ConnectWise Manage

ConnectWise Manage

par ConnectWise

Qui utilise ConnectWise Manage ?

Conçu pour les entreprises qui vendent, entretiennent et prennent en charge des technologies, notamment les prestataires d'infogérance, les fournisseurs de services de cloud computing, les revendeurs de produits à valeur ajoutée ainsi que les services d'impression gérés et de VoIP.

Description de ConnectWise Manage

Contrôler votre entreprise, c'est comprendre où va l'argent. ConnectWise met les données financières importantes à portée de main plutôt que sous clé. Du devis à la facturation, l'éditeur facilite les paiements grâce aux fonctionnalités de facturation entièrement automatisées de ConnectWise. Grâce à l'automatisation, tout l'historique des services est suivi et les factures sont envoyées à temps avec un niveau de détail que les clients apprécient.

Informations sur ConnectWise Manage

ConnectWise

http://www.connectwise.com

Fondé en 1982

Prix de ConnectWise Manage

ConnectWise Manage n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.

Spotlight_media_placeholder

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Installation (Windows)

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

ConnectWise Manage - Fonctionnalités

Logiciels d'infogérance
Accès à distance
Assistance téléphonique
CRM
Facturation
Gestion de projets
Gestion des correctifs
Gestion des problèmes
Messagerie instantanée
Planification
Sauvegarde et récupération
Tableau de bord
CRM
Facturation
Gestion de projets
Gestion des devis
Gestion des documents
Gestion des portefeuilles
Gestion des ressources
Génération d'offres
Outils de collaboration
Portail client
Suivi du temps et des dépenses
Catalogue de services
Gestion des billets
Gestion des connaissances
Gestion des contrats
Gestion des incidents
Gestion des ressources informatiques
Gestion des versions
Portail libre-service
Rapports de service
Accès et contrôle à distance
Audit des problèmes
Contrôles/Permissions d'accès
Gestion de la conformité
Gestion des capacités
Gestion des correctifs
Gestion des licences
Gestion des stocks
Planification de la maintenance
Alertes et remontée des problèmes
Chat en temps réel
Communication multicanal
Gestion de la base de connaissances
Gestion des accords de service
Gestion des billets
Gestion des ressources informatiques
Intégration des e-mails
Monitoring réseau
Portail libre-service
Routage automatisé
Stockage de documents
Stratégie de marque personnalisable
Suivi des interactions
Gestion de la configuration
Gestion de la disponibilité
Gestion de projets
Gestion des changements
Gestion des contrats/licences
Gestion des incidents
Gestion des problèmes
Gestion des versions et du déploiement
Portail libre-service
Suivi des ressources

Avis sur ConnectWise Manage

Afficher 5 avis sur 181

Note globale
4,1/5
Facilité d'utilisation
3,6/5
Service client
3,9/5
Fonctionnalités
4,1/5
Rapport qualité-prix
3,9/5
Michael W.
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 29/06/2016

"Long time ConnectWise user still loves ConnectWise"

Commentaires: I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user. QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate. Connectwise will try to sell you, quosal, connectwise, labtech. Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks. I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.

Avantages: Mobile iPhone app is A W E S O M E !!!
Your clients can use the customer portal
Constant Updates
Feature request bidding system.
24 hour support
online training videos
Application blueprints, telling you which modules interact with other modules.
Handles complicated and compounded agreements. If you can sell it, ConnectWise can do it.
QuickBooks integration is seamless. if you create a product in ConnectWise it will automatically create the product in QuickBooks when it syncs.
Mark invoices as paid in QuickBooks and sync to ConnectWise.
They are the biggest, so they integrate with everybody.
Go to a big IT conference and ask how many people use ConnectWise. The majority can't be wrong.

Inconvénients: It can be overwhelming for small companies
The north american cloud can be slow sometimes, they know about it, they are rewriting the program so it operates faster but it's a big project. so they release bits and pieces at a time (weekly)
If it isn't in ConnectWise it didn't happen, yeah it adds a bunch of work to your day. Junk in junk out.
Each user needs their own account.
don't buy the on-premise edition, you won't be able to keep up with the updates.
They update so frequently I have to update my QuoteWerks frequently,

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 29/06/2016
Utilisateur vérifié
System Administrator
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 28/08/2019

"Good Ticketing System for MSP and IT companies"

Commentaires: I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.

Avantages: There are a lot of features on this platform that would be of interest to MSP's. The time entry, calendar ease, global search. Asset and configuration and contact addition is great.

Inconvénients: One thing i strongly dislike about Manage is that you can't add rich text to the ticket entries not drop images which make things easier for tech just picking up on tickets.

  • Provenance de l'utilisateur 
  • Publié le 28/08/2019
James D.
CEO
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 28/05/2020

"The Perfect MSP Management Software"

Commentaires: I have seen a lot of MSPs struggle to manage time and costs. ConnectWise Manage can do all of this and much more. It was really nice to have one place where we could grab almost all of the info we needed for a given client or project. It can be overwhelming at first. Just stick with it.

Avantages: Time tracking with ConnectWise Manage is wonderful. It's very intuitive and allows for powerful job costing. The software allows for simple project management and greatly enhances project workflow. The tabbed GUI (very similar to a web browser) made it very easy to switch between the necessary boards and views to get the info I needed.

Inconvénients: I'm not a huge fan of how the discussions flow in the GUI. It feels clumsy and I never really had a clear understanding of what the client would see when I messaged them.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 28/05/2020
Michael H.
President
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    3/5
  • Support client
    1/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 15/05/2020

"ConnectWise is a horrible company and has mediocre products"

Commentaires: Regretable. I regret spending $1600/mo for 3 years on a product that was NOT worth it. I went from spending $300/mo to $1600/mo for a lesser product. Locked into an inferior product by a deceitful sales team.

Avantages: ConnectWise Manage has a wide birth of functionality. It has 80% of what an MSP needs to manage its service offering. We used the product for 3 years. We used it for ticketing, project management, product inventory, lead tracking, marketing, and client communications. The product's maturity lead us to use many integrations with other services and products.

Inconvénients: It's so hard to pick just one thing that I liked least. The company itself was my biggest issue. The sales team had no sense of ethics and resorted to lying in order to make a sale.
If ignoring the deplorable ethics of the company, the product itself has innumerable flaws. The one thing we could not get past was our struggle to regain the efficiency we had prior to using ConnectWise Manage. We took an 30% efficiency hit using ConnectWise Manage. Previously we used MaxFocus Service Desk, and since moving away from ConnectWise we use SolarWinds MSP Manager. We immediately regained our lost efficiency and have maintained it for the past 6 months.
ConnectWise Manage had great automation, but the number of clicks and manual steps required to take advantage of it were not worth it.

  • Provenance de l'utilisateur 
  • Publié le 15/05/2020
Michelle D.
Purchasing manager
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    2/5
  • Support client
    1/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 06/05/2020

"Good but needs work "

Commentaires: It is fair it def needs work and live customer support over the phone.

Avantages: Fairy easy to learn and some
Features are great like service board and scheduling.
I like the ability to send my PO’s directly from the software.

Inconvénients: Purchasing tab needs major work. You can have several back to back chats with support about the same issue and explain it the same way yet each time you get a completely different answer from each agent

  • Provenance de l'utilisateur 
  • Publié le 06/05/2020