Pour qui ?

With the CallFire system, any sized customer is ideal. The software is easily scaleable to maximize a lean startup team, or help improve efficiency on the enterprise level.

Notes moyennes

20 avis
  • Note globale 4.6 / 5
  • Facilité d'utilisation 4.4 / 5
  • Service client 4.6 / 5
  • Fonctionnalités 4.6 / 5
  • Rapport qualité-prix 4.6 / 5

Informations sur le produit

  • À partir de 5,00 $US/mois
  • Prix Pay&Go starts at $5+. Free trial includes 30 credits, valid for 2 weeks.
  • Version gratuite Non
  • Essai gratuit Oui
  • Déploiement Cloud, SaaS, web
  • Formation Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • CallFire
  • http://www.CallFire.com
  • Fondé en 2005

En savoir plus sur CallFire

Put your outbound dialing into overdrive with CallFire's Cloud Call Center. Simply upload your contacts, and in minutes, CallFire's Power Dialer will connect your sales agents to live leads. CallFire can call up to 4 phone lines per agent and will leave answering machine messages. CallFire saves time by weeding out busy signals, bad phone numbers, and handling answering machines. Agents focus on speaking with live customers, leading to 20-30% increases in efficiency over manual dialing.

CallFire - Fonctionnalités

  • Centre d'appel
  • Enregistrement des appels
  • Gestion des enquêtes
  • Journalisation des appels
  • Messagerie vocale
  • Personnalisation de la voix
  • Prise en charge de plusieurs scripts
  • Routage des appels
  • Saisie téléphonique
  • Synthèse vocale
  • Actions découlant d'un événement
  • Base de données de contacts
  • Campagnes multiples
  • Gestion des canaux
  • Gestion des leads
  • e-mail marketing
  • CRM
  • Enregistrement des appels
  • Gestion des campagnes
  • Présentation du numéro
  • Reconnaissance SVI et vocale
  • Routage des appels
  • Suivi des conversions
  • Suivi des mots-clés
  • Enquêtes
  • Enregistrement des appels
  • Gestion des centres d'appel
  • Gestion des leads
  • Mode d'aperçu (preview dialer)
  • Mode progressif (progressive dialer)
  • Numéroteur automatique
  • Numéroteur prédictif (predictive dialer)
  • Rapports sur les appels
  • Scripts d'appel
  • Automate d'appel
  • CRM
  • Centre d'appels entrants
  • Centre d'appels sortants
  • Distribution de leads
  • Enregistrement des appels
  • Journalisation des appels
  • Reconnaissance SVI et vocale
  • Routage des appels
  • Scripts d'appel
  • Automate d'appel
  • Gestion des centres d'appel
  • Gestion des contacts
  • Gestion du télémarketing
  • Numéroteur prédictif (predictive dialer)
  • Rapports et analyses
  • Reconnaissance SVI et vocale
  • Suivi des appels
  • VoIP
  • Distribution de leads
  • Enregistrement des appels
  • Gestion des campagnes
  • Gestion des données
  • Gestion des listes d'appels
  • Gestion des performances
  • Lead scoring
  • Numérotation automatique
  • Saisie de leads
  • Tableau de bord
  • Centre d'appel mixte
  • Centre d'appels entrants
  • Centre d'appels sortants
  • Chat en temps réel
  • Enregistrement des appels
  • Gestion de la remontée des problèmes
  • Gestion des campagnes
  • Gestion des listes d'attente
  • Journalisation des appels
  • Mode progressif (progressive dialer)
  • Numéroteur manuel
  • Numéroteur prédictif (predictive dialer)
  • Rapports et analyses
  • Réponse vocale interactive
  • Scripts d'appel

Avis les plus utiles sur CallFire

Callfire Review

Publié le 09/10/2018
Utilisateur vérifié
Talent Aquisition Group Member
Services aux consommateurs, 201-500 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It has been a great help for my business to generate more revenue with better quality and low maintenance problems.

