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Description de Comm100 Live Chat

La plateforme d'engagement numérique Comm100 dynamise les interactions en temps réel sur le web, les mobiles et les messageries. Les entreprises peuvent donc facilement répondre aux questions, résoudre les problèmes et maintenir la satisfaction des clients. Des actions de marketing et de vente de première ligne aux services et supports continus, Comm100 propose de grandes expériences numériques qui génèrent des revenus sans augmenter les coûts. Des entreprises comme HP, Advanced Auto Parts et Veridian Credit Union ou encore l'université Stanford utilisent Comm100 pour dépasser les attentes des clients chaque jour.

Qui utilise Comm100 Live Chat ?

Les entreprises qui ont besoin de résoudre des problèmes et satisfaire les clients de la manière la plus efficace et rentable possible.

Comm100 Live Chat Logiciel - 1
Comm100 Live Chat Logiciel - 2
Comm100 Live Chat Logiciel - 3
Comm100 Live Chat Logiciel - 4

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Avis sur Comm100 Live Chat

Note moyenne

Note globale
4,7
Facilité d'utilisation
4,7
Service client
4,6
Fonctionnalités
4,5
Rapport qualité-prix
4,4

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
75%
4
24%
2
1%
1
1%
Drew
Drew
Customer Solutions Engineer, Team Lead (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now

5,0 il y a 6 ans

Commentaires : Easy interaction with customers.

Avantages :

Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session.

Inconvénients :

When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app.

Réponse de l'équipe de Comm100 Network Corporation

il y a 6 ans

Hi Drew, thank you for taking time to leave us detailed comments. Glad to hear that you find our live chat product easy to use. Regarding the troubleshooting tools, may I know what kind of tools you'd like to have and the issues you run into? It would be great if you could contact our support team for suggestions and for troubleshooting. They can be reached at support@comm100.com, or you can chat with us online. For monitoring chats on the mobile app, we'll send it to our product team as feedback for future improvement. Thank you.

Chris
CTO (R.-U.)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées précédemment :

Everything you could want from a live chat system and more...

5,0 il y a 4 ans

Commentaires : The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free.

Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future.

Avantages :

Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100. We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end. The system is easy it use and fluid from both agent and customer's perspective. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API.

Inconvénients :

In our experience we have come across nothing negative. There have been features that didn't exist or work for our particular use case in the beginning but Comm100 do not shy away from addressing customer needs and many development requests we've made have been considered and deployed to the platform.

Karim
association president (Turquie)
Services d'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Comm100 didn't care about our data

1,0 il y a 5 ans

Commentaires : The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down

Avantages :

nothing any more - I have to fill the box with this other blurb just to reach the minimum character count

Inconvénients :

the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business

Réponse de l'équipe de Comm100 Network Corporation

il y a 4 ans

Hi Karim, There may have been a misunderstanding here. Before discontinuing our User and Contact products, we ran a multi-month notification campaign and sent many emails to administrators. Users of the product were advised to download their data in advance of the close date. That being said, we are truly sorry for any inconvenience this caused you, and would like to offer you and your team 3 months of Comm100 for free. If you are interested, or need more help from us, please chat with us on our website.

Rob
WFM Phone Routing Coordinator (É.-U.)
Vente au détail, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Comm100 has good pricing and functionality

5,0 il y a 4 ans

Commentaires : Good customer service, good team, excellent follow through and easy to launch

Avantages :

The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer

Inconvénients :

The reporting is very lacking. Splitting out agents can be challenging. We normally will download to excel and apply pivot tables to get the information we need. It would be nice to have a click and go option within the application though

Glenn
President (É.-U.)
Fabrication électrique/électronique, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Online Chat Services

5,0 il y a 5 ans

Commentaires : Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here!

Avantages :

Very easy to use. I think web visitors have an expectation that companies have an online chat service. Comm100 does just that. One of the nice features is that it is not a bot. A real human interacts with the customer.

Inconvénients :

Really can't think of anything. Support is good. Product does what it is supposed to do. Good company. Only concern is that many CRMs are beginning to provide chat as a free benefit. Thought about changing, however I know I can trust Comm100.