---
description: Assembled AI : qu'en pensent les utilisateurs ? Lisez les avis clients sur Assembled AI, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Assembled AI - Avis, notes, prix et abonnements - Capterra France 2026
---

Breadcrumb: [Accueil](/) > [Logiciels d'IA générative](/directory/34155/generative-ai/software) > [Assembled AI](/software/1073241/Assembled-Assist)

# Assembled AI

Canonical: https://www.capterra.fr/software/1073241/Assembled-Assist

> Plateforme d’IA générative qui aide à prévoir le volume de cas d’assistance, à gérer le planning des équipes, à suivre les indicateurs de performance, à automatiser les flux de travail, et bien plus.
> 
> Conclusion : 1 utilisateurs lui ont donné la note de **1.0/5**. Figure au meilleur classement pour **Simplicité d’utilisation**.

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## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **1.0/5** | 1 Avis |
| Simplicité d’utilisation | 4.0/5 | D'après l'ensemble des avis |
| Support client | 1.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix |  | D'après l'ensemble des avis |
|  Fonctionnalités | 2.0/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 0% | (0/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Assembled
- **Entreprise fondée en**: 2018

## Contexte commercial

- **Prix à partir de**: 0,65 $US
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: anglais
- **Pays disponibles**: Canada, Royaume-Uni, États-Unis

##  Fonctionnalités

- AI Copilot
- Base de données de clients
- CRM
- Chatbot
- Content Generation
- Data Augmentation
- Gestion de la base de connaissances
- Gestion des accords de service
- Intelligence artificielle et machine learning
- Messagerie instantanée
- Personalization and Recommendation
- Rapports et analyses
- Routage automatisé
- Réponses automatisées
- Suggestions de requêtes
- Support client
- Traitement automatique du langage naturel

## Intégrations (1 au total)

- Zendesk WFM

## Ressources d'aide

- FAQ/forums
- Base de connaissances

## Category

- [Logiciels d'IA générative](https://www.capterra.fr/directory/34155/generative-ai/software)

## Catégories connexes

- [Logiciels d'IA générative](https://www.capterra.fr/directory/34155/generative-ai/software)
- [Logiciels pour support client](https://www.capterra.fr/directory/32315/customer-support/software)
- [Logiciels de chatbots](https://www.capterra.fr/directory/32448/chatbot/software)
- [Outils de chat avec IA](https://www.capterra.fr/directory/31596/conversational-ai-platform/software)

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2. [Tidio](https://www.capterra.fr/software/144040/tidio-chat) — 4.7/5 (590 reviews)
3. [Wati](https://www.capterra.fr/software/204314/wati) — 4.6/5 (203 reviews)
4. [Zipchat](https://www.capterra.fr/software/1056535/zipchat) — 4.8/5 (26 reviews)
5. [CoSupport AI](https://www.capterra.fr/software/1061059/cosupport-ai) — 5.0/5 (10 reviews)

## Avis

### "Subpar AI Experience, Lacks Depth and Training to Handle Real Queries" — 1.0/5

> **Utilisateur vérifié** | *4 mai 2026* | E-learning | Taux de recommandation : 0.0/10
> 
> **Avantages**: The AI agent "Alex" picks up the queries quickly and then transitions to live support when needed (which is almost always).
> 
> **Inconvénients**: Chatbot hallucinates, gives verbose responses. This Al chatbot's support is subpar -- it isn't aware about a lot about features on the platform and doesn't have a deep knowledge of it, making up lengthy \& sometimes faulty answers with basic troubleshooting steps when it doesn't "know"... then escalating to live support when I call it out as wrong. This wastes a lot of time and does not provide a good user experience. It needs better training data to actually be helpful. For example, I needed to edit a scheduled session with a student to extend the length from 1 hour to 2. Since the session was already confirmed by the student, I was hoping an agent could simply edit this for me in the back end, and it would stay confirmed.  AI "Alex" didn't grasp my problem, directed me to a non-existent screen (Sessions rather than Schedule) and told me to perform an action that didn't exist, then offered other tips and help that were not relevant to my query at all.

At minimum, the chatbot should be able to read the actual site layout and UI labels. Even better, have access to UX or IA documentation that maps out the site and common user flows. In the ideal world, AI would also be given access to read the engineering / product logs of "known" issues, to not send users on a wild goose chase or have to talk to a live agent and waste two people's time. Isn't AI supposed to be helpful and \*save\* humans time?
> 
> I experience Assembled AI as a tutor on the Varsity Tutors website. When I try to get chat support for any issue (whether in a session with a student, or using the platform on my own), their AI agent "Alex" picks up the chat quickly. However, after multiple support requests, my experience is that "Alex" can never answer my question directly, often hallucinates / makes up answers, and gives very verbose responses that feel canned. It inevitably connects me to a live agent, where I experience several minutes (~5min or more sometimes) wait time to get a human, who often has to escalate things to the product team or follow up over email. I understand that a lot of companies are trying to reduce costs with AI agents instead of humans, but this is akin to a really bad call center, which is frustrating, time consuming, and not a good user experience for either tutors or students.

## Liens

- [Afficher sur Capterra](https://www.capterra.fr/software/1073241/Assembled-Assist)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/10026664/Assembled-Assist/> |
| en-AE | <https://www.capterra.ae/software/1073241/Assembled-Assist> |
| en-AU | <https://www.capterra.com.au/software/1073241/Assembled-Assist> |
| en-CA | <https://www.capterra.ca/software/1073241/Assembled-Assist> |
| en-GB | <https://www.capterra.co.uk/software/1073241/Assembled-Assist> |
| en-IE | <https://www.capterra.ie/software/1073241/Assembled-Assist> |
| en-IL | <https://www.capterra.co.il/software/1073241/Assembled-Assist> |
| en-IN | <https://www.capterra.in/software/1073241/Assembled-Assist> |
| en-NZ | <https://www.capterra.co.nz/software/1073241/Assembled-Assist> |
| en-SG | <https://www.capterra.com.sg/software/1073241/Assembled-Assist> |
| en-ZA | <https://www.capterra.co.za/software/1073241/Assembled-Assist> |
| fr | <https://www.capterra.fr/software/1073241/Assembled-Assist> |
| fr-BE | <https://fr.capterra.be/software/1073241/Assembled-Assist> |
| fr-CA | <https://fr.capterra.ca/software/1073241/Assembled-Assist> |
| fr-LU | <https://www.capterra.lu/software/1073241/Assembled-Assist> |

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