15 ans à aider les entreprises françaises
à choisir le meilleur logiciel
Description de SysAid
Le Help Desk de SysAid propose un seul tableau de bord pour gérer tout votre support informatique. Vous trouverez tous les éléments essentiels dont vous avez besoin en un seul endroit, y compris un outil de gestion des tickets et des ressources informatiques, un portail en libre-service et plus encore. Installez votre Help Desk personnalisable facilement et rapidement à partir du cloud ou de logiciels téléchargeables localement. Avec plus de 15 ans d'expérience, SysAid a aidé plus de 100 000 administrateurs du monde entier. Obtenez une version d'essai gratuite dès maintenant.
Qui utilise SysAid ?
SysAid est au service d'organisations de toutes tailles et de tous les secteurs d'activité, des PME aux plus grandes entreprises. Il existe diverses formules adaptées à tous les clients, de l'édition de base à l'édition d'entreprise.
Où peut-on déployer SysAid ?
À propos de l'éditeur
- SysAid Technologies
- Situé à Airport City, Israël
- Fondé en 2002
Assistance SysAid
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat
SysAid - Prix
À partir de :
- Oui, essai gratuit disponible
- Non, pas de version gratuite
SysAid n'est pas disponible en version gratuite mais propose un essai gratuit.
Plans de tarification obtenez un essai gratuitÀ propos de l'éditeur
- SysAid Technologies
- Situé à Airport City, Israël
- Fondé en 2002
Assistance SysAid
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat
SysAid en vidéos et en images






Fonctionnalités - SysAid
Avis sur SysAid

We can track resolved incidents and help customers solve them quickly
Commentaires : The central hub for reporting problems and requesting help with information technology. With this application, corporate leaders may see how their IT department is performing as a whole. It also helps customers effectively report issues and request services.
Avantages :
Sysaid's incident and request management is excellent; the service is responsive and helpful around the clock, and any issues we encounter are quickly resolved. The ease of use for both our IT staff and our end customers. It offers every feature and capability expected of an IT service management system.
Inconvénients :
Reports and the dashboard's interface might use some work, as could the overall presentation. The implementation may be fine-tuned to match the new designs, and new features might be added to the reports and dashboards.
Great ITSM platform with great capabilities
Commentaires : SysAid is the answer to the issue of manual customer management. We utilize it for contract and renewal management, automated responses to customer support questions, and onboarding of new services.
Avantages :
The platform's pre-built functionality is excellent for handling support tickets, and it's highly customizable to fit any organization's specific requirements. Having the option to make your own folders and processes is quite useful.
Inconvénients :
There are so many settings and options to configure in this program that we often find ourselves lost. There can be post-update issues on occasion. Since I only have 5 administrators and the bare minimum license, I can't generate nearly enough reports.
Behind the times.
Commentaires : A haphazard ticket system that sometimes works better then nothing at all.
Avantages :
I like that you can make quick keys for EU's to access Web-Portal. I like the customization of tickets, assets and EU portals (once you can figure them out). I love the Language Configuration Text file you can use to make it totally your own. LDAP integration is a total dream come true.
Inconvénients :
Customer service is HORRID! To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. Mobile apps for Android and Now iOS are broken or severely limited functionality and VERY outdated compared to other ITSM's apps. RDS never works correctly. Assets have never fully populated, even though all our systems have agents and services enabled correctly. SNMP devices are atrocious to get to populate and forget monitoring... You have to have a degree in Theoretical Physics near to find the OID's and a dedicated systems analyst to research them and keep them updated. Dashboard has disappeared and can't get it to return, let alone ever work. The entire interface is clunky and looks like it was written when XP was in it's prime. WMI Scans are pointless as you can't do anything with the results of those found devices. Small to Medium business would be better off with Spiceworks IMHO.
Réponse de l'équipe de SysAid Technologies
il y a 6 ans
Thank you for your honest feedback. We understand that life is not always perfect, but we want to have open communication with our customers to keep improving. Sometimes, our CEO jumps on welcome calls with clients, and personally introduces herself. You happened to be on such a call. To answer your issues: Mobile apps - We¿ve been working on new apps for the past few months and are currently releasing them to the App Stores. The iPhone app is available and adopted to iOS 11, and a new Android app is currently being uploaded. Agents and asset management - We¿re working on a better user experience to deploy and manage agents and are constantly introducing updates. Product interface - We just released a new user experience for end users in our Self-Service Portal and are currently upgrading the admin user interface. Take a look at the new Self-Service Portal, to view the new UI we¿re releasing. Your account manager will contact you tomorrow to make sure your issues are addressed
Sysaid ITSM
Commentaires : Excellent from start to finish during implementation.
Avantages :
It's very easy to setup and getting up and running was quick. The support from Sysaid and the tech enablement sessions were outstanding.
Inconvénients :
Nothing stands out. We found everything so good.
Alternatives envisagées : Freshservice et HaloPSA
Pourquoi choisir SysAid : We needed more features and better support.
Logiciel antérieur : Spiceworks
Pourquoi passer à SysAid : Better value for money for the features packaged.

Robust and affordable IT management tool
Commentaires : We also use it for tracking changes, keeping an inventory of our assets, and generating reports. We are now better able to track and manage our assets, as well as identify the type and version of software running on each machine.
Avantages :
The IT business processes in our company are monitored, measured, and supported by end-users thanks to Sysaid. We needed a solution that provided constant, seamless connectivity across all of our devices.
Inconvénients :
It seems like they are halfway done implementing a whole new, cutting-edge UI design, judging by the current state of the user interface. The layout and aesthetic of the many pages varies. The product makes use of three or four distinct styles.