Rx30

/great system

Commentaires : great, customer service could be better. hard to get an immediate response unless you do an online chat.

Avantages :

Integration is great inventory system is easy to use filling rx will never be easier

Inconvénients :

none. not many cons. it is a easy system.

Save your money and look to Micro Merchant

Commentaires : Read above!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Avantages :

We had great training when we switched from Opus-Ism. The system has great features that make its use simple.

Inconvénients :

Everything works great but LOOK OUT if you run into any problem. Their customer service is atrocious. Hopefully, if you have a problem, it happens when you're looking to close your pharmacy for 2 weeks because that's about how long it takes for someone to call you back to help, if at all. Just to have a simple question answered such as if a certain printer is compatible with the RX system took 5 business days to get an answer. If you ask to speak to a manager they can't get a hold of anyone and no one calls you back. They try to make you feel better by telling you that your call is being elevated to the highest level but all that means is that no one will call you back for days. Unfortunately they bought out Opus-Ism which was a great company. Opus had technicians that would physically come out to your store to fix any problems that couldn't be dealt with over the phone. RX30 sells you roses but gives you s__t in return.

The most unrealible pharmacy system

Commentaires : Every issue takes days or months to resolve. There is no help available. The help desk is not capable of troubleshooting the most straightforward problems

Avantages :

nothing. The system is very difficult to use

Inconvénients :

service, response time, functionality, tech support

Great Product, Great Service

Commentaires : I am a very small independent retail pharmacy. With the industry changing the way it is, it is crucial to have a system that will provide you with the security, documentation, and billing required. I did a lot of research and HBS was the winner.
The intial sales rep was patient and honest and provided very helpful information. Pros:
1. Set up and installation went smoothly. We did it ourselves with there assitance via phone.
2. Equipment has had no problems. We did have a monitor go out under warranty. No issues replacing.
3. Customer service is outstanding. We know how important it is to get reimbursement dollars quickly and how frustrating 3rd party rejections can be. CS readily available on the phone and very knowledgeable. Rectified most issues quickly on the phone or got back to me very promptly.
4. Very helpful with setting up all aspects of the software to get reports, etc
5. Worked with my budget.
6. Included POS system with my purchase. Very useful and again customer service was excellent. Helped get credit cards working, set up AR accounts, PSE sales. Excellent for getting tax reports, billing and other documentation. Cons: None really to speak of. Some glitches after updates or 3rd party required changes, but that is with any update anywhere. Customer service was aware of glitches and those problems were rectified very quickly. It took me a while to get used to pushing "tab" key instead of 'enter' but that is not a problem anymore:) Overall, I am very pleased with the product and the service. If you are looking for an economical system that can take care of virtually every aspect of the retail pharmacy business, you really need to check out HBS. With all of the regulations, etc...it is imprtant to have a system capable of taking care of those needs, but also be able to use the product effectively. HBS is your answer. Hopefully this info will be helpful to some of you out there. I know how overwhelmed I was in trying to choose a system. I am very happy with my choice and I think you would be too.

Terrible Customer Support

Commentaires : Customer support used to be excellent. For the first few years we could reach someone who took ownership of the problem and got it resolved. Lately, support has become terrible. Very friendly people who answer the calls or chats, but are only able to record information and create a case. No followup, even when return calls are promised. I've now had a case opened for 12 days and 4 different "technicians" have become involved, but nobody is working on the problem.

Avantages :

Very feature rich, supports almost every pharmacy management function desired.

Inconvénients :

We like all the features of this software. It's an excellent product. As long as nothing goes wrong.