Description de SysAid

Le Help Desk de SysAid propose un seul tableau de bord pour gérer tout votre support informatique. Vous trouverez tous les éléments essentiels dont vous avez besoin en un seul endroit, y compris un outil de gestion des tickets et des ressources informatiques, un portail en libre-service et plus encore. Installez votre Help Desk personnalisable facilement et rapidement à partir du cloud ou de logiciels téléchargeables localement. Avec plus de 15 ans d'expérience, SysAid a aidé plus de 100 000 administrateurs du monde entier. Obtenez une version d'essai gratuite dès maintenant.

Qui utilise SysAid ?

SysAid est au service d'organisations de toutes tailles et de tous les secteurs d'activité, des PME aux plus grandes entreprises. Il existe diverses formules adaptées à tous les clients, de l'édition de base à l'édition d'entreprise.

SysAid Logiciel - 1 SysAid Logiciel - 2 SysAid Logiciel - 3 SysAid Logiciel - 4 SysAid Logiciel - 5

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Avis sur SysAid

Note moyenne

Note globale
4,5
Facilité d'utilisation
4,5
Service client
4,5
Fonctionnalités
4,5
Rapport qualité-prix
4,5

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
64%
4
27%
3
5%
2
2%
1
1%
Sarah
Sarah
System Administrator (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

We can track resolved incidents and help customers solve them quickly

5,0 il y a 3 semaines Nouveau

Commentaires : The central hub for reporting problems and requesting help with information technology. With this application, corporate leaders may see how their IT department is performing as a whole. It also helps customers effectively report issues and request services.

Avantages :

Sysaid's incident and request management is excellent; the service is responsive and helpful around the clock, and any issues we encounter are quickly resolved. The ease of use for both our IT staff and our end customers. It offers every feature and capability expected of an IT service management system.

Inconvénients :

Reports and the dashboard's interface might use some work, as could the overall presentation. The implementation may be fine-tuned to match the new designs, and new features might be added to the reports and dashboards.

Thomas
Thomas
IT Analyst (R.-U.)
Utilisateur LinkedIn vérifié
Cabinet d'avocats, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

SysAid - Simple Solution, Big Outcome

5,0 il y a 4 ans

Commentaires : The Team are friendly and understood our needs (Once we had defined these). Overall the process has been quite simple, it's simply getting your head around using new software/solutions.

Avantages :

I love the fact that SysAid is not a boring 'Out of the Box' 'This is what you get' experience. SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.

Inconvénients :

I dislike the fact that I had to learn 'very basic' HTML to implement notifications. This wasn't a great hinderance, but definitely something I disliked.

Jae
Network Engineer/Administrator (É.-U.)
Transport routier/ferroviaire, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Behind the times.

3,0 il y a 5 ans

Commentaires : A haphazard ticket system that sometimes works better then nothing at all.

Avantages :

I like that you can make quick keys for EU's to access Web-Portal. I like the customization of tickets, assets and EU portals (once you can figure them out). I love the Language Configuration Text file you can use to make it totally your own. LDAP integration is a total dream come true.

Inconvénients :

Customer service is HORRID! To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. Mobile apps for Android and Now iOS are broken or severely limited functionality and VERY outdated compared to other ITSM's apps. RDS never works correctly. Assets have never fully populated, even though all our systems have agents and services enabled correctly. SNMP devices are atrocious to get to populate and forget monitoring... You have to have a degree in Theoretical Physics near to find the OID's and a dedicated systems analyst to research them and keep them updated. Dashboard has disappeared and can't get it to return, let alone ever work. The entire interface is clunky and looks like it was written when XP was in it's prime. WMI Scans are pointless as you can't do anything with the results of those found devices. Small to Medium business would be better off with Spiceworks IMHO.

Réponse de l'équipe de SysAid Technologies

il y a 5 ans

Thank you for your honest feedback. We understand that life is not always perfect, but we want to have open communication with our customers to keep improving. Sometimes, our CEO jumps on welcome calls with clients, and personally introduces herself. You happened to be on such a call. To answer your issues: Mobile apps - We¿ve been working on new apps for the past few months and are currently releasing them to the App Stores. The iPhone app is available and adopted to iOS 11, and a new Android app is currently being uploaded. Agents and asset management - We¿re working on a better user experience to deploy and manage agents and are constantly introducing updates. Product interface - We just released a new user experience for end users in our Self-Service Portal and are currently upgrading the admin user interface. Take a look at the new Self-Service Portal, to view the new UI we¿re releasing. Your account manager will contact you tomorrow to make sure your issues are addressed

Akosua Tiwaa
Analyst (Ghana)
Services et technologies de l'information, 501-1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Sysaid, the Tool to Bridge Customer and Support Gap

4,0 il y a 2 mois Nouveau

Commentaires : Overall, the product is great, aside minor issues, these issues when raised with support, they immediately assist and resolve immediately.

Avantages :

This is a really easy to use product, easily navigatable and pleasing to the eye interface

Inconvénients :

As an administrator, we experience lags that throw our tickets out of order, although set parameters have not been touched or changed

Garan
Garan
Desktop Support Engineer (R.-U.)
Utilisateur LinkedIn vérifié
Biotechnologie, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

SysAid - Simple ITIL ticket management

5,0 il y a 2 ans

Commentaires : SysAid has helped us implement ITIL within our organisation, track tickets and service records with SLA's and provide clear communication with our end users

Avantages :

I love the customizability in every small detail. You can craft everything to capture information exactly for your organization without missing anything.

Inconvénients :

I didn't like how the RDS agent on the laptops is a little bit of a hassle to install and uninstall. The RDS it self it a little bit flakey but definitely not a deal breaker. I wish the UI was more modern.