--- description: Alloy Navigator : qu'en pensent les utilisateurs ? Lisez les avis clients sur Alloy Navigator, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Alloy Navigator - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Outils ITSM](/directory/30676/itsm/software) > [Alloy Navigator](/software/108129/alloy-navigator) # Alloy Navigator Canonical: https://www.capterra.fr/software/108129/alloy-navigator Page : 1/4\ Suivant: [Page suivante](https://www.capterra.fr/software/108129/alloy-navigator?page=2) > Alloy Navigator est une solution réelle superbement conçue pour des clients réels, construite par des informaticiens réels comme vous. > > Conclusion : 67 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Alloy Navigator ? Petites, moyennes et grandes entreprises de tous les secteurs cherchant une solution globale accompagnée d'un puissant système d'automatisation de processus, d'une intégration tierce et d'une API flexible. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 67 Avis | | Simplicité d’utilisation | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Alloy Software - **Entreprise fondée en**: 2002 ## Contexte commercial - **Prix à partir de**: 19,00 $US - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Accès et contrôle à distance - Accès mobile - Alertes/Notifications - Alerts/Escalation - Asset Lifecycle Management - Barcode/Ticket Scanning - Communication multicanal - Contrôles/Permissions d'accès - Emplacements multiples - Enquêtes et feedback - Gestion de contenu - Gestion de la base de connaissances - Gestion de la configuration - Gestion des accords de service - Gestion des affectations - Gestion des audits - Gestion des billets - Gestion des calendriers - Gestion des capacités - Gestion des changements - Gestion des connaissances - Gestion des flux de travail - Gestion des incidents - Gestion des ordres de travail - Gestion des problèmes - Gestion des problèmes - Gestion des stocks - Gestion des stocks - Gestion des tâches - Gestion des versions - Inventaire des licences - Mesure des performances - Mise en forme de texte - Outils de collaboration - Planification de la maintenance - Planification des changements - Portail libre-service - Rapports et statistiques - Rapports informatiques - Real-Time Monitoring - Real-Time Notifications - Recherche en texte intégral - Suivi de la conformité - Suivi des activités - Suivi des ressources - Suivi des ressources informatiques - Suivi des statuts - Support client - Tableau de bord - Workflow d'approbation ... et 31 fonctionnalités supplémentaires ## Intégrations (20 au total) - Auth0 - BeyondTrust Remote Support - Google Calendar - LogMeIn Rescue - Microsoft 365 - Microsoft Azure - Microsoft Entra ID - Microsoft Excel - Microsoft Intune - Microsoft Outlook - Microsoft Teams - Microsoft Word - Okta - OneLogin - OpsGenie ... et 5 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Outils ITSM](https://www.capterra.fr/directory/30676/itsm/software) ## Catégories connexes - [Outils ITSM](https://www.capterra.fr/directory/30676/itsm/software) - [Logiciels helpdesk](https://www.capterra.fr/directory/30008/help-desk/software) - [Logiciels de gestion des ressources informatiques](https://www.capterra.fr/directory/30077/it-asset-management/software) - [Outils de Knowledge Management](https://www.capterra.fr/directory/30094/knowledge-management/software) - [Logiciels de gestion des services informatiques](https://www.capterra.fr/directory/30672/it-service/software) ## Logiciels similaires 1. [Freshservice](https://www.capterra.fr/software/132997/freshservice) — 4.6/5 (791 reviews) 2. [Zendesk Suite](https://www.capterra.fr/software/164283/zendesk) — 4.4/5 (4090 reviews) 3. [Freshdesk](https://www.capterra.fr/software/124981/freshdesk) — 4.5/5 (3470 reviews) 4. [Milvus](https://www.capterra.fr/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.fr/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Avis ### "Game-changing system for Equipment and Property tracking" — 5.0/5 > **Beth** | *16 novembre 2023* | Psychologie | Taux de recommandation : 10.0/10 > > **Avantages**: The customization ability of Alloy is very impressive. We have not found anything that we have not been able to change so that it suits our needs. We are not even currently using Alloy to its fullest capacity yet and it has transformed workflows. Being able to track property and equipment to remote employees within the different categories is so helpful. I appreciate the flexibility of the system, once you learn the different levels of details it contains. The customer support is fantastic and really responsive. The training we received saved so many missteps when we were setting up the system. I really felt prepared to go live. Of course, we have made changes since startup as we realized different views or categorizations of items would work better, and the system makes it easy to adjust. My favorite section is the Consumables section. I am finding more and more ways to use this section. I feel that once we integrate purchasing into our Alloy workflow, our data will be so invaluable. > > **Inconvénients**: The only real problem I've found so far is that the Inventory Items and the Equipment Lending Library don't sync. This has been a little limiting, but the support team is working to correct that so I anticipate no problems in