15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

Description de Simpro

simPRO est une solution logicielle performante de gestion des interventions créée par des entrepreneurs spécialisés, pour les entrepreneurs spécialisés. Si vous avez des difficultés à établir des devis, à gérer des projets en plusieurs étapes, à gérer l'inventaire, à connecter le bureau au terrain ou à tout autre domaine de votre flux de travail, simPRO fournit une plateforme rationalisée pour faire face à vos défis urgents tout en vous aidant à augmenter votre productivité et vos bénéfices. Plus de 150 000 professionnels de la maintenance sur site font confiance à simPRO pour la gestion de leur flux de travail.

Qui utilise Simpro ?

Le logiciel Enterprise a été conçu par des entrepreneurs en commerce et services pour le secteur du commerce et des services, dont la plomberie, l'électricité, la mise en réseau des données, l'énergie solaire, les services CVC et la sécurité.

Simpro Logiciel - 1
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Simpro Logiciel - 4

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Simpro

Note moyenne

Note globale
4,1
Facilité d'utilisation
3,8
Service client
4,0
Fonctionnalités
4,0
Rapport qualité-prix
3,9

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
52%
4
27%
3
8%
2
5%
1
8%
Elizabeth
Elizabeth
Office Administrator
Utilisateur LinkedIn vérifié
Services aux consommateurs, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great Customer Service

5,0 il y a 3 ans
Sous-titres en français disponibles pour la vidéo
Serge Isidore
Serge Isidore
Gestion clientèle (Bénin)
Utilisateur LinkedIn vérifié
Vente en gros, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Logiciel de facturation et des interventions

4,0 l’année dernière

Commentaires : Dans l'ensemble , Simpro apporte sa simplicité d'utilisation , l'amélioration des flux de trésorerie et le reporting et dotée d'une vague de fonctionnalité, d'assurance rapides et professionnels aux entreprises . Je le recommande

Avantages :

Simpro est un logiciel qui développe une vague des solutions pour aider les entreprises. Trop d'avantage et permet de relier d'autres logiciels pour apporter plus aux entreprises

Inconvénients :

Simpro , un logiciel très intéressant apportant une énorme qualification dans la gestion des interventions et en aidant également les entreprises à fournir de meilleurs expérience aux clients

Réponse de l'équipe de Simpro Software

l’année dernière

Hi Serge, Thank you for your valuable feedback on Simpro. We're delighted to hear that Simpro has provided you with a user-friendly experience, improved cash flow, and robust reporting capabilities. Our goal is to empower businesses like yours by delivering efficiency and professionalism. We're also thrilled that our wide range of integrations has enhanced your experience with Simpro. In addition, we offer an open API that allows you to customize and extend the software's functionality to meet your specific needs. Feel free to explore additional connections through our open API if you ever require further customization. We sincerely appreciate your support, and we're fully committed to continuously enhancing our software to exceed your expectations. If you have any additional suggestions or need assistance, please don't hesitate to reach out to our dedicated support team. Best regards,

Claudel
Développeur web (Bénin)
Internet, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Logiciel de facturation

5,0 il y a 10 mois

Avantages :

Un logiciel très fiable et efficace à l'utilisation. Il est très sécurisé.

Inconvénients :

Très bonne sans aucune difficulté à l'utilisation.

Réponse de l'équipe de Simpro Software

il y a 10 mois

Many thanks for your review Claudel!

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Construction, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Excellent Program - HIGHLY Recommend!

5,0 il y a 2 ans

Avantages :

They are continuously improving and updating simPRO. In comparison to other similar programs I've tried, it's not all pretty bells & whistles, it's bells & whistles with tangible depth and detail.

Inconvénients :

The implementation seemed cumbersome initially, but absolutely essential given the range of the software. The training was excellent and the customer service/help-desk is great.

Réponse de l'équipe de Simpro Software

il y a 2 ans

Thank you so much for this incredible review and feedback! It is success stories like this that inspire our teams to constantly improve. We are thrilled to hear that you have had such a pleasant experience with our support teams, they are always here to help! Looking forward to continue supporting your business growth.

Pippa
Director (R.-U.)
Sécurité et enquêtes, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Excellent Product & Support

5,0 il y a 2 ans

Commentaires : From the first contact with Simpro, they were excellent. [SENSITIVE CONTENT HIDDEN] who was great, came to see us and showed us what it could do for us, so having to consider very carefully following a failed software implementation with another provider, we decided to proceed with them. They weren't the cheapest but we got a good feel for the company and we haven't been disappointed. It wasn't an easy task transferring our data to Simpro and was very time consuming but has been completely worth it now it's up and running.

Avantages :

It's very user friendly and just works for our business

Inconvénients :

Occasionally we find there is no fix for something we want to change to suit our needs but there is usually a way around it and support are very helpful with suggestions. I am able to submit suggestions to a forum in which they consider putting changes in place if they can.

Réponse de l'équipe de Simpro Software

il y a 2 ans

Hi there Pippa, we cannot thank you enough for your kind words and feedback! Success stories like this inspires our team everyday. We look forward to continuing our partnership. Wishing you all the best!

Lorne
Owner (Canada)
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Oversold and Overpriced

3,0 l’année dernière

Commentaires : Sales oversold what the pros would be.

Avantages :

Able to build an inventory with cost and man hours for estimating.

Inconvénients :

Difficult to customize and inflexible.Reports are not consistent.Bookkeeper HATES it.Taxes aren't displayed on invoices in a way that makes sense and are not separated for PST and GST.Invoices have layout and wording that confuses people and staff.Strange names for address info for site vs customer billing.Mobile app won't auto save, causing much data to be lost if app doesn't recognize a button press or interrupting in the middle of an entry and lost when app selected again, even if still open. Initial training had many holes and caused a lot of stumbling and frustration through the whole process.Continued training is more expensive than hiring a 90 ton crane with an operator.Imports of materials and client lists is often incomplete.

Réponse de l'équipe de Simpro Software

l’année dernière

Dear Lorne K, Thank you for taking the time to share your feedback about Simpro on Capterra. We appreciate your honesty and want to assure you that your concerns are important to us. We're glad to hear that you found some value in Simpro, with inventory and estimating. However, we understand that you encountered challenges with customisation and flexibility, which caused difficulties in tailoring the software to your specific needs. We apologise for any frustration this may have caused and want you to know that we're constantly working on improving our customisation options to better meet the diverse requirements of our users. We apologise for any confusion caused by the layout and wording of invoices. Our aim is to provide an intuitive and user-friendly interface, and we appreciate your feedback as it helps us identify areas for improvement. Simpro Premium includes a Form Builder feature which allows you to create your own invoice templates, and we feel this may be beneficial to your business. We recently released a free and on-demand Masterclass, Form Builder Foundations, which may help alleviate your concerns on this topic. You can find a link to this in our Events and Webinars listings on the Simpro website - https://www.simprogroup.com/resources/events-webinars. We apologize for the difficulties you've encountered with the mobile app, particularly with auto-saving and data loss. We understand the frustration this can cause, and our development team is actively working to improve the app's functionality to provide a smoother user experience. We appreciate your patience and understanding as we strive to address these issues. We also want to address your concerns about initial training and the completeness of imports. We apologise for any gaps in your training experience and any incomplete imports you've encountered. Our training team is continuously working to improve our training materials and ensure a comprehensive onboarding process for all users. We appreciate your feedback and will take it into account as we refine our training program. We're truly sorry to hear that your experience with Simpro has not met your expectations. We want to assure you that your satisfaction is of utmost importance to us, and we're committed to addressing your concerns and improving your overall experience. We appreciate your candid feedback, as it helps us identify areas where we can enhance our software and services. If you have any further questions or would like to discuss your concerns in more detail, please don't hesitate to reach out to our dedicated support team. We're here to assist you and work towards resolving any outstanding issues. Thank you for choosing Simpro, and we hope to regain your trust by delivering the value and functionality you expected. Best regards,