--- description: ConnectWise PSA : qu'en pensent les utilisateurs ? Lisez les avis clients sur ConnectWise PSA, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise PSA - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de PSA (Professional Services Automation)](/directory/16/professional-services-automation/software) > [ConnectWise PSA](/software/107931/connectwise-manage) # ConnectWise PSA Canonical: https://www.capterra.fr/software/107931/connectwise-manage Page : 1/12\ Suivant: [Page suivante](https://www.capterra.fr/software/107931/connectwise-manage?page=2) > ConnectWise réduit les erreurs d'inattention en générant des factures automatisées. Réduisez le temps de facturation à seulement quelques minutes \! > > Conclusion : 280 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ConnectWise PSA ? Conçu pour les entreprises qui vendent, entretiennent et prennent en charge des technologies, notamment les prestataires d'infogérance, les fournisseurs de services de cloud computing, les revendeurs de produits à valeur ajoutée ainsi que les services d'impression gérés et de VoIP. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 280 Avis | | Simplicité d’utilisation | 3.7/5 | D'après l'ensemble des avis | | Support client | 3.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ConnectWise - **Pays**: Tampa, É.-U. - **Entreprise fondée en**: 1982 ## Contexte commercial - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Belgique, Canada, Irlande, Luxembourg, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, États-Unis ## Fonctionnalités - Accès et contrôle à distance - Alertes/Notifications - Alerts/Escalation - Audit des problèmes - Base de données de clients - CRM - Catalogue de services - Comptabilité - Contrôles/Permissions d'accès - Définition des priorités - Facturation - Gestion de la configuration - Gestion de projets - Gestion des accords de service - Gestion des billets - Gestion des capacités - Gestion des changements - Gestion des connaissances - Gestion des contrats/licences - Gestion des correctifs - Gestion des documents - Gestion des flux de travail - Gestion des problèmes - Gestion des problèmes - Gestion des ressources - Gestion des stocks - Gestion des tickets de support - Gestion des tâches - Mesure des performances - Outils de collaboration - Planification - Planification de la maintenance - Portail libre-service - Rapports et analyses - Rapports et statistiques - Rapports informatiques - Real-Time Notifications - Routage automatisé - Sauvegarde et récupération - Suivi des ressources - Suivi des ressources informatiques - Suivi du temps et des dépenses - Surveillance et gestion à distance - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (62 au total) - Acronis Cyber Protect Cloud - AlertOps - Asset Panda - Auvik - Avalara - AvePoint - Bedrock Data - Bitdefender Antivirus Plus - BrightGauge - Cavelo Attack Surface Management - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - ConnectWise RMM ... et 47 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de PSA (Professional Services Automation)](https://www.capterra.fr/directory/16/professional-services-automation/software) ## Catégories connexes - [Logiciels de PSA (Professional Services Automation)](https://www.capterra.fr/directory/16/professional-services-automation/software) - [Logiciels de gestion de parc informatique](https://www.capterra.fr/directory/10001/it-management/software) - [Logiciels helpdesk](https://www.capterra.fr/directory/30008/help-desk/software) - [Logiciels de gestion des services informatiques](https://www.capterra.fr/directory/30672/it-service/software) - [Outils ITSM](https://www.capterra.fr/directory/30676/itsm/software) ## Logiciels similaires 1. [NinjaOne](https://www.capterra.fr/software/165889/ninjaone) — 4.7/5 (296 reviews) 2. [N-central](https://www.capterra.fr/software/13803/n-central) — 4.2/5 (253 reviews) 3. [N-sight RMM](https://www.capterra.fr/software/163344/n-sight) — 4.3/5 (201 reviews) 4. [IT Glue](https://www.capterra.fr/software/170401/itglue) — 4.6/5 (342 reviews) 5. [Syncro](https://www.capterra.fr/software/207618/syncro) — 4.6/5 (149 reviews) ## Avis ### "ConnectWise PSA "Quite the Tool"" — 4.0/5 > **Walt** | *5 août 2025* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: Range of Coverage. It supports the ability to manage a number of categories to create a thorough baseline as a CRM tool. > > **Inconvénients**: Redundant submission of same data. It seemed as though it was necessary to submit the same inforamtion a number of times. > > Relatively easy to navigate and submit information. Some questions were not self explanatory and the content requested was not always intuitive. ----- ### "CW PSA is the gold standard" — 5.0/5 > **Joshua** | *11 juin 2025* | Informatique et sécurité réseau | Taux de recommandation : 8.0/10 > > **Avantages**: It's a great tool for any Technology Services organization. Workflows can do a lot, aligns to ITIL, can be built in a flexible way to support the needs of the business. > > **Inconvénients**: Workflows do have their own limitations and it requires some foundational knowledge of the system before setup. SLA's only being tied to agreements instead of boards can be a constraint > > Overall I have a positive experience with the tool. It's been the standard for MSPs for years and there's a reason for that. ----- ### "Outdated and complicated configuration but reliable" — 3.0/5 > **Andrew** | *7 mai 2025* | Services et technologies de l'information | Taux de recommandation : 6.0/10 > > **Avantages**: It is extremely powerful and can do just about anything you need out of a PSA. It does just work once it is setup and everything integrates with it. > > **Inconvénients**: complicated and outdated. It does not feel like a modern platform. there are aspects like pods that you can't control granularly on tickets. > > overall it just works and has what we need. we can rely on it to function day in and day out. It may be a bit complicated and clunky to configure but reliability of it functioning is there. ----- ### "Great PSA system is you take the time to set it up according to your needs" — 5.0/5 > **David** | *29 mai 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Very complete ticketing system with integrations to all the major vendors in the space. Lots of customization and automation options. You can set boards, tickets and projects up exactly as needed. > > **Inconvénients**: The layout is stuck in the 90's. It is being revamped in the Connectwise ASIO Platform, but that layout, while more modern, seems to be more suited for mobile devices and tablets. Way too much whitespace all over and information density is not there on the new version like the old one.. > > It is a very customizable system, which is probably its biggest strength and why new people also get scared away. Anything you want to do as a mature company is present in the system, but all options can be scary at first. But in more than quadrupling the size of the company, it has always kept up with our needs and different ways of doing billing, invoicing and integrating vendors. ----- ### "ConnectWise PSA does many things well, but definitely could be better\!" — 4.0/5 > **Travis** | *29 mai 2025* | Télécommunications | Taux de recommandation : 7.0/10 > > **Avantages**: Automation with ConnectWise is pretty amazing compared to the PSA that we came from. The Service Desk/Dispatch Portal are very flexible and customizable to each users preferences/job role. > > **Inconvénients**: Inventory with ConnectWise is cumbersome and does not work well with our business model. We came from TigerpawOne, which actually did inventory well so it was a bit of a let down after moving to the CW PSA platform. > > For the most part, ConnectWise PSA does many things well. I like being able to have multiple service boards and the integrations with 3rd party software is very nice. ----- Page : 1/12\ Suivant: [Page suivante](https://www.capterra.fr/software/107931/connectwise-manage?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/107931/connectwise-manage) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées