Workamajig

14+ years using WMJ

Commentaires : From dealing with customer service to upgrades to the software over the years the overall experience has been exceptional. I work on the Finance side but whats wonderful that it doesn't matter which piece of the software you go in to, the layout and functionalities throughout are consistent. In a small office under 20 sometimes people only touch parts of the software or their roles cross, the customization that WMJ offers to be able to handle the crossover in security and viewing ability makes this feasible. Being able to leverage the ability to look at financials by client/campaign/project and then report on efficiency and profitability is important to our management​ team.

Avantages :

The ability to integrate our CRM, time tracking, project management​, and accounting to leverage the ability to look at our leading and lagging KPIs to be profitable.

Inconvénients :

The variety of offering the software can do is massive. Deciding in our office whats a priority to run as efficiently as possible can be challenging. For example, there is WIP in the software but because of our size its the right fit for us.

We call it Jiggy!!

Commentaires : The software is consistent, our team loved the UI and it was relatively easy to implement because the customer success team was so hands on.

Avantages :

This is our 4th attempt at finding the right software to manage our agency, projects and tasks. Jiggy is here to stay!

Inconvénients :

The true PM side of this solution is not MS Project (but that is not necessarily a bad thing). We have made it work for our agency and are happy with the results.

Solid Project Management Tool to Connect the Dots

Avantages :

Our organization uses jig for critical functions of the business - from forecasting, project planning and time reporting to billing and invoicing. What is nice about jig compared to other systems I've used in the past is the connectivity of tracking so you can see the exact amount of hours spent per team member vs. your initial projection, and pull that through to invoicing in a seamless way. The reporting capabilities are great, too.

Inconvénients :

With almost any software, there can be some glitchiness and brief periods of outages. The IU is not the prettiest either, but once you get to know your way around it does what it needs to do.

Ok but room for improvement

Avantages :

We were able to consolidate two former systems into one system - time tracking and finances/billing. This is convenient for many throughout the company

Inconvénients :

Very clunky and not user friendly, trying to get creatives to use it is a nightmare! Lots of area for improved user interface. Also, a mobile app would be great for time entry and expenses/receipts.

A Helpful Tool for Everyday Design Agency Management

Avantages :

It's pretty easy to use, great for tracking time next week, running financial forecast reports and understanding budget burn impacts on projects. Easily able to view and sort by client and project, and update hours and estimates over the project duration as needed.

Inconvénients :

At times, it can feel challenging to find the right tools within WMJG since they are not located in the most user friendly or logical spot. This contributes to a long onboarding process for new team members. The overall design and UX/UI could be improved for a more seamless experience.