get my billing done in a matter or minutes. I recommend Therabill to anyone who is doing their own billing or as a company. It is well worth the small monthly fee!

Avantages :

Great customer support, Very detailed program, meets all my needs, love the section where we can send our bills back to the invoicing area, Fast turn around with payments from ins. companies, I like being able to re-activate clients if I need to, the recurring clients section in a must, automatic insurance card from the state is very helpful.

Inconvénients :

I would say I do not use all the features on the site but that is only because I don't need them at this point. I don't add new clients that often but always stumble over doing so. The ins. card name (not the company but what to "call it?") is one I never seem to know what to do with. It always works out somehow but think it could be a bit more clear.

Réponse de l'équipe de WebPT

il y a 12 ans

Hi Meg, I agree with the what you say about the "credit card title". I am going to make the credit card title a non-required field soon. However, here is a brief explanation of what it is. It is really just a way for you to title the insurance card in any way you want. Think of it is a free style note. The title is displayed to you when you go to create an insurance claim, therefore, you can put anything in it that will help you at that point. The main reason behind it is because sometimes an insurance company may accept electronic claims through a third party (with a different name). For example, the insurance company name on the physical insurance card you receive from the client might be "Acme Insurance". But they accept claims through "XYZ Corporation". You would have to choose XYZ Corporation as the insurance company (who to route the claim to), but you could title it "XZY Corporation" to match what is on the insurance card.