Description de SysAid
Le Help Desk de SysAid propose un seul tableau de bord pour gérer tout votre support informatique. Vous trouverez tous les éléments essentiels dont vous avez besoin en un seul endroit, y compris un outil de gestion des tickets et des ressources informatiques, un portail en libre-service et plus encore. Installez votre Help Desk personnalisable facilement et rapidement à partir du cloud ou de logiciels téléchargeables localement. Avec plus de 15 ans d'expérience, SysAid a aidé plus de 100 000 administrateurs du monde entier. Obtenez une version d'essai gratuite dès maintenant.
Qui utilise SysAid ?
SysAid est au service d'organisations de toutes tailles et de tous les secteurs d'activité, des PME aux plus grandes entreprises. Il existe diverses formules adaptées à tous les clients, de l'édition de base à l'édition d'entreprise.
Où peut-on déployer SysAid ?
Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
SysAid en vidéos et en images
Fonctionnalités - SysAid
- Accès et contrôle à distance
- Accès mobile
- Alertes et remontée des problèmes
- Audit des problèmes
- Catalogue de services
- Chat en temps réel
- Communication multicanal
- Configuration des workflows
- Contrôles/Permissions d'accès
- Définition des priorités
- Fonction de glisser-déposer
- Gestion de l'assistance téléphonique
- Gestion de la base de connaissances
- Gestion de la configuration
- Gestion de la conformité
- Gestion des accords de service
- Gestion des affectations
- Gestion des audits
- Gestion des billets
- Gestion des changements
- Gestion des commentaires
- Gestion des connaissances
- Gestion des contrats/licences
- Gestion des e-mails
- Gestion des flux de travail
- Gestion des fournisseurs
- Gestion des incidents
- Gestion des problèmes
- Gestion des ressources informatiques
- Gestion des stocks
- Gestion des tickets de support
- Gestion des tâches
- Gestion des utilisateurs
- Gestion des versions
- Intégrations de tiers
- Journaux des événements
- Macros et réponses types
- Messagerie instantanée
- Mesure des performances
- Modèles personnalisables
- Monitoring réseau
- Notifications en temps réel
- Outils de collaboration
- Portail libre-service
- Rapports de disponibilité
- Rapports en temps réel
- Rapports et analyses
- Rapports informatiques
- Rapports personnalisables
- Recherche en texte intégral
- Routage automatisé
- Stratégie de marque personnalisable
- Suivi de la conformité
- Suivi des interactions
- Suivi des performances
- Suivi des ressources
- Support client
- Surveillance des processeurs
- Surveillance en temps réel
- Tableau de bord
- Tableau de bord d'activités
Alternatives à SysAid
Avis sur SysAid
SysAid - Simple Solution, Big Outcome
Commentaires : The Team are friendly and understood our needs (Once we had defined these). Overall the process has been quite simple, it's simply getting your head around using new software/solutions.
I love the fact that SysAid is not a boring 'Out of the Box' 'This is what you get' experience. SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.
I dislike the fact that I had to learn 'very basic' HTML to implement notifications. This wasn't a great hinderance, but definitely something I disliked.
Pourquoi choisir SysAid : No longer fulfilled our growing list of requirements.
Pourquoi passer à SysAid : Cost and Versatility
ITIL Compliant ServiceDesk System with user-friendly self-service portal
Commentaires : SysAid is our ITSM Tool. Aides us in implementing and monitoring ITIL procedures and standards. We register all of our incidents and requests thru the SysAid Admin (IT Technicians) or Self-Service Portal (other users in all departments of the organization). It has enabled our clients/users to monitor the status of their requests and reported incidents without the need to have emails sent back and forth or asking who was working on their issue. The self-service portal is customizable and can easily be branded to be uniform to the organizations needs. We are currently automating a number of forms and processes (like move requests, equipment requests, on- and off-boarding) thru the WorkFlow manager. Next steps will be the integration with JIRA (since the application has a number of integration options with Office Automation, Collaboration Tools, Monitoring Tools and Project Management Tools) and a more intensive use of automation tools (like self-service password unlock and reset).
-Ticket registration and tracking -Workflow management -Self-Service portal -Reporting and Feed-back/Notification -ITIL-Compliant -Flexible and Customizable
-Workflow Design is powerful but has a learning curve
Pourquoi passer à SysAid : We had ample experience previously with SysAid and when we evaluated the alternatives. We went for the "old trustworthy" but were also surprised that everything we were looking for in the alternatives was in the latest version of the tools we already had so we upgraded to that latest version.
Reasonably priced and fully featured
SysAid offers excellent customer service and support, my tickets are responded to within an hour and all issues that have arisen during our usage have been resolved to a satisfactory level. The product is highly customizable, but many features are too complicated to be done by the end user, and a professional services package will need to be purchased.
Our organization has a PC and Android environment, SysAid offers an agent to install on the PC's to collect information for asset management and support, but it does not offer an app to install on Android devices.
Not so great customer service.
Commentaires : A help desk solution in which none was being used by the companies I worked in.
The program is cheap. Somewhat easy to setup. Not cluttered like other software I've used in the past.
I've used this software for over 7 years. Almost every complaint that everyone else has about this software, I've made myself and the #1 complaint is that the company is based in Israel and they are hard to understand / get a hold of / and don't fully understand the real problems until the issue is explained a few times. I've installed purchased and installed this software in 3 different companies, and the experience was always the same. I then did work for them for a short amount of time. I wanted to bring to them the outside experience being a customer, and all the complaints I kept getting from U.S. customers, and even from other countries. I truly wanted to make this company better. But instead, they started to hire even further away, Romania, will the same comprehension issues. Now that they only 1 rep left for the U.S. and after that, I doubt they will ever hire again in the U.S. because of how different we think about customer service and how expensive we are. So they took one step forward by hiring the first U.S. rep and then myself, to them go two steps backwards by letting me go and hiring in another country for support. Yes, I did work there and am a former employee, now a customer again. But I was a customer before that, and nothing has changed before I started working there, and nothing will after I am gone. So please do not delete this review and publish for all to see as I wanted nothing for this company to succeed and instead I was shown the door.
sysaid is een goede helpdesk programma
Commentaires : good program
ticket mangement when there is a new ticket its by not assigend and thats the first thing you see when you start up sysaid. asset list is very easy to use.
its hard to find old tickets back cuase when i need to search what has done to that one thing the ticket has already been closed and i don't know the number of the ticket
Alternatives envisagées : TOPdesk
Pourquoi passer à SysAid : teh interface looks better to me
Logiciel trouvé dans
- Outils de Knowledge Management
- Logiciels pour centres de services
- Logiciels de prise en main à distance
- Logiciels de gestion des services informatiques
- Logiciels de bases de connaissances
- Logiciels de gestion de parc informatique
- Outils ITSM
- Logiciels de gestion des services d'assistance
- Logiciels helpdesk
- Logiciels de gestion des ressources informatiques