Qui utilise SysAid ?
SysAid est au service d'organisations de toutes tailles et de tous les secteurs d'activité, des PME aux plus grandes entreprises. Il existe diverses formules adaptées à tous les clients, de l'édition de base à l'édition d'entreprise.
Description de SysAid
Le Help Desk de SysAid propose un seul tableau de bord pour gérer tout votre support informatique. Vous trouverez tous les éléments essentiels dont vous avez besoin en un seul endroit, y compris un outil de gestion des tickets et des ressources informatiques, un portail en libre-service et plus encore. Installez votre Help Desk personnalisable facilement et rapidement à partir du cloud ou de logiciels téléchargeables localement. Avec plus de 15 ans d'expérience, SysAid a aidé plus de 100 000 administrateurs du monde entier. Obtenez une version d'essai gratuite dès maintenant.
Informations sur SysAid
SysAid Technologies
http://www.sysaid.com/
Fondé en 2002
Prix de SysAid
SysAid est disponible en version gratuite et propose un essai gratuit.
Version gratuite
Oui
Essai gratuit
Déploiement
Cloud, SaaS, web
Installation (Windows)
Mobile (iOS natif)
Mobile (Android natif)
Formation
Formation présentielle
Formation en ligne en direct
Webinaires
Documentation
Ressources d'aide
Service de support permanent (réponse directe)
Support en horaire de bureau
En ligne
SysAid - Fonctionnalités
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Avis sur SysAid
Afficher 5 avis sur 260
Thomas B.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support client5/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 19/06/2019
"SysAid - Simple Solution, Big Outcome"
Commentaires: The Team are friendly and understood our needs (Once we had defined these). Overall the process has been quite simple, it's simply getting your head around using new software/solutions.
Avantages:
I love the fact that SysAid is not a boring 'Out of the Box' 'This is what you get' experience.
SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.
Inconvénients: I dislike the fact that I had to learn 'very basic' HTML to implement notifications. This wasn't a great hinderance, but definitely something I disliked.
- Provenance de l'utilisateur
- Publié le 19/06/2019
Eric F.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support client5/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 17/06/2020
"All essencials in one service desk"
Commentaires:
IT issues such as internet/ server down, softwares not working, new hiring / off board processes, approvals trough dynamic workflows usage.
The most we like that is automated and no more manual work needed anymore which saves us a lot of time to focus on tasks with higher priority and urgency.
Avantages: No need for multiple tools and softwares anymore as SysAid has all essencials in one service desk. Easy to use and friendly. Lots of 3rd parties integrations available, such as Teamviewer, Office365, Sap and much more.
Inconvénients: I like everything as is completely customizable and automated, maybe like less that the integration with softwares like Sap required a special coding and configuration but fully understand as it was based on our needs which is amazing to have the option to customize according to our requirements and needs. There are tons of softwares that dont offer this and only what it comes by default , out of the box.
- Provenance de l'utilisateur
- Publié le 17/06/2020
Rafael V.
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Note globale1/5
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Facilité d'utilisation3/5
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Fonctionnalités3/5
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Support client1/5
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Rapport qualité-prix3/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 12/07/2017
"Not so great customer service."
Commentaires: A help desk solution in which none was being used by the companies I worked in.
Avantages: The program is cheap. Somewhat easy to setup. Not cluttered like other software I've used in the past.
Inconvénients: I've used this software for over 7 years. Almost every complaint that everyone else has about this software, I've made myself and the #1 complaint is that the company is based in Israel and they are hard to understand / get a hold of / and don't fully understand the real problems until the issue is explained a few times. I've installed purchased and installed this software in 3 different companies, and the experience was always the same. I then did work for them for a short amount of time. I wanted to bring to them the outside experience being a customer, and all the complaints I kept getting from U.S. customers, and even from other countries. I truly wanted to make this company better. But instead, they started to hire even further away, Romania, will the same comprehension issues. Now that they only 1 rep left for the U.S. and after that, I doubt they will ever hire again in the U.S. because of how different we think about customer service and how expensive we are. So they took one step forward by hiring the first U.S. rep and then myself, to them go two steps backwards by letting me go and hiring in another country for support. Yes, I did work there and am a former employee, now a customer again. But I was a customer before that, and nothing has changed before I started working there, and nothing will after I am gone. So please do not delete this review and publish for all to see as I wanted nothing for this company to succeed and instead I was shown the door.
- Provenance de l'utilisateur
- Publié le 12/07/2017
Andres E.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support client5/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 08/06/2020
"SysAid, Excelente aplicación soporte IT"
Commentaires: Es la herramienta de soporte interno de la compañía, nos permite gestionar, dar seguimiento y solucionar los diferentes problemas, KPI de área IT, control de activos.
Avantages: Excelente aplicación , fácil configuración, herramientas e integraciones con otras aplicaciones corporativas, funcional, reportes y estadísticas confiables, base de conocimiento para ingenieros y usuarios finales.
Inconvénients: hay algunas novedades que se requieren implementar pero no hay documentación en español
- Provenance de l'utilisateur
- Publié le 08/06/2020
James W.
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Note globale4/5
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Facilité d'utilisation4/5
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Fonctionnalités4/5
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Support client5/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 07/10/2019
"SysAid Review"
Commentaires: We have tracking capability with SysAid that we never had before. We are able to better route our service requests to the correct team for quicker response. We have better ability to tier our help desk services. We have the capability of tracking hardware and software assets and maintaining an ITIL CMDB.
Avantages: Includes an asset management system and CMDB, modern interface for end-users and administrators, excellent sales and technical support.
Inconvénients: Workflow management is a little outdated and has a bit of a learning curve.
- Provenance de l'utilisateur
- Publié le 07/10/2019
