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Description de ITS Dispatch

Optimisée par Truckstop.com, ITS Dispatch est une des principales solutions pour entreprise de camionnage en Amérique du Nord. Approuvé par plus de 50 000 utilisateurs satisfaits, ITS est un des logiciels web de gestion de parc automobile les plus abordables et faciles à utiliser pour les PME. Tirez parti des outils stratégiques dont vous avez besoin pour organiser et développer votre entreprise, y compris le traitement IFTA, la facturation en un clic, la gestion complète de la charge et l'intégration à QuickBooks avec un nombre illimité d'utilisateurs et un support technique gratuit. Demandez une DÉMO GRATUITE dès aujourd'hui !

Qui utilise ITS Dispatch ?

Les flottes de transport routier de petite à moyenne taille et courtiers de fret de toutes tailles opérant sur le marché nord-américain.

ITS Dispatch Logiciel - 1

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Avis sur ITS Dispatch

Note moyenne

Note globale
4,4
Facilité d'utilisation
4,6
Service client
4,6
Fonctionnalités
3,9
Rapport qualité-prix
4,2

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
53%
4
39%
3
6%
2
0%
1
1%
Utilisateur vérifié
Utilisateur LinkedIn vérifié
Transport routier/ferroviaire, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Wonderful Product

5,0 il y a 6 ans

Avantages :

We have used this TMS for 10 years and love it.

Inconvénients :

The updates help with functionality but it has had some issues years ago.

Réponse de l'équipe de Truckstop.com

il y a 6 ans

Thank you for the outstanding review! Our software will only continue to get better with time and we hope to keep you on for at least another 10 years! Wishing you continued success, The ITS Dispatch Team

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Transport routier/ferroviaire, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Full suite for transportation management

4,0 il y a 6 ans

Commentaires : ITS dispatch is a good piece of SAAS that can help anyone who needs to use transportation companies: whether you are a manufacturing facility, a transportation broker, a freight forwarder or a transportation company, ITS dispatch has the right module for your business needs. ITS has made a name in the industry as a facilitator of loads and trucks for their users, and has built a number of failsafes and additional decision making information that allows you to intelligently select who do you want to work with and how much risk would you take on the transaction. Some business intelligence modules might have an extra cost: if you can afford it, pay it: they make a difference. Great software for transportation startups and established companies who need to source transportation both nationwide and in the USMCA region.

Avantages :

Ease of use, attention to the full transportation lifecycle, simple process to source trucking companies for your business needs, invoicing and payables review modules included

Inconvénients :

Non-flexible process for operational workflow, very basic check call and follow uptions for loads

Mike
owner (É.-U.)
Transport routier/ferroviaire, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Endless Issues

1,0 il y a 4 ans

Commentaires : I initially went with ITS Dispatch because of the Truckstop brand however now I’m regretting my decision. They have not put forth the effort to maintain the system. I need an alternative :(

Avantages :

The software is easy to use and implement

Inconvénients :

I’ve been dealing with ITS Dispatch issues with the software for over a year. Each time I ask about the status of the bug I receive a generic response about tier two is working on the problem. Recently ITS Dispatch has had a malware issue that has not been fixed. Currently we can no longer add files to the system. There seems to be some disconnect in what ITS dispatch sales offers and what the system can actually do. To some degree its like dealing with a used car salesman.

Kevin
President (É.-U.)
Transport routier/ferroviaire, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Awesome and easy to use.

5,0 il y a 7 ans

Commentaires : A must have for any freight broker aor carrier.

Avantages :

My 67 year old dad can understand and use with ease. Set up time was quick and plenty of demo videos to help you along the way. Call and someone answers the phone! All data can be exported to exel.

Inconvénients :

Wish there could be a column that alows a partial payment to be posted and a balance on account to show up. Customers pay what they can sometimes and I dislike posting paid if there is still an outstanding balance.

Réponse de l'équipe de Truckstop.com

il y a 7 ans

Dear Kevin, What a fantastic review, thank you! Your feedback is important to us, sir. Therefore, since reading what you posted, we have initiated the process for adding this feature today. We want you to be happy. It will be available for use no later than July 15th, 2017. That's a promise. Thank you for your business and loyalty. We wish you continued success, The ITS Dispatch Team.

Cari
Administration (Canada)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Very practical and easy to use - with GREAT customer service!

5,0 il y a 8 ans

Commentaires : This software is very user-friendly. It's fairly easy to learn the ins and outs of using it, and when you do need help, the training videos are a fantastic feature covering a wide range of functions. I love the search options in the Load Manager, which enable you to set particular criteria when looking for a specific load/loads. The customer service is fantastic. If you have to leave a message with someone, the callback always comes in a very reasonable amount of time, and the questions or concerns always get answered or addressed. Anyone I've ever dealt with over the phone for support has always been professional, yet friendly and personable.
The suggestions and additions feature is also great, especially the idea of allowing others to click others' suggestions to show it would be a useful function for others as well. My only complaint about that is that is sometimes can take a very, very long time to get the suggestions reviewed, and if they are approved, a very long time, yet again, to get it put in place. I can imagine at the volume that they come in and the time it can sometimes take to implement the programming that it would be difficult for them to be put in place quickly, but I think I'd had a few suggestions one time that took around a year or so before they were even reviewed.
If I could improve it further, I would want a much wider variety of criteria options for more various kinds of reports, as well as more personal preference settings options.
FYI - bringing out the newsletters was a neat idea... it's just one more little thing that makes you feel in the loop and adds a personal element to dealing with the company.

Réponse de l'équipe de Truckstop.com

il y a 8 ans

Hi Cari, Thanks for the fantastic review, it was a pleasure to read. We want you to know that we value your business, and customer satisfaction is of the utmost importance to us. We have in-house developers on staff, and we've just hired more to meet the demand of the suggestions. We will continue to tweak the software. Your suggestions are the life of our business. Thanks again, The ITS Dispatch team.