Shipwire

losses and nightmares

Commentaires : few years ago started with shipwire, was great, but now they lost hundreds of dollars worth merchandise of mine inside their warehouse locations, and no one compensated me that loss, and also they are badly delaying shipping out so causing me more loss of money, loss of customers, and business reputaion.

Do yourself a favor and use a different company

Commentaires : Please look elsewhere for your fulfillment needs. I’ve been trying the cancel my subscription for 6 months now. Their platform is full of glitches. If you have an order with more than 50 or so line items it will crash and force you to call their customer service team for help, of which you will receive NONE. I’ve gotten my service cancellation orders cancelled by their agents twice due to “no response” when their emails were responded to right away. If you have a question that’s outside of their script or what they’re used to they will route your request to “engineering” which means you have to start all over. If you have an urgent order to get out with right turn around, good luck. They’ll take 3+ weeks to route it. Their system has often held orders because of back ordered items yet when you review your order, there’s no shortages. Do yourself a favor, and go somewhere else.

Avantages :

You can upload orders, which is convenient. You can automate fulfillment for e-commerce using a 3rd party connector. As long as the item orders per customer are 1-2 pcs the system works as it should.

Inconvénients :

If you have a bigger order, our want to transfer all of your inventory they are not capable. Your merchandise will be held hostage by a broken down system and mediocre customer service agents.

Outsourced bad support, horrible experience

Commentaires : One of the worst warehouse experiences we had

Avantages :

At first Shipwire looked great and they have a lot of features but all in all it is more of a platform, meaning their focus lies there and not in actually order dispatch or support

Inconvénients :

Outsourced support, agents are not well trained at all. Slow responses with canned responses. Horrible experience with shipping parcels Wrong stock counts Lost parcels Really bad support Long processing for work orders and many mistakes made We have been using them for about 2 years and then left. It was the best decision we have made. Shipwire seems to put their focus in trying to provide a good interface with many features but it seems their focus does not lie in the most important thing which is actually order dispatch, proper service.

Garbage Company.

Commentaires : They will not save you money, and in fact you will lose thousands! Money and time will be spent getting far away from them. Do your own research. You'll find years of similar horror stories. People don't spend their time making websites and blogs telling people to stay away from a company unless it is seriously messed up. You've been warned.

Avantages :

at first we liked that hey linked into shopify.

Inconvénients :

I can't list all the problems with this company. Literally everything is shit, except for their service at getting you signed up and locked in. They are the best company until your products are in their warehouses.

Terrible on all counts

Commentaires : Terrible - buggy system, expensive, no support for customer care at all. They simply don't care: dirty products, badly packaged, software that stops working and prevents customers from ordering for TEN DAYS, I could go on and on. First time I think I've ever written a bad review for a company. Someone please some up with an alternative company - or fire the CEO at this company and find someone capable of leadership.

Avantages :

When it works. Which is sometimes. The auto shipping calculation and international warehouses are why we use them.

Inconvénients :

When it fails. Which is frequently. With very poor service.