Description de ClinicSource
ClinicSource fournit un système de gestion de cabinet médical et d'EMR (dossier médical informatisé) en ligne entièrement intégré pour les cabinets thérapeutiques de toutes tailles. ClinicSource vous aide à passer plus de temps auprès de vos patients et moins de temps sur vos tâches administratives. Des milliers de thérapeutes à l'échelle nationale tirent parti de ce logiciel web facile à utiliser qui permet aux prestataires de soins de rationaliser et de regrouper l'ensemble de leur planification, de leur documentation et de leur facturation dans un seul système. ClinicSource est conforme à la loi HIPAA et certifié ONC-ACB.
Qui utilise ClinicSource ?
Orthophonistes, ergothérapeutes, physiothérapeutes, prestataires de services en santé mentale, thérapeutes en analyse appliquée du comportement et administrateurs cliniques servant des patients adultes et enfants dans des cabinets thérapeutiques de toutes tailles.
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Great Software for Private Medical Practices
Commentaires : ClinicSource offers organization to any medical practice. It provides video and documented tutorials to make training easier for new employees.
ClinicSource is great for maintaining patients' personal info, medical records, insurance, billing, and payment information. ClinicSource gives you the ability to create accounts for the doctor and administrator. The administrator is able to schedule appointments, alerts, and notes according to the doctor needs. You can link Clinicsource to an email or phone to obtain alerts.
Unable to obtain deleted patient information through customer service. Therefore, click "SAVE" in each thread to ensure information is saved.
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A must have software for practice management
I love the color coding used for the type of appointment. (i.e. evaluation, therapy, etc.) It helps keep our patients organized as well, and clinicians know what their schedule is going to look like at a glance. I also love that it is very intuitive and easy to navigate for entering patients, insurance, physicians, etc. The fact you can create your own templates is nice too and helps things run efficiently.
I really dislike that a document cannot be edited once it is signed. I understand the reasoning behind it so none of the information can be tampered with, but often times people make mistakes even if they have read it over and over again. It is frustrating to have to take the extra step of creating an amendment to explain the change rather than just edit the original. I think there should be a one-time option at least to edit a document following a signature and then it lock after that. I also wish that there was a way to scan a document like an intake form or insurance care and Clinic Source take the information and enter it in the correct fields to decrease the time entering patient information. Not sure if that is possible but it would be amazing for sure to so many practices.
Commentaires : Over the past 2 years of using clinicsource I have found more positives than negatives
Clinicsource is fairly used friendly. I enjoy the options for customization along with billing options right on the main app.
Sometimes it is finicky and runs very slowly.
ero Stars: Broken Promises and Frustrating Experience with Clinicsource
Commentaires : My experience with Clinicsource has been nothing short of a nightmare. Their promises of a user-friendly platform and seamless communication between clients and therapists were nothing but empty words.From the very beginning, it was evident that their platform was far from user-friendly. Instead of providing an easy access portal for communication, it demanded hours of training just to navigate basic features. The customer service, supposedly there to assist with setting up profiles, was shockingly untrained. Their representatives were often unable to answer simple questions about the program's functionality, frequently resorting to passing the buck to others who never bothered to call back.Nearly a year later, I find myself still unable to use their product effectively. I'm left with the bitter taste of money wasted on empty assurances and a program that has done nothing
I had the misfortune of signing up for Clinicsource with high hopes of a user-friendly platform that would seamlessly connect clients and therapists. It quickly became apparent that their promises were nothing but empty words.The platform's complexity was baffling. Hours of training were required just to navigate its convoluted interface. Customer service, supposed to aid in profile setup, was a complete letdown. Their representatives were shockingly untrained, often admitting they couldn't answer basic questions and promising callbacks that never materialized.Even after the excruciating training, crucial parts of the platform remained inaccessible for nearly 6 months. Numerous requests for help went unanswered, leaving me in the dark. It seems Clinicsource is only efficient at sending payment reminders, yet abysmal at fixing their own technical problems.And the icing on the cake? A contractual commitment that binds me to their woeful service for a year. When I realized the platform was a mismatch within two weeks, they cruelly reminded me of the contract, denying me an exit. I am trapped in a year-long nightmare, throwing money down the drain for a system that delivers on none of its promises.
I cannot express how utterly disappointed I am with my experience using Clinicsource. Their claims of a user-friendly platform and a seamless communication portal for clients and therapists were nothing but false promises.Clinicsource, your platform is a hollow shell of what you claimed it to be. I urge anyone considering their services to steer clear. My business suffered, my trust was shattered, and my money was squandered on false assurances. A year later, I am still shackled to a platform that has rendered itself utterly useless to me.
Réponse de l'équipe de ClinicSource
il y a 3 mois
We deeply regret to hear about your frustrating experience with ClinicSource, and we sincerely apologize for the inconvenience you've encountered. Our team genuinely strives to provide a user-friendly platform with effective customer support, and it's disheartening to learn that we fell short of your expectations. Unfortunately, this feedback was posted anonymously, as it makes it challenging for us to identify and address specific concerns effectively. However, your feedback regarding the platform's complexity and difficulties in navigating it is duly noted. Regarding your concern about access to the video library, we acknowledge that this issue should not have arisen. We are committed to resolving this matter promptly. About the contract, we understand your frustration. It's essential to clarify that our contracts are in place to ensure the continuity of services for all our clients. However, we value your feedback, and we're willing to explore potential solutions to address your specific situation. We genuinely appreciate your patience and are dedicated to improving our services. We encourage you to get in touch with our customer service team to discuss your concerns further so that we can work together toward a resolution that meets your needs. Your satisfaction is of utmost importance to us, and we're committed to making things right. (888-215-4527)
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Commentaires : Overall experience is outstanding-- not because of the product, but because of the customer services. Responses to questions are always quick, and they are well explained. Most recently I interacted with [SENSITIVE CONTENT HIDDEN]... he was fantastic. His responses were easy to understand, and he was very personable. A good product is important, but customer service wins clients!
The product is easy to use... if a mistake is made, it seems easy to correct-- not permanent.
Integration was easy. If anything could be changed, it would be cool to offer some sort of teletherapy platform within Clinic Source. The platform would offer games and programs that families and therapists could log in to, and have teletherapy sessions with all e-materials loaded into CS.