Qui utilise SysAid ?
SysAid est au service d'organisations de toutes tailles et de tous les secteurs d'activité, des PME aux plus grandes entreprises. Il existe diverses formules adaptées à tous les clients, de l'édition de base à l'édition d'entreprise.
Description de SysAid
Le Help Desk de SysAid propose un seul tableau de bord pour gérer tout votre support informatique. Vous trouverez tous les éléments essentiels dont vous avez besoin en un seul endroit, y compris un outil de gestion des tickets et des ressources informatiques, un portail en libre-service et plus encore. Installez votre Help Desk personnalisable facilement et rapidement à partir du cloud ou de logiciels téléchargeables localement. Avec plus de 15 ans d'expérience, SysAid a aidé plus de 100 000 administrateurs du monde entier. Obtenez une version d'essai gratuite dès maintenant.
Informations sur SysAid
SysAid Technologies
http://www.sysaid.com/
Fondé en 2002
Prix de SysAid
SysAid est disponible en version gratuite et propose un essai gratuit. Voir plus d'informations concernant le prix de SysAid ci-dessous.
Version gratuite
Oui
Essai gratuit
Déploiement
Cloud, SaaS, web
Installation (Windows)
Mobile (iOS natif)
Mobile (Android natif)
Formation
Formation présentielle
Formation en ligne en direct
Webinaires
Documentation
Ressources d'aide
Service de support permanent (réponse directe)
Support en horaire de bureau
En ligne
SysAid - Fonctionnalités
Logiciels équivalents
Logiciels les + demandés
Avis sur SysAid
Afficher 5 avis sur 192
Thomas B.
-
Note globale5/5
-
Facilité d'utilisation5/5
-
Fonctionnalités5/5
-
Support client5/5
-
Rapport qualité-prix5/5
-
Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 19/06/2019
"SysAid - Simple Solution, Big Outcome"
Commentaires: The Team are friendly and understood our needs (Once we had defined these). Overall the process has been quite simple, it's simply getting your head around using new software/solutions.
Avantages:
I love the fact that SysAid is not a boring 'Out of the Box' 'This is what you get' experience.
SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.
Inconvénients: I dislike the fact that I had to learn 'very basic' HTML to implement notifications. This wasn't a great hinderance, but definitely something I disliked.
- Provenance de l'utilisateur
- Publié le 19/06/2019
Chris W.
-
Note globale4/5
-
Facilité d'utilisation3/5
-
Fonctionnalités4/5
-
Support client2/5
-
Rapport qualité-prix5/5
-
Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 31/10/2017
"SysAid is a great product that could be a fantastic product"
Commentaires: We were able to get a comprehensive product that gave us the biggest bang for our buck compared to any other product. Overall we are very happy with it. Support, not so much. There are lots of things we would change, or focus on changing for sure.
Avantages: We like SysAid because of it's flexibility in design. We are easily able to create new forms and templates for different kinds of tickets and as such were able to roll out SysAid to our entire company and it is now utilized by every department in our company. We love the workflow features and that we are able to incorporate data from our active directory infrastructure to be able to identify end users and their departments or managers. We are very happy with our ability to modify and maintain escalation rules. Because the system is operating on Microsoft SQL Server we have been able to very successfully use SQL Reporting Services to generate very robust reports to provide our management teams with metric data that was previously unavailable.
Inconvénients: Getting support is like pulling teeth. Some design element a lacking suck as the ability to edit and remove and or re-arrange workflow tabs. The system seriously lacks any granularity in administrator security and data security. Example, in order for an Admin to be able to use the LogMeIn feature, they have to be a SysAid Administrator. However with over 75 Administrators in our organization, we don't want them all to have the power to change our system configuration. So it lacks foresight that a feature like that would require the keys to the house to be able to use. The same thing goes for designing templates. There is a security role to be able to modify and design templates, but you cannot create custom fields and new lists with that role, so users cannot complete the designing of their forms without having been given the SysAid Admin role which is more power than we want them to have over the system. This leads to unforeseen problems where departments admins start making changes to the system without knowing that the change does not only affect them or their department. Canned reporting is not great. Even the custom reporting feature is not good.
- Provenance de l'utilisateur
- Publié le 31/10/2017
Joe W.
-
Note globale5/5
-
Facilité d'utilisation5/5
-
Fonctionnalités5/5
-
Support client5/5
-
Rapport qualité-prix5/5
-
Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 21/02/2020
"I love SysAid!!!!!!!!!1"
Commentaires: I have now used SysAid at 4 companies. Every company I go to I change out their system to SysAid.
Avantages: It has so many features included with the product. It's very easy and intuitive to use. It has all the tech ops tools I need under one roof. We're changing the way our entire business functions with an IT tool.
Inconvénients: Setting up incident management is easy. Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me. It's easy to see everything it can do and use cases. The challenge is putting all the thoughts into logic to make it happen.
- Provenance de l'utilisateur
- Publié le 21/02/2020
Simon Z.
-
Note globale5/5
-
Facilité d'utilisation5/5
-
Fonctionnalités4/5
-
Support client5/5
-
Rapport qualité-prix5/5
-
Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 20/02/2020
"Sysaid the best ITSM tool for all"
Commentaires: All in all, Sysaid is an easy to use tool and has a lot of other feathers that can be utilized by any size of the orgainzation
Avantages: Sysaid is easy to implement and use. i like the Change and release component which is on point. the ticket aging is also one feather is easy to pick
Inconvénients: The report creation is quiet difficulty. needs i lot of training and time to understand
- Provenance de l'utilisateur
- Publié le 20/02/2020
Rafael V.
-
Note globale1/5
-
Facilité d'utilisation3/5
-
Fonctionnalités3/5
-
Support client1/5
-
Rapport qualité-prix3/5
-
Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 12/07/2017
"Not so great customer service."
Commentaires: A help desk solution in which none was being used by the companies I worked in.
Avantages: The program is cheap. Somewhat easy to setup. Not cluttered like other software I've used in the past.
Inconvénients: I've used this software for over 7 years. Almost every complaint that everyone else has about this software, I've made myself and the #1 complaint is that the company is based in Israel and they are hard to understand / get a hold of / and don't fully understand the real problems until the issue is explained a few times. I've installed purchased and installed this software in 3 different companies, and the experience was always the same. I then did work for them for a short amount of time. I wanted to bring to them the outside experience being a customer, and all the complaints I kept getting from U.S. customers, and even from other countries. I truly wanted to make this company better. But instead, they started to hire even further away, Romania, will the same comprehension issues. Now that they only 1 rep left for the U.S. and after that, I doubt they will ever hire again in the U.S. because of how different we think about customer service and how expensive we are. So they took one step forward by hiring the first U.S. rep and then myself, to them go two steps backwards by letting me go and hiring in another country for support. Yes, I did work there and am a former employee, now a customer again. But I was a customer before that, and nothing has changed before I started working there, and nothing will after I am gone. So please do not delete this review and publish for all to see as I wanted nothing for this company to succeed and instead I was shown the door.
- Provenance de l'utilisateur
- Publié le 12/07/2017