Avantages: I was using some other auto dialing products before i got to know about Callfire from one my business mate. When i saw it working i was amazed. The uploading of the data, caller lists is very easy no matter if it is any file extension format it accepts all and shows you the exact call details on the screen as they are uploaded on it. We do not have to mention the unwanted details like address, zip, area code or postal code like rest of the dialer requires necessarily in order to get the calling list uploaded on the software. The call connectivity is excellent and i never have experienced a call drop or breakage call echo while dialing, (Provided sufficient internet bandwidth). They have got exiting upgraded features like messaging from a smart phone app. Call broadcasting and even you can track your call records as well. IVR (interactive voice responses) lets you set us inbound caller messages, product details, help center escalations till the time the caller is being answered by the next available agent. We also can make conference calls as well as call routing from this software. Also we can configure as many agents as we want on this dialer. We also can rely on the superior customer service as they are always available to help us with any technical issues.

Inconvénients: Honestly, no hassle, nothing to say bad or anything which i dont like about this product. It worth's every single penny invested.Value for money and happy customer engagement.

Excellent for managing multiple call campaigns

Publié le 12/12/2016
Don G.
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
3 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The non-profit agency that I work for has been using the Callfire Cloud Call Center for over 5 years now as a tool to better manage our customer service outreach. The software allows us to easily create small targeted calling campaigns for individual staff or a large multi-user campaign for customer service follow-up with our entire customer base. The metrics that the software provides allow us to track staff productivity during calls, see good versus bad phone numbers, a number of live answers, etc. The data/question screen allows for customized Q&A that operators can fill in while on a call and which can be exported to Excel for data mining later. One major complaint is when trying to export the data. Not sure if this is due to the size of the campaigns, internet connection, the software itself, or what but it can often take several clicks of the export/download option over many minutes (I've seen it take anywhere from 3 minutes which is reasonable to one time when I spent over 20 minutes trying to open a campaign and export/download the results). This issue we have witnessed on multiple occasions over the years so it's not an isolated incident but again, tough to truly track down what the problem is. Customer Service, however, has been great in trying to help us on the occasions when we needed info but could not get it from the system.

Avantages: Versatile, fairly easy to use, easy to customize.

Inconvénients: Sometimes tough to export data.

CallFire Review

Publié le 05/06/2019
Joel N.
Data Analyst
Services et technologies de l'information, 501-1 000 employés
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Best tool for mass communication that is cost-effective and easy to use. You can reach your customer base at the touch of a button and get whatever info needed to scale or improve your business. Great customer support as well.

Avantages: There's so much that comes with this tool such as pre-recording feature for replies, script-setting, analytics, texting, phone banking just to name a few. All this actually make phone banking easy. For businesses, I'd say that it is the best way to reach out to customers and follow-up on them whether it involves taking a survey, getting feedback for particular product or even letting them know that you are about to launch a new product or service. It's flexible and customizable, which makes it even more your go-to choice for online banking. It's pricing is actually great and it gives you the value for your money with automated dialing feature for mass calls and of course, great customer service in case you have any problem that you would like to report.

Inconvénients: I'd appreciate being able to edit text when you're recording to correct any accidental errors. Customization should be considered for standard reports so they can best suit specific business needs.

Use it all the time for my business

Publié le 22/02/2018
Utilisateur vérifié
Partner
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: great software!

Avantages: I use this software for all my outgoing calls. It allows me to schedule confirmations to my clients with one click of a button

Inconvénients: I had it set up for me by a subcontracted programmer. I do not have the technical knowledge to manage my set up. Wish the company had people on call to set up things for me and later make changes

Easy to use and feature rich, we've grown to absolutely love it.

Publié le 07/05/2018
Utilisateur vérifié
National Account Manager
1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: The UI is easy to navigate and all major features are clearly accessible from nearly anywhere. The reports are also powerful so we've been able to track & update metrics, increasing our overall productivity quite quickly.

Inconvénients: Initially we were concerned the features may not be that beneficial to us but once we began to see an increase in revenue due to sending out discounts & promotions, along updates and notifications so easily, we were very pleased.

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