Notes moyennes86 avis
- Note globale 5 / 5
- Facilité d'utilisation 5 / 5
- Service client 5 / 5
- Fonctionnalités 5 / 5
- Rapport qualité-prix 4.5 / 5
Informations sur le produit
- Prix Please contact PioneerRX directly for pricing details
- Version gratuite Non
- Version d'essai gratuite Non
Support en horaire de bureau
Informations sur l'éditeur
- Fondé en 1983
En savoir plus sur PioneerRX
PioneerRxs mission is to save and revitalize independent pharmacy by making patient care and dispensing competitive and profitable. Collaborating with innovative luminaries in community pharmacy, PioneerRx delivers weekly, cutting-edge improvements that are designed to improve speed, simplicity, consistency and flexibility. Leading the industry in first-to-market innovations, PioneerRx has become the tool of choice for pharmacies determined to make a difference in the future of healthcare.
PioneerRX - Fonctionnalités
- Base de données de médicaments
- Code-barres / Étiquettes
- Gestion de plusieurs magasins
- Gestion des formulaires
- Gestion des réclamations
- Gestion des stocks
- Point de vente (PDV)
- Prescription électronique
- Préparation magistrale
- Recharges automatiques
- Recharges en ligne
- Signature électronique
- Traitement des ordonnances
Avis les plus utiles sur PioneerRX
Publié le 16/03/2018
I am very impressed with PioneerRX's functionality and versatility.
Commentaires: The ability to customize the software to maximize our workflow is great. We also love the ability to glean data from PioneerRX to analyze our business.
Avantages: The best aspect of PioneerRx by far is their customer service (Erica, in particular is great). They are very responsive to help requests, often calling back within minutes of a request. They are willing to spend as much time as needed with you until you are satisfied the issue has been resolved. In the rare instance they are unable to answer your question right away, they will forward the issue to someone who can answer the question and most importantly, they follow through with you. The PioneerRx software itself is amazing. The software can be customized to fit your workflow. There is a wealth of information waiting to be explored within PioneerRX. There are many ways to leverage PioneerRX to maximize workflow and profitability. Another positive aspect of PioneerRx is the online community of current users. There are forums for anyone who has questions about how certain aspects of PioneerRX work in a practical setting. There is also a way to upvote requests from users, so that you have some input in how PioneerRX is developed in the future. Being so open to feedback is just another great aspect of their customer service. Overall it is the best pharmacy software I have used, to date.
Inconvénients: There is nothing in particular that I do not like about PioneerRX. I would like the developers of PioneerRx to continue to listen to the community regarding changes they wish to see in Pioneer.
Publié le 22/01/2017
Great product with great support
Commentaires: I bought Pioneer in 2013 after using QS1 for 20 years. The system did not transfer the competitive prices from QS1 that I had set into the old software, and I had difficulty in maintaining a good margin on low priced generics as well as maintaining continuity on pricing, especially generics. After muddling through it for 3 years and doing the best we can, and voicing my frustrations on this site, Pioneer called me and said they wanted my issues resolved and volunteered to send a rep to my store for the better part of 3 days. Customer support representative was exceptional in his willingness and ability to explain and resolve my issues. I was able to get better control over my generic pricing and he also led us to a multitude of other issues to better utilize what Pioneer offered the independent pharmacy. My staff loves it. It does a great job managing our profit/loss issues (with the DIR exceptions) and I may be able to save money by d/cing other programs that Pioneer can handle. My biggest recommendation would be that if you aren't happy with the product, ask them to fix it. don't give up until you get results. It can do a lot more than you think it can. the on site training is somewhat limited. I wish they would have spent more energy into pointing out things at time of installation (perhaps a checklist, provided by current users, would help). I am a bit old school and Pioneer is a highly technical software so the learning curve was a bit steep for me. I would recommend this software over QS1 and am very happy with the service they provided.
Avantages: it can do just about anything once you figure out how to work it.
Inconvénients: it is technical and a bit convoluted so may require some serious training. the learning curve might be a bit steep.
Publié le 09/04/2018
I love this software! It is intuitive, functional and I have access to any information I might need.
Commentaires: Functionality, and improved workflow, reporting and tracking.
Avantages: Almost everything! Any data that I need to report out is available and can be customized in a usable format. Pioneer's processes and workflows have decreased our processing times and added the accountability of always knowing where a prescription is at in the workflow. The checking process, the interfaces, and the functionality is top of the line and continually improving. Pioneer offers many features that help us compete with the chains (provider lookup, insurance lookup, driver's license scanning, data submission to immunization registries, sync fill, loyalty plans, etc.). Additionally, they continually add new features or make changes to improve the system. The customer support is amazing! I have not had any issue that couldn't be resolved. Either a solution was already available, or a solution was developed to meet the need. I have never received this kind of responsiveness from any other software vendor. It feels like a partnership.
Inconvénients: I would like to see more detailed training on new functionality. I am always made aware of new features, but sometimes struggle to completely understand all of the steps needed to implement the new features--without calling in to the support line.
Publié le 20/03/2014
QS1 to Pioneer conversion
Commentaires: Anytime you change the initial days are not easy.....as was the case when we changed our pharmacy software from QS1 to Pioneer. It was not easy....but when is change easy???? IT NEVER IS!!! The main thing is 7 months later I am so happy I made the change. There are a lot of reasons why I like Pioneer better now after scratching the surface of it. The reporting features are way easier to use and the I-pad delivery pad for signatures is awesome. At our check station on rx's it lets you know if you have a ndc issue and one click later it reverses the claim puts the rx under the correct ndc that you are now using and prints a new label in a matter of 5 seconds....impressive! The general filling functions are easy to use just hard to change your ways when you are used to looking at a rx a little differently in qs1. Pioneer allows you to create facilities and attach people to them in easy fashion and does a great job of tracking those people in and out with dates and up to actual times of discharge time if you want to go to that point. At the end of the day and you have 5 rx's going to 5 different people at the same facility,..... all you do is print a one page report that charges the rx's to those 5 separate accounts all at the same time and places a delivery signature on those rx's when it is brought back and scanned in. BUT #1 TO ME IS THEIR CUSTOMER SERVICE.......we actually have just one main person we all call here at the pharmacy at Pioneer and she know our store very well and the people working in it and she also know "Holcomb Pharmacy" ....she knows we have 3 Nursing homes, 1 blister pack facility, and the way our pharmacy operates. Therefore when you call your assigned a contact person that person already has a great idea of how they need to help you, and help they do. I can't say enough about their customer service, it is the difference maker when it comes down to it. All systems can do the general functions of filling rx's but its all those little things that each independent pharmacy is that makes running a pharmacy a challenge. Pioneer takes the time to work one on one with you to make your life easier. I am very satisfied and happy with the change. Last week I asked my primary data entry person and my primary pharmacist what they thought after 7 months and both of them replied that they "would not want to go back." GREAT SYSTEM AND GREAT PEOPLE BEHIND IT SUPPORTING YOU.AT PIONEER RX!!!
Publié le 05/01/2019
One of the best software I've used so far
Commentaires: With how easy the program is to use it makes training very simple. All the buttons are shown and it's easy to navigate throughout the different tabs. You're able to also put in a request for one of the PioneerRx techs to call you so that you don't have to get tied up with trying to call them. When you put in the request you're able to provide information on the issue and most times they're calling back to let you know that they solved the issue you were having.
Avantages: I like how easy this software is to learn and use. The ability to have a PioneerRx member contact you in case of any software issues is also very handy especially during rush hour in the pharmacy.
Inconvénients: Some recent issues we've had in the past few months is that the program will freeze up. We tried to merge several stores onto one server and it caused issues throughout the stores. The main issue was the lag time and that it would freeze out all the computers within the pharmacy. We recently switched over to another software due to the lagging we had experienced.