17 ans à aider les entreprises françaises
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Five Star
Description de Five Star
Système de gestion entièrement intégré. Réservations, disponibilité des chambres, historique des clients, arrivées/arrivées sans rendez-vous, cartes d'enregistrement, etc.
Qui utilise Five Star ?
Logiciel de gestion hôtelière sur site qui aide les entreprises de toutes tailles à gérer les réservations, les transactions, l'entretien ménager, la facturation, les confirmations, etc., grâce à la prévision et à l'analyse de l'occupation.
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Five Star
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Avis sur Five Star
Five Star Survey
Commentaires : great experience. Easy to learn as a new user.
Avantages :
Very easy to use and learn. Also able to double book the same space on the same date.
Inconvénients :
Once, an event is deleted it will not be retrievable.
Great software
Avantages :
Easy to use, has accounting features built in, has POS system built in, interfaces with Expedia and booking.com, etc.
Inconvénients :
Would like to have a customer loyalty program built in to track our frequent stayers and members of our loyalty program. Would like an option to have a room allotment for FIT reservations that would be automatically dropped 30 days prior.
These people do not understand the meaning of customer service
Commentaires : I could never in good conscience recommend becoming involved with these people. The product is reasonable good, the support is not.
Avantages :
This is the third Hotel management system we have used in the past 20 years. This one is functionally as good or better than any we have had. It is reasonably easy to learn and use, has reasonable flexibility allowing you to tailor your reporting, and if used in conjunction with the food and beverage module, there is good connectivity and functionality
Inconvénients :
The sales line provided at time of purchase was nothing but salesman BS, promises were made, assurances were given regarding capabilities and performance, and it has been like pulling teeth to try and get the service people to have the system perform as we were promised it would. These people have an arrogant, belligerent and confrontational attitude to customer service. We have given up using them for support and are forced to do almost all system configuration, modification on our own. Thank goodness we have good people with 20 years of hospitality software who are intelligent and motivated to resolve issues on their own because there has been little support from 5-Star.
Fivestar
Commentaires : We would experience glitches from time to time, maybe once or twice a month. Overall, great product for posting bills.
Avantages :
It did not take too long to learn. I found it very simple and easy.
Inconvénients :
Items could easily be deleted, without being prompted.
Great program
Commentaires : Five Star is a program that you can learn in just a matter of one day or so.
Avantages :
It's faster to book an event using Five Star program. Pretty much direct to the point.
Inconvénients :
It takes time to run the daily or financial reports.