the future. There is a big learning curve with Alloy if you have not worked with a similar system. If you are new to Asset tracking systems, I highly recommend taking advantage of the training sessions. They are very in-depth and will prepare you well. Some of the categorizations required with Category and Type are a little redundant. Especially in the Consumable Products section. It took me several tries to figure out the best way to input these items to make them work for us. > > Overall, I'm extremely pleased with Alloy Navigator and our experience so far. This system is going to facilitate our future growth. It has already saved us time and prevented property loss. Once we have it fully integrated into our workflows and are using all features, it will be indispensable to daily work life. ----- ### "A helpdesk system that checks all the boxes for us." — 5.0/5 > **Trevor** | *11 août 2026* | Impression | Taux de recommandation : 10.0/10 > > **Avantages**: They offer both on-prem and cloud version. We prefer the on-prem due to the potential for sensitive customer data. The user interface is intuitive and easy to learn. Tickets are easy to manage due to the various custom filters that can be created. This makes it easy for me to track my employees' workloads and progress. Our customers like that they can respond to emails or use a portal to track their help requests. Alloy support also takes feature requests that they prioritize and implement in future releases. The support team is very responsive and has always resolved my issues in a timely manner. > > **Inconvénients**: Software licenses can be assigned to people or devices. We spend most of our time on the computers screen in Alloy and every computer is assigned to a person. From this screen I can easily see what software is assigned to the computer, but not the person. I can navigate off computers to persons and see their assigned software, but it would be nice to see everything under computers and conversely, it would be nice to see assigned software for the computers assigned to the person when viewing the persons module. I understand why this is a challenge programmatically, but it would be very helpful if they could do it. The overall GUI often uses a table like view to see data. I wish the columns could be manually sized to fit the screen better. For example, the ticket column is quite wide leaving whitespace that could be better used to display more in the Summary/detail column. > > Alloy has become a critical part in helping us manage tickets, inventory (PCs, servers, switches, firewalls, printers, copiers, and other peripherals), software, knowledge base articles and more. Much like email, browser tabs and MS Teams, Alloy Navigator is an application that I have open from the beginning of my day, until the end. I use it to prioritize my day and my technicians' days. We keep it current because the updates are easy and often include great new features. ----- ### "Mon avis sur Alloy Navigator" — 3.0/5 > **Enzo** | *30 septembre 2024* | Matériel informatique | Taux de recommandation : 7.0/10 > > **Avantages**: J'ai apprécié la polyvalence d'Alloy Navigator pour la gestion des services informatiques. Il offre une combinaison optimale de gestion des actifs, d'assistance technique et d'automatisation des flux de travail, le tout sur une seule plateforme, facilitant ainsi la gestion efficace des processus informatiques. > > **Inconvénients**: L'interface peut paraître désuète et un peu lourde. Il faut un certain temps pour s'y habituer, et les options de personnalisation pourraient être plus flexibles. > > Globalement, Alloy Navigator est un outil performant pour la gestion informatique. Riche en fonctionnalités et fiable, il manque toutefois de modernité et de maniabilité pour l'interface utilisateur. ----- ### "Alloy Navigator: Help Desk Lifesaver" — 5.0/5 > **Nick** | *13 août 2026* | Impression | Taux de recommandation : 8.0/10 > > **Avantages**: Alloy Navigator makes it easy to organize and prioritize our help desk tickets and ensures the work gets done. It also has also simplified our inventory management. > > **Inconvénients**: Some customizability tweaks would be helpful in the future. Some areas of the interface (such as tickets) are unable to be adjusted. Being able to resize columns in this are would be beneficial. > > Overall, I enjoy using Alloy Navigator and I use it every day for my job. I would recommend this product to businesses looking to improve their IT infrastructure. ----- ### "Très bonne application. Je la recommande." — 5.0/5 > **Janet** | *21 mai 2025* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: Cela nous permet de tenir un inventaire à jour avec toutes les informations financières et de capturer les équipements en service. > > **Inconvénients**: Les rapports ne sont pas aussi performants que je le souhaiterais. Nous aimerions pouvoir disposer de davantage de rapports personnalisés pour notre service. > > L'application est très facile à utiliser et à naviguer. L'équipe d'assistance d'Alloy est exceptionnelle, ce qui a rendu notre expérience très positive. ----- Page : 1/4\ Suivant: [Page suivante](https://www.capterra.fr/software/108129/alloy-navigator?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/108129/alloy-navigator) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées