15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

Description de ServiceMax

En cette nouvelle ère de mobilité et de connectivité, ServiceMax de GE Digital est une solution leader dans le domaine de la gestion de la maintenance sur site, idéale pour les entreprises de plus de 100 techniciens. Ils optimisent les interventions de bout en bout, y compris l'optimisation de la main d'œuvre, la planification et l'expédition avancées, la logistique des pièces, l'inventaire et le dépôt de réparation, les droits de base installés et la collaboration sociale afin d'aider leurs clients ayant plus de 100 techniciens à offrir un service impeccable sur le terrain.

Qui utilise ServiceMax ?

ServiceMax compte plus de 400 clients à travers le monde dans plus de 15 secteurs d'activité différents. Des entreprises de toutes tailles utilisent ServiceMax pour perfectionner les interventions, accroître les revenus et la croissance et satisfaire leurs clients.

ServiceMax Logiciel - 1
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ServiceMax ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

ServiceMax

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Aucune fonctionnalité n'a été évaluée par les utilisateurs de ce logiciel.

Avis sur ServiceMax

Note moyenne

Note globale
4,2
Facilité d'utilisation
4,0
Service client
4,1
Fonctionnalités
4,1
Rapport qualité-prix
3,7

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
37%
4
49%
3
12%
1
2%
Jill
Jill
Salesforce Businesses Analyst II (É.-U.)
Utilisateur LinkedIn vérifié
Biotechnologie, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Perfect for our Field Service Engineers

5,0 il y a 6 ans

Avantages :

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.

Inconvénients :

If you do not elect to purchase the premium support level package, you get the standard M-F 8-5 pm support. Poses challenges frequently. Be prepared to perform upgrades very routinely. You will fall out of the support window if you are not within a certain number of versions of the current.

Casey
Technical Manager / Software Quality (É.-U.)
Appareils médicaux, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ServiceMax Review

5,0 il y a 5 ans

Commentaires : I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with. Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians. These Tools require calibration on a specific intervals and using a tool outside of its calibration expiration is a a regulatory concern. Before, this tracking was done manually via a spreadsheet and audits on this process were poor. I was able to build custom objects in Salesforce and then leverage ServiceMax to create the functionality that allows our Service Center to easily manage the Tool Calibration process and improve regulatory compliance. This included automatic notifications when tools were due for calibration, when tools ship to and from our Service Center and the ability for Technicians to view, receive and ship Service tools from the ServiceMax mobile application.

Avantages :

Overall the software does what its intended to do. It allows our Field Service Technicians better visibility to their workload and a one stop shop for completing service reports, ordering spare parts, visibility for upcoming preventive maintenance visits, a heads up on instrument technical updates, etc. It also provides dispatchers and Service Managers with the information necessary to realign jobs and stay on top of the day to day. From a support standpoint, I find the system is fairly easy to learn and setup. There is a learning curve to getting started but the documentation is great and the SM community is fantastic.

Inconvénients :

ServiceMax configuration needs some type of versioning or configuration tracking. It also needs an audit trail of who changed what and when. May times I go behind someone and have issues to find out what they may have changed inside of an SFM. The Preventive Maintenance plans and triggering PM Work Orders process seems like it could be simplified a bit. There seems to be a lot going on and it makes the overall process a little complicated.

Frankie
O&M Regional Manager (É.-U.)
, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Service Max add on for Salesforce seems to be a Lambrghini, but it takes a multitude of engineers.

3,0 il y a 7 ans

Commentaires : Exercise the brain cells and learn a another programming platform.

Avantages :

It has a plethora of useful gadgets and toys and seems to be a cradle to grave solution once you have the programmers behind you to help.

Inconvénients :

Difficult to program, Although it keeps all service tickets, There is no real way to see all the files that are attached to the Work Orders. As a maintenance department, legacy data easily accessible is what is needed for techs when they roll onto a job and equipment.

Greg
Salesforce Owner (R.-U.)
, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Ran the service business quite nicely

4,0 il y a 5 ans

Commentaires : All in all its a good product. But when it comes to trying to back out or remove the package from Salesforce it's not a straight forward one click uninstall.

Avantages :

Although a little time consuming, once the set up is complete. The 'SFM' driven process flow means the users will be able to complete the required information not just in a service flow, but any that the business requires. Worked very well with some employees who were forgetting certain entry points or attempting to skip points in the process.

Inconvénients :

The only real negative point to Servicemax is the resource hunger. The package when installed in Salesforce seems to take up a large amount t of space, and the custom code delivered in our implementation (by Servicemax or their trusted partners) was not the best commented so it was difficult for a programming novice to amend for code coverage purposes.

Shelby
QA & Environmental manager (R.-U.)
Produits pharmaceutiques, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ServiceMax fair review

5,0 il y a 5 mois

Avantages :

I have used servicemax daily for years. We integrated service max with Salesforce and this works well. Used for the field management and dispatch of work orders to national engineers, the system works wellIt is easy to train to new staff and has a good and simple layout.

Inconvénients :

We had multiple issues with the dispatch console which have led to periods of downtime